What Is Website Consulting?
The website online consulting system is also called online customer service, web instant messaging, and website online customer service. Compared with the traditional telephone customer service system, the website customer service system has the characteristics of easy deployment, low cost, and easy management. When combined with the website, it can be said that it is in line with the future emerging Business model complements online trade.
Website Online Consulting System
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- The website online consulting system is also called online customer service, web instant messaging, and website online customer service. Compared with the traditional telephone customer service system, the website customer service system has the characteristics of easy deployment, low cost, and easy management. When combined with the website, it can be said that it is in line with the future emerging Business model complements online trade.
- The website online consulting system is also called online customer service, web instant messaging, and website online customer service. Compared with the traditional telephone customer service system, the website customer service system has the characteristics of easy deployment, low cost, and easy management. When combined with the website, it can be said that it is in line with the future emerging The business model complements online trade and is even more powerful.
- Website information system is a new communication method that is rapidly emerging with the Internet. Compared with popular instant messaging tools such as QQ and MSN, webpage instant messaging does not require a client, is tightly integrated with the website, and has good confidentiality. And can various analysis results and other advantages. The website customer service can cooperate with the website, allowing users to connect with the world through the website. When the website uses the website consulting system, the website is not only a site on the Internet, but also a platform for communication and communication with customers. Users will have an instant messaging platform that belongs to them or to the enterprise, and the employees can communicate with the employees or customers of the enterprise.
- If the traditional website is compared to a company's billboard, then the website consulting system is not only a company's billboard, but also a company's exhibition hall. When users see the billboard, they have a general impression of the company at most, but after the user enters the exhibition hall of the company, due to the guidance and communication of service personnel, the user will have a deep understanding of the company. The probability of becoming a customer will be greatly increased, saving both the resources of the enterprise and the resources of the customer.
- In addition to providing a means of text chat, it can also provide more interactive functions including expressions, pictures, voice chat, etc., like the video communication website consulting system can also smoothly communicate video. Or it can provide the function of collaborative work. The collaborative work allows both parties to communicate and discuss and share common documents, pictures, etc. in a common collaboration area. It is a more powerful communication tool than an electronic whiteboard, similar to a web conference. Or equivalent to the online version of the demo software. This is a powerful feature that professional instant messaging software does not provide.
- The interactive function provided by the website consulting system can be carried out when the visitor does not open the conversation, which provides the website owner with a powerful means to actively communicate with customers and release new products in real time.
- Every customer visit to the website and every conversation is recorded as raw data, and regular summary analysis, you can definitely get a variety of valuable information from it.