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July 2011, Issue 2

Measures for the Supervision and Administration of Credit Card Business of Commercial Banks

July 2011, Issue 2

The Measures for the Supervision and Administration of Credit Card Business of Commercial Banks was adopted at the 100th Chairman's Meeting of the China Banking Regulatory Commission on July 22, 2010. Announced now, effective from the date of announcement.

Chinese name

Measures for the Supervision and Administration of Credit Card Business of Commercial Banks

Transit time

July 22, 2010

Issuing authority

Measures for the Supervision and Administration of Credit Card Business of Commercial Banks

Chapter I General Provisions

The first is to regulate the credit card business of commercial banks, protect the legitimate rights and interests of customers and banks, and promote the healthy and orderly development of credit card business. The Regulations of the Republic on Foreign Bank Management Regulations and other laws and regulations have been formulated.

Article 2 Commercial banks operating credit card business shall strictly abide by national laws, regulations, rules and relevant policies and regulations, and follow the principles of equality, willingness, and good faith.

Article 3 Commercial banks operating credit card business shall protect the legitimate rights and interests of customers and related information security in accordance with the law. The relevant information shall not be used for any purpose other than the Bank's credit card business without the authorization of the customer.

Article 4 Commercial banks operating credit card business shall establish and improve credit card business risk management and internal control systems, strictly implement authorized management, and effectively identify, evaluate, monitor and control business risks.

Article 5 Commercial banks operating credit card business shall fully disclose relevant information to cardholders, disclose business risks, and establish and improve corresponding complaint handling mechanisms.

Article 6 The China Banking Regulatory Commission and its dispatched offices shall supervise and manage the credit card business of commercial banks in accordance with the law.

Chapter II Definition and Classification

Article 7 Credit cards referred to in these measures refer to various media that record cardholder account-related information, have bank credit lines and overdraft functions, and provide cardholders with relevant banking services.

Article 8 The credit card business referred to in these measures refers to the banking services provided by commercial banks using bank cards with credit facilities and overdraft functions, which mainly include card issuing and acquiring business.

Article 9 The card issuing business referred to in these measures refers to the relevant banking services provided by the card issuing bank to issue credit cards with qualified customers based on the evaluation results of customers.

The card issuance business includes marketing and promotion, approval of credits, card production and issuance, transaction authorization, transaction processing, transaction monitoring, fund settlement, account processing, dispute processing, value-added services, and collection of arrears.

Article 10 The card-issuing bank referred to in these measures refers to a commercial bank that has approved the establishment of a credit card issuance business with the approval of the China Banking Regulatory Commission and is responsible for the risk management of card issuance business.

Article 11 The card issuing business service agency mentioned in these measures refers to a legal person institution or other organization that has signed a contract with a card issuing bank to assist it in providing credit card business services.

Article 12 The acquisition business mentioned in these Measures refers to the services provided by commercial banks for accepting credit cards and completing related fund settlement for merchants.

Acquiring business includes business qualification review, merchant training, acceptance terminal installation and maintenance management, obtaining transaction authorization, processing transaction information, transaction monitoring, fund advance, fund settlement, dispute processing and value-added services.

Article 13 The "acquiring bank" as mentioned in these Measures refers to a commercial bank that provides credit card acquiring business services or settlement services for credit card acquiring business to contract merchants in accordance with the contract and bears the responsibilities related to risk management of acquiring business.

Article 14 The term acquisition service service agency as mentioned in these Measures refers to a legal person institution or other organization that signs a contract with the acquiring bank or the settlement bank of the acquiring business to assist it in providing credit card acquiring business services.

Article 15 Credit cards issued by commercial banks are divided into personal cards and work cards according to the issue objects. Among them, the unit card is divided into a business travel card and a business purchase card according to the purpose.

A business travel card refers to a credit card that a commercial bank signs a contract with a government department, legal entity, or other organization to establish a relationship for reimbursement of travel expenses, and to provide its staff with daily business expenses and financial reimbursement services.

A business purchase card refers to a credit card that a commercial bank signs a contract with a government department, legal entity, or other organization to establish a relationship for reimbursement of reimbursement of procurement expenditures, and to provide them with procurement expenditure-related services such as office supplies and office items.

Article 16 The term "students" as mentioned in the present Measures refers to students who have graduated from education institutions to study.

Chapter III Business Access

Article 17 A commercial bank applying for a credit card business shall meet the following basic conditions:

(1) The company has good corporate governance, the main prudential supervision indicators are in line with the relevant regulations of the China Banking Regulatory Commission, and it has organizational structures and rules and regulations that are compatible with business development. The internal control, risk management and accountability mechanisms are sound and effective;

(2) It has a good reputation and has a complete and effective internal control mechanism and case prevention and control system. There have been no major violations of laws and regulations and major vicious cases in the last three years;

(3) Directors, senior management personnel and qualified employees who meet the qualification requirements. At least one of the senior management personnel shall have the professional knowledge and management experience of credit card business, the technical personnel and management personnel necessary to carry out credit card business, and fully implement hierarchical authorization management;

(4) Having business places, related facilities and necessary information technology resources suitable for business operations;

(5) It has established a business system in China that meets the requirements of laws, regulations and business management, and has the technical capabilities to ensure the information security and operation quality of relevant business systems;

(6) To start a foreign currency credit card business, it shall have qualifications for foreign exchange settlement and sales approved by the foreign exchange administration department of the State Council and qualifications (or scope of foreign exchange business) for foreign exchange business approved by the China Banking Regulatory Commission;

(7) Comply with other prudent conditions stipulated by the China Banking Regulatory Commission.

Article 18 In addition to the credit card issuance business initiated by a commercial bank, the following conditions shall be met:

(1) The registered capital is paid-in capital and is not less than RMB 500 million or its equivalent convertible currency;

(2) Possesses a good foundation for retail business. The personal deposit and loan business scale and business structure have been stable in the past three years. The personal deposit and loan business has a good customer scale and customer structure, the bank card business is operating well, and the identity verification system and credit information system. Connection and usage are good;

(3) It has a professional system for handling credit card business. It has built a card issuing business host, a credit card application management system, a credit evaluation management system, a credit card account management system, a credit card transaction authorization system, a credit card transaction monitoring and counterfeit transaction early warning system, Credit card customer service center system, collection business management system and other specialized operating infrastructure, related facilities have passed the necessary security inspections and business tests to ensure the integrity and security of customer and business data;

(4) It is in line with the overall business operation strategy and development plan of commercial banks, which is conducive to improving the overall business competitiveness, and can continue to carry out business cost measurement, business scale monitoring and basic profit and loss calculation based on the actual situation of business development.

Article 19 In addition to meeting the conditions stipulated in Article 17, the commercial bank's credit card acquiring business shall also meet the following conditions:

(1) The registered capital is paid-in capital and is not less than RMB 100 million or its equivalent convertible currency;

(2) Possesses a sound business foundation for launching acquisition business. The scale and business structure of the corporate loan business have been stable in the last three years. The scale and customer structure of the corporate loan business are relatively stable. The identity verification system and credit reporting system are well connected and used.

(3) With professional system support for acquiring business, domestic acquisition business host, special merchant application management system, special merchant credit evaluation management system, merchant settlement account management system, account management system, and acquisition transaction monitoring are built in China And counterfeit transaction early warning systems, transaction authorization systems and other specialized operating infrastructure, related facilities have passed the necessary security testing and business tests, which can ensure the integrity and security of customer and business data;

(4) It is in line with the overall business operation strategy and development plan of commercial banks, which is conducive to enhancing business competitiveness, and can continue to carry out business cost measurement, business scale monitoring and basic profit and loss calculation according to the actual situation of business development.

Article 20 A commercial bank that initiates card issuance and acquisition business shall report to the China Banking Regulatory Commission and its dispatched agencies for approval in accordance with prescribed procedures.

When a national commercial bank applies for a credit card business, its head office (company) applies to the China Banking Regulatory Commission for approval.

In accordance with relevant regulations, a commercial bank that can only engage in business operations in a specific city or region applies for the establishment of a credit card business, and its head office (company) applies to the regulatory authority in the place where it is registered. After the approval of the preliminary review, the regulatory body in the place of registration shall report it to the CBRC Approval.

When applying for the establishment of a credit card business, a foreign-funded corporate bank shall submit an application to the regulatory authority in the place of registration, and after approval of the preliminary examination, the regulatory body in the place of registration shall report it to the China Banking Regulatory Commission for approval.

Article 21 Before applying for a credit card issuance or acquisition business, a commercial bank shall communicate with the China Banking Regulatory Commission and its related agencies on the business to be applied for, and explain the business model, business processes and risks of the credit card business to be applied for. Control process design, business system and infrastructure construction plans, and adjust and improve relevant business links based on communication.

Article 22 When applying for the establishment of a credit card business, a commercial bank may apply for different types of credit card services in the same application report, but in the application, the type of credit card business to be applied for shall be specified.

Article 23 A commercial bank applying to the China Banking Regulatory Commission and its dispatched offices for credit card business shall submit the following documents (in triplicate):

(1) an application for starting a credit card business;

(2) Credit card business feasibility report;

(3) Credit card business development planning and business management system;

(IV) The credit card charter shall at least include the name, type, function, purpose, issue object, application conditions, application procedures, scope of use (including restrictions on use) and method of use of the credit card, interest rates applicable to the credit card account, Charge items and levels for cardholders, rights and obligations of commercial banks, cardholders and other relevant parties;

(5) Draft design of credit card samples or types of acceptable credit cards;

(6) Introduction of credit card business operation facilities, business systems and disaster recovery systems;

(7) Introduction to the connection and use of relevant identity verification systems and credit information systems;

(8) Test report and security evaluation report of credit card business system and disaster recovery system;

(9) Contingency plans and business continuity plans for credit card operations;

(10) Construction of credit card business risk management system and corresponding rules and regulations;

(11) Introduction of the credit card business management department, division of responsibilities and main persons in charge;

(12) Contact information of the contact person, contact telephone number, contact address, fax number, and email address of the applicant institution;

(13) Other documents and materials provided by the China Banking Regulatory Commission and its dispatched agencies in accordance with the principle of prudence.

Article 24 A commercial bank shall conduct independent security assessments by an internal specialized agency or other professional agencies. The security assessment report shall at least include the approval of the board of directors or the head office (head office) of the credit card business risk management system construction and related rules and regulations, the setting of protection measures for information and information in various business links, continuous monitoring records and tracking and early warning of abnormal business Behavior (including intrusion incidents or system vulnerabilities), process design, security measures for external systems or external access systems, and evaluation period.

Article 25 If a national commercial bank plans to establish a branch-level franchise institution such as a credit card center, its head office (company) shall apply to the China Banking Regulatory Commission.

According to relevant regulations, a commercial bank that can only engage in business operations in a specific city or region, and prepare a branch-level franchise institution such as a credit card center, shall apply from its head office (company) to the dispatched office of the China Banking Regulatory Commission in the place of registration. The CBRC office in the place of registration is reported to the CBRC for approval.

A foreign-funded legal person bank preparing to establish a branch-level franchise institution such as a credit card center shall apply to the CBRC agency in the place where it is registered, and the CBRC agency in the place of registration shall report it to the CBRC for approval after the preliminary approval.

The application for opening a branch-level franchise institution such as the credit card center shall be accepted and approved by the dispatched office of the China Banking Regulatory Commission in its place of registration.

Article 26 Branches of branch-level franchised institutions, such as the credit card center of a commercial bank, shall be reported to the branch office of the China Banking Regulatory Commission in the place where they intend to establish for approval for establishment and opening. The CBRC dispatched office in the proposed place shall make a written decision on approval or disapproval, and copy it to the CBRC dispatched office in the branch-level franchise registration office.

Article 27 The dispatched office of the CBRC in the place of registration shall complete the examination within 20 days from the date of receipt of the complete application materials, and submit the examination opinions and complete application materials to the CBRC.

The China Banking Regulatory Commission shall make a written decision on approval or disapproval within 3 months from the date of receipt of the complete credit card application materials; if it decides not to approve, the reasons shall be stated.

For the types of credit card business that have not been approved by the China Banking Regulatory Commission or its dispatched agencies, commercial banks may reapply in accordance with relevant regulations after meeting relevant requirements.

Article 28 When a commercial bank adds new types of credit card business products, increases credit card business functions, adds credit card acceptance channels, etc., or accepts entrustment, it shall refer to Article 23 as a card issuer service provider and acquirer service provider to run related businesses. According to the relevant provisions of this Article, one month before the start of business, the relevant materials (in duplicate) shall be reported to the China Banking Regulatory Commission and its related agencies.

Article 29 A commercial bank that has realized centralized processing of business data may, after being approved to start a credit card business, authorize its branches to start part or all of the credit card business. Authorized branches that start relevant credit card business shall report to the CBRC dispatched office in the place of registration with the CBRC approval document, the head office authorization document and other relevant materials 30 days in advance.

Article 30 A commercial bank that provides settlement services for other institutions (non-specialized merchants) in carrying out the acquisition business shall hold the approval document of the CBRC, the authorization document of the head office, the business license of the cooperative institution, detailed information of the legal person, and relevant information of the cooperative institution 30 working days in advance. Business conditions and financial conditions, business process design materials, written contracts, commitments for compliance management of cooperative institutions, emergency handling systems for risk events and illegal activities, and other relevant materials are reported to the local China Banking Regulatory Commission.

Article 31 A commercial bank that has started a credit card business and terminates all or part of the type of credit card business according to the planning decision shall report to the China Banking Regulatory Commission and its agencies for approval in accordance with the procedures for applying for the business.

Before a commercial bank decides to terminate all or part of the type of credit card business, it shall communicate with the CBRC or its relevant dispatch agency on the business it intends to apply for suspension, explaining the reasons, risk status, announcement content and channels, and emergency plan for the business it intends to terminate. Etc., and adjust and improve according to the communication situation.

Article 32 A commercial bank applying to the China Banking Regulatory Commission and its agencies to terminate credit card business shall submit the following documents (in triplicate):

(1) an application form to terminate the credit card business;

(2) Risk assessment report for termination of credit card business;

(3) an announcement plan for termination of the credit card business;

(4) emergency plans for major problems in the process of terminating business;

(5) the department responsible for terminating the business, the division of responsibilities and the main person in charge;

(6) Contact information of the contact person, contact telephone number, contact address, fax number, and email address of the applicant institution;

(7) Other documents and materials provided by the China Banking Regulatory Commission and its dispatched agencies in accordance with the principle of prudence.

With the consent of the China Banking Regulatory Commission and its related agencies, commercial banks shall make announcements through a variety of channels, such as branch announcements, bank websites, customer service hotlines, electronic banking, and other media. The duration of the announcement shall be no less than 90 days from the date of announcement .

Article 33 After a commercial bank terminates its credit card business or ceases to provide some types of credit card business, if it needs to re-open a credit card business or some types of credit card business, it shall re-apply for applications, approvals, and reports in accordance with relevant regulations.

Chapter IV Management of Card Issuing Business

Article 34 The card issuing bank shall establish a credit card management system, specifying the management responsibilities of the generation, transfer, storage, confidentiality, use monitoring, and inspection of cards, passwords, correspondence, envelopes, card-making documents, and related staff operations passwords. And operating procedures to prevent the occurrence of major risk accidents.

Article 35 A commercial bank shall establish a credit card business application material management system, and the head office (head office, foreign-funded legal person bank) shall uniformly number the credit card application materials, and implement a registration system for the entry, use, and destruction of application material information.

Article 36 The face of a credit card should fully disclose the following basic information to the cardholder: the name of the issuing bank's legal person, brand identification and anti-counterfeiting marks, card type (credit card, credit card, quasi-credit card, etc.), card number, card holder Pinyin (name in foreign languages), validity period, cardholder signature strip, security verification code, precautions, customer service phone, bank website address.

Article 37 The text of the credit card application materials printed by the issuing bank shall contain at least the following elements:

(I) Applicant information: serial number, applicant name, valid ID name, ID number, unit name, unit address, residential address, billing address, contact phone number, contact name, contact phone number, contact verification information , Other verification information, etc .;

(2) Contract information: the use contract (agreement), credit card regulations, important reminders, notification methods for changes in contract information, etc .;

(3) Charge information: main charge items and charge levels, channels for charge information inquiry, notification methods for change of charge information, etc .;

(IV) Other information: the credit card already held by the applicant and its credit line, the applicant's statement, the applicant's confirmation column and signature column, the card-issuing bank service phone and bank website, complaint channels, etc.

"Important tips" should be listed in a conspicuous manner in the credit card application materials, including at least the basic conditions for applying for a credit card, the basic application information required, interest calculation rules, the annual fee / late payment fee / over-limit fee collection method, and the reading of the contract (Agreement) and signing tips, security and confidentiality tips of the applicant's information, tips on legal responsibilities and handling measures related to the illegal use of credit cards, and other information that has a significant impact on the applicant's credit and rights and obligations.

The applicant's confirmation column should contain the following statements, and require the customer to sign after copying: "I have read all the application materials, fully understand and clearly understand the relevant information of the credit card product, and are willing to abide by the rules of the acceptance contract (agreement). "

Article 38 The card issuing bank shall publicly and clearly inform the applicant of the application materials and basic requirements to be submitted. The application materials must be signed by the applicant himself, and the card may not be issued without the customer's knowledge or against the wishes of the customer.

The credit card supplementary card application materials accepted by the issuing bank must be confirmed by the main cardholder in person, in a customer service call recording, electronic signature, or in a manner recognized by both the cardholder and the issuing bank.

Article 39 The card-issuing bank shall establish a credit card marketing management system, conduct systematic training, registration assessment and standardized management of marketing personnel, and shall not adopt a single assessment method based on the number of card issuances for marketing personnel. Credit card marketing activities should meet the following conditions:

(1) The marketing propaganda materials are true and accurate, and there must be no false, misleading statements or major omissions, and no exaggerated or one-sided publicity. Expenses that should be borne by cardholders must be open and transparent, and risk reminders should be printed in promotional materials and product (service) application materials in clear and easy-to-understand text. The case should be representative.

(2) Marketing personnel must wear the logo of the bank they belong to, clearly indicate the card issuing bank and customer complaint phone number, use uniformly printed promotional materials for credit card products (services), and fully carry out credit card charging items, interest calculation policies and business risks. Information disclosure and risk reminder, confirm that the important certification materials submitted by the applicant have no alterations, confirm that the applicant has known and understood the above information, confirm that the applicant has signed the application materials, and retain relevant evidence, and must not be misleading or deceptive Publicity explanation. When customers have any questions about the authenticity and reliability of promotional materials, they should provide relevant information query channels.

(3) The marketing personnel shall publicly and clearly inform the application materials and basic requirements of the credit card application, urge the credit card applicants to complete the application materials completely, correctly and truthfully, and review the identity documents (original) and necessary certification materials (original). Marketing personnel shall not promise to issue cards to customers, and shall not market credit cards under the names of rapid card issuance, card processing, and business card processing.

(4) Marketing personnel shall strictly abide by the principle of confidentiality of customer data, shall not disclose customer information, and shall not subcontract or subcontract credit card marketing work. The card-issuing bank shall strictly prohibit marketers from engaging in credit card marketing activities other than the Bank, and make clear the system requirements for the time interval and confidentiality measures for marketers to receive the applicant's information and submit it for review. In the case of cross-selling of other products and services.

(5) When marketing personnel conduct telephone marketing, in addition to complying with the relevant provisions of Articles (1) to (4), clear recording materials must be kept. The recording materials should be kept for at least 2 years for reference.

Article 40 The card-issuing bank shall establish and improve the credit review system for credit card applicants, and clarify the management structure and internal control mechanism.

Article 41 The card-issuing bank shall conduct a credit investigation on the credit card applicant, fully verify and fully record the applicant's effective identity, financial status, consumption and credit records, and confirm that the applicant has a fixed job, a stable source of income, or is reliable Repayment guarantee.

Article 42 The card-issuing bank shall determine the required (optional) elements of the credit card application materials in accordance with the overall risk management requirements. If there are omissions (optional) of required information or required options for credit card application materials, others shall act on their behalf (units handle business Except for travel cards and business purchase cards, cardholders who are the main card holder's affiliate card), other people's signatures, application materials are not signed, etc., credit cards shall not be issued.

Credit cards shall not be issued in the case of doubtful information on credit card application materials, omission of review opinions, failure to sign (signature, input of work code) or lack of system audit records by auditors at all levels.

Article 43