What Are the Different Types of Prehospital Training?

The hospital can formulate many rules and regulations and management measures, and can formulate good goals or plans, but if the employees do not implement them, all the goals or plans are nothing but hunger. Staff training is an important means to improve the execution of hospital strategy.

Hospital training

The hospital can formulate many rules and regulations and management measures, and can formulate good goals or plans, but if the employees do not implement them, all the goals or plans are nothing but hunger. Staff training is an important means to improve the execution of hospital strategy.

Chinese name

Hospital training

Training breakdown

The training purpose and needs of the hospital are clear and match the development strategy of the hospital;

The training implementation and training evaluation system are complete, and the training effect is more prominent;

Clear staff promotion standards and establish talent reserves for the hospital;

Improve the management consciousness and management ability of managers, and strengthen the execution of hospital organizations;

Make hospital training a most valuable investment.

Through training, enhance the professional knowledge of hospital staff and feel the cultural atmosphere of the hospital;

Through training, improve the service level of employees and increase the social reputation of the hospital;

Through training to improve the medical ethics of employees, shorten the period of psychological adaptation, and enhance the ability to coordinate interpersonal relationships.

Avoid loss of core hospital staff;

Comprehensive training content, emphasizing both knowledge and skills, as well as attitudes and core competencies; both training for business and management

Ample training schedule and reasonable training budget.

Analyze the current capability structure and future strategy of human resources according to the strategic goals of the hospital;

Aiming at the gap between the talents' ability requirements, design a training promotion system that supports the hospital's strategy;

Establish a sound training management system, processes, and forms;

Establish internal lecturer management plan;

Establish a training development system based on capacity improvement;

Help the hospital establish a curriculum system, teaching material system and teaching staff;

Establish career development channels based on ability and performance.

etiquette

Behavior etiquette required in simple doctor-patient service

Communication in patient reception ...

The principle of smile and the practice of smile

Emoji use rules and taboos

Reception etiquette and office etiquette of functional departments

Reception preparation: environmental preparation, mental preparation;

Reception etiquette: cordial welcome, enthusiastic hospitality, courtesy of foreign guests Reception: courtesy order, etiquette ...

Etiquette common sense: Handshake, business card submission, guidance, sliding door, elevator use, car etiquette, meeting etiquette, public speaking, seat etiquette, mobile phone and telephone use taboos ...

Occupational ethics training for medical staff

Standard standing posture, standard sitting posture, standard saluting method, standard hand position guide, clothing and apparel,

Essentials of communicating with people, talking and greeting, doctor-patient title, establishing public image of doctor-patient relationship ...

Etiquette-pay attention to the form of conversation, sitting, standing, walking postures and questioning sitting postures, basic gestures, facial expressions, modification avoidance in the affected area, ladies first, pay attention to communication distance.

Medical clothing-dress principles, three beautiful costumes, taboo accessories for medical work.

1. The importance of clothing etiquette: clothing reflects corporate image, clothing reflects group image, and clothing reflects personal image.

2. Dressing principles: basic principles of dressing, harmonious modeling, and color matching.

Conversation-Formal distance, Chinese address, Western address, conversation content, polite language, art of conversation, speech skills.

1. Adapt to the context: suit the object, adapt to the occasion, and create an atmosphere.

2. The content of the patient's conversation is appropriate:

Not talking about personal family, personal issues;

Talking about the condition is well-founded; Do not talk about the internal affairs of the two countries and ethnic and religious issues;

Don't talk about leadership or other colleagues; be careful when you talk.

3, word elegant beauty:

Soft voice, elegant words, artistic words, doctor-patient title words.

team

Team management, team communication and collaboration

Team roles, team definitions and characteristics, my coordination with the team,

Learn to fly in groups, team test, communication test ...

Team concept

What is a team

What qualities does the player have

Learn to fly

Test game for teamwork:

Team leader

Team Role Diagnosis

Role Test: Your Role in the Team

Role analysis: characteristics of different roles

Team activities: common tasks

Joint analysis: factors affecting group decision-making

Personality assessment suggestions

Treating doctor-patient conflicts rationally

What is conflict

How healthcare professionals perceive and understand doctor-patient conflicts

How healthcare staff can resolve doctor-patient conflicts-effectively avoiding aggravated emotions

Watershed location for effective and harmful conflicts

Foster teamwork to resolve conflicts:

Treat others kindly and win-win cooperation

High Performance Team and Communication

Elements of communication

Reasonable and effective communication attitude

Listening is important50% of adults do not understand listening

Hospital excellent team management and construction training

Hospital reception etiquette

1 Improving the personal image and service quality of hospital staff; ^[1]

Is it hard to say that "fanning a child with a hand to keep the child awake" is reasonable from a nursing perspective? A reporter from the Beijing News interviewed Dr. Zhang of the ICU department of a top three hospital in Beijing yesterday. Dr. Zhang said, "Even to awaken patients, they should not adopt the method of fanning patients, which does not meet the standard of care." Patients under general anesthesia do not fall into suffocation and do need some external stimulation to the patient. Under normal circumstances, the patient's consciousness is checked every half an hour or one hour after surgery. The standard practice is to gently press the patient's eye socket or pat the shoulder. "It's definitely not right to slap hard." According to the "Guiyang Evening News" report, what happened on the day of May 8 was disclosed by the media, which caused a lot of shock inside the Guizhou Provincial Hospital and triggered a big discussion. A top three hospital in Guizhou Province organized medical staff to watch the video and then asked the medical staff if such behavior was appropriate. Everyone who watched it said, "It's not appropriate to 'wake up' like this."

