What Does a Locker Room Attendant Do?
The twelfth five-year period is the golden period for the development of China's leisure-related industries. With the development of the economy and the continuous improvement of people's living standards, people's leisure consciousness has gradually become stronger. How to better serve the Chinese people, strengthen the management of leisure and entertainment venues, improve the quality of services, guide people to understand leisure and entertainment, support leisure and entertainment, participate in leisure and entertainment development, and become a leisure and entertainment venue operator must seriously consider and take seriously An important subject. The book uses charts in a concise and clear form, covering the five aspects of leisure clubs' refined job duties, leisure clubs' refined service knowledge, leisure clubs' refined service specifications, leisure clubs' standardized management system, and leisure clubs' refined management forms. The detailed introduction can help the operators of leisure clubs to standardize their management, realize the refinement of services, form a good order of civilized operation and rest assured consumption, and thus enhance their competitiveness.
Guide to Refined Services and Standardized Management of Leisure Clubs
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- The twelfth five-year period is
- Chapter 1 Refined job responsibilities of leisure clubs Section 1 Job responsibilities of managerial staff 01: General manager job responsibilities job 02: Deputy sales manager job responsibility job 03: Sales director job responsibility job 04: Sales manager job responsibility job 05: lobby supervisor Job Responsibility Post 06: Male Guest Supervisor Job Duty Post 07: Female Guest Supervisor Job Duty Job 08: Leisure Supervisor Job Duty Job 09: Catering Department Supervisor Job Duty Job 10: Guest House Supervisor Job Duty Job 11: Technician Supervisor Job Supervisor Job Responsibilities Post 12: Financial Supervisor Post Responsibilities Post 13: Human Resources Supervisor Post Responsibilities Post 14: Security Ministry Supervisor Post Responsibilities Post 15: Engineering Department Supervisor Post Responsibilities Post 16: Logistics Department Supervisor Posts 17: Male Foreman Post Leader Post Responsibilities Posts 18: Female guest foreman position responsibility position 19: Leisure department foreman position responsibility position 20: Bell room department foreman position responsibility position 21: Technician department foreman position responsibility position 22: Guest room department foreman position responsibility position 23: Chef head position responsibility position 24 : Bar counter foreman post responsibility post 25: Cashier foreman post responsibility post 26: worker Duty position of the foreman in the process department 27: Duty position of the foreman in the cleaning department Section 2: Duty position of the grass-roots staff 01: Duty position of the welcome staff 02: Duty position of the cashier job 03: Duty position of the shoe barber job 04: Changing of the men's guest department Room waiter post duty position 05: Male guest department two more waiter post duty position 06: Male guest department water area waiter post duty position 07: Male guest linen staff post duty position 08: female guest dressing room attendant job role position 09 : Second job of waitress in female guest department. Duty post 10: Waitress job in female water department. Duty job 11: Weapon staff in female guest department. Duty job 12: Waiter job in leisure department. Job position 13: Chef job responsibility. 14: Kitchen service. Ministry handyman position duty position 15: bartender position duty position 16: guest room service staff position duty position 17: bell room attendant position duty position 18: massage technician position duty position 19: back rubbing technician position duty position 20: pedicure technician position duty position 21: Accountant job role 22: Cashier job role job 23: Cashier job role job role 24: Electrician job role Post 25: Plumber job responsibilities Post 26: Air conditioner job responsibilities Post 27: Acoustician job responsibilities Post 28: Security guard job responsibilities Post 29: Human resources commissioner post Responsibilities post 30: Recruitment training commissioner post Responsibilities post 31: Dormitory administrator Job Duties Job 32: Warehouse Manager Job Duty Job 33: Purchaser Job Duty Job 34: Cleaning Staff Job Duties Chapter 2 Refined Service Knowledge of Leisure Clubs Section 1 Professional Knowledge Essentials of Leisure Club Employees 01: Massage Knowledge Essentials 02: Essentials of sauna knowledge 03: Essentials of massage health knowledge 04: Massage terminology Section 2 Quality requirements of leisure club employees 01: Essentials of professional ethics 02: Essential qualities 03: Professional quality Section 3: Personal instruments of leisure club employees 01 : Essentials of appearance appearance 02: Essentials of sitting etiquette 03: Essentials of standing etiquette 04: Essentials of standing etiquette 05: Essentials of etiquette in sitting posture 06: Smiling etiquette Essentials of working etiquette in the fourth quarter of leisure clubs 01: Bow etiquette Point 03: Etiquette of elevators Point 04: Etiquette of handshake Point 05: Telephone etiquette 06: Business card etiquette points 07: Guiding guests etiquette points 08: Conversation etiquette points 09: Delivery of beverages or refreshments Etiquette points 10: Data delivery etiquette Section 5 Politeness terms for leisure club employees 01: Service terms points 02: Service prohibition points 03: Use of service terms Section 6 Common English terms used by leisure club employees 01: Welcome greetings 02: Thanksgiving terms 03: Solicitation terms 04: Apology terms 05: Reminder terms 06: Blessing terms 07: Directional expressions ...
Chapter III Refinement Service Standards for Leisure Clubs Chapter 4 Standardized Management System for Leisure Clubs Chapter 5 Standardized Management Forms for Leisure Clubs Appendix: 23 Special Situation Response Methods