How Do I Get Business Etiquette Training?

Business etiquette is a code of conduct and practice used by people in business activities to maintain a corporate or personal image, and to show respect and friendship to those they associate with. To put it simply, it is the etiquette standard, the art of communication and the model that people apply in business situations. It is the application and reflection of general etiquette in business activities.

Business etiquette training

Right!

Business

As business activities become more global, business etiquette plays an increasingly important role. Business etiquette has become modern

"The etiquette gold"

Series:

Corporate Social Image Series

Course depth:

Corporate culture etiquette management

Course duration:

6-12 hours (1-2 days)

Course size:

40 people

Scope of training:

Business office reception, workplace staff

Course Objectives:

Raise awareness of corporate public image

Establish post professional responsibility and correct service concept

Regulating internal staff's management of foreign exchanges

Master internal and external customer service countermeasures

Some courses:

Part I: Inner Training of Professionals

Professional qualities of staff

Housekeeping-the spirit of the environment

Business team interaction and interpersonal relationship processing

The principle of not touching with subordinates

Dealing with work reporting

Reciprocity between departments

Speech taboos in a business environment

Posture taboos in business scenarios

Respect the ownership of others' private space

Taboos on conversation topics among colleagues

Building affinity

The importance of smiles

Smile principle

Attention ceremony against a smile

Greetings and greetings

Sincere customer service attitude

Part II: Professional Image Creation Course:

Essentials of standing posture

Standing position,

Standing principle,

The auxiliary look of the standing posture,

Standing position

Seated posture essentials

Sitting angle,

Position,

Communication essentials when sitting;

Salute essentials for formal occasions

The distance of saluting, the occasion of saluting,

Salute angle, salute password;

Gesture guidelines and document delivery tips

How to lead and greet customers,

Correct posture for delivering documents,

Holding important documents and folders;

Shape of appearance:

The role of business instrumentation norms-changing the matching method for unqualified business people

Don't lose your identity without saying a word-wearing shoes and socks

How to tie silk scarves and ties properly

Management staff light makeup etiquette

Hair style requirements and taboos for managers

Business base color for managerial clothing

Integration of personal taste and overall team

Professional image and personality management,

Taboos on formal occasions,

The impact of business color on management,

Taboos and attention to clothing,

Notes on hairstyles,

Tips and methods for working light makeup;

Office etiquette (workwear and work makeup)

Guide for office workers' clothing

Part III: International Etiquette Course for Business

Reception staff and customers accompanied by etiquette

Staff customer service etiquette, salutation etiquette, honorific service,

Introduce etiquette, handshake etiquette, raising hand etiquette, assisting etiquette,

Attention etiquette, smile etiquette, car etiquette, document delivery etiquette,

Handling business card etiquette, sitting etiquette etiquette, sharing elevator etiquette,

Essentials of telephone service, precautions accompanied by customers ...

Professional meeting reception, banquets and common scenarios

Title etiquette, introduction process, handshake, honorific norms,

Attention etiquette, when riding in a car, when receiving a business card,

When sitting and talking, when taking the same elevator, when going up and down the stairs,

Ceremonies and arrangements for meetings, considerations accompanied by customers,

The corporate culture displayed during the banquet,

Understanding other simple meals-Western, Buffet, Japanese

Pay attention to the feast

Tea and wine culture belonging to Chinese companies

Communication methods and telephone transaction processing skills (language expression part)

How to master business rhetoric and honorific rules

Dealing with Gaze and Body Distance in Business Communication

Honor and Respect and Image of Business Staff

Modest apology can be used appropriately

Answering business calls

Common sense for business calls

Do not affect the volume of work

Language skills and questioning

Don't bring the language of life to the post

The importance of listening-listening skills and essentials

Refuse others to be more cautious

What to do with your calls when talking to customers

Sixteen-character principle of etiquette and self-discipline management of professional people

Etiquette principles and usage concepts

Standard behavior starts with "I"

Don't let employees accept a task that you can't do by yourself

The indirect impact of professional staff s own bad habits on hospitality

What's the difference between managers and grassroots employees

Let subordinates rate your work and personality

The centripetal force of management is the executive power of the system

Part IV: Introduction to etiquette culture knowledge and habit taboos of major powers in foreign affairs

Knowledge of etiquette culture in important religious powers

Introduction to European and American business folklore taboos

Foreign affairs personnel must maintain China's great power

Foreign affairs personnel must ensure personal personality charm

Class assessment:

The first part: the time for students to ask questions.

The second part: the teacher's question time, based on the classroom content, assess the knowledge of the trainees (part).

Simulation training and assessment (important assessment part)

The 3A principle of business etiquette is the capital of business etiquette, and was proposed by the American scholar Professor Bougini. The 3A principle actually emphasizes the most important issues needing attention in dealing with interpersonal relationships in business communication.

First principles accept each other. Tell us that we can't just see things and forget people in business contacts. Emphasize the importance of people and pay attention to the handling of interpersonal relationships, otherwise it will affect the effect of business communication. The 3A principle is about three major ways of respecting the person you are interacting with. First accept each other and be generous with others. Don't be difficult for each other and make them ugly. The guests are always right. For example, there are "three inaccuracy" when talking: don't interrupt others; don't easily supplement each other; don't correct each other at will, because sometimes there are more than one answer to a thing. Generally speaking, if not principled, try to accept each other as much as possible.

The second principle values each other. Appreciate each other. To see the other party s strengths, do nt look for the other s faults, let alone correct them in public. Pay attention to each other's skills: First, be good at using honorific titles, called administrative titles, technical titles, and other honorable titles in interpersonal communication; second, remember each other, such as when you receive a business card, you ca nt remember it.

The third principle praises each other. A kind of praise and affirmation that should be given to the person with whom you interact. People who know how to appreciate others are actually admiring themselves. Praising the other party also has skills: first, seek truth from facts, not too exaggerated, and second, adapt to the other party, and praise the idea.