Later, the Guizhou Provincial Department of Health conducted an investigation and found that this was a serious violation of nursing standards and loss of professional ethics of the medical staff. The hospital was ordered to suspend the in charge of the intensive care unit, the head nurse was removed, and the nurse on duty was fired. After the incident, the Guizhou Provincial Department of Health sent two working groups to the Guizhou Provincial People's Hospital to investigate and understand the relevant situation. At the same time, they organized experts to watch relevant monitoring videos and conduct research on the behavior of the nurses. They clearly believed that the nurses on duty patted the children's faces. It is not a wake-up behavior after intensive sedation and analgesia in intensive care. It is considered to be a serious violation of nursing standards and loss of professional ethics of medical staff. The Guizhou Provincial People's Hospital has been ordered to suspend the person in charge of the intensive care unit where the incident occurred. Dismissed and fired the nurse on duty. Guizhou Provincial Department of Health stated that although the incident occurred in the Provincial People's Hospital, as the superior department in charge, the Provincial Department of Health also has unshirkable management responsibilities. It will further reflect deeply and effectively strengthen the business management and standardization of medical institutions at all levels. The hospital's clinical nursing work, taking this incident as a lesson, will inform the health system of the province, strengthen industry style rectification and professional ethics education, urge medical institutions at all levels to strictly implement nursing standards and related systems, and effectively safeguard the health of the people.

It is also understood that on May 31, the Guizhou Provincial People's Hospital issued an "apology letter" to the public on this incident, which caused serious psychological harm to the children's family members due to serious violations of hospital regulations and professional ethics standards, and to the children. Apologies to family members and all walks of life. In addition, the People's Hospital of Guizhou Province and the patient's family reached an agreement on May 30 to resolve this medical dispute.

case analysis:

Insufficient renewal of nurse concept For a long time, nursing work has been accustomed to disease-centered nursing. Taking the execution of doctor's orders and standardized technical operations as the fundamental goal, nurses are engaged in nursing work mechanically and boring every day, lacking enthusiasm for work, unmotivated and unloving. Professionalism

The cultural hierarchy of nurses is low. With the change of the medical model, the overall understanding of patients has been strengthened. The focus of nursing work has shifted from simple disease care to the psychological and social all-round care of patients, which has changed the working methods of nurses and Role, the nurse's work is no longer passive, simply to execute medical orders and various nursing technical operations, but to take the initiative to comprehensively and systematically understand and help patients.

Hospital leaders do not pay enough attention to nursing work. Hospital leaders have been accustomed to the traditional nursing model for decades. It is generally believed that in addition to taking care of patients' daily lives, nurses mainly cooperate with doctors to complete various treatments. Because the nursing work is not fully recognized and understood, the nurses are in a negative state of work and do not seek development or progress. This results in poor quality of care services, patients do not get the care they deserve, and patients suffer. And dangerous.

Response plan:

Build a "three-information" nursing team

Work standardization-the basis of nursing work ^[4]

Work standardization mainly refers to the formulation of standards, the organization of implementation standards, and the supervision and inspection of the implementation of standards. For hospital nursing work, there must be standards in every link from inpatient care, morning care ... to discharge care, not only technical standards, but also management standards, work standards, etc., that is to establish a complete Standardization work. Doing a good job in the standardization of hospital care can play an important role in shaping the hospital's good image and branding.

Star rating of servicesublimation of nursing ^[4]

Service star rating mainly refers to the level of nursing services. For many hospitals, there is no such thing as care services, let alone star-rated services. The reason for this is naturally the problem of low awareness of individual nursing staff's service. It is not difficult to find out after studying it, and it is related to the lack of or in-depth training of nursing staff's service requirements and service skills. Now that most hospitals know the winning patients before they can win the world, they have played a service card. But what is the service level? It remains to be seen, the China Hospital Training Network combines a number of hospital experts and scholars, starting from all aspects of nursing services, and conducting in-depth and targeted systematic training to bring nursing services to the highest level and truly achieve star-level service.

Artistic communication-the guarantee of nursing ^[4]

The meaning of communication is not only the transmission of information, it also needs to be understood. Different understandings of communication cause communication difficulties and obstacles, and ultimately lead to communication failure. In the actual work process, our inability to communicate effectively is indeed a big obstacle and a very important cause of low work efficiency. Communicating by mastering the necessary communication arts is like a machine coated with a high-level lubricant. Making good use of the communication art can make people happy to work in the place, can make hospitals or individuals turn danger into danger, and promote the harmonious development of the hospital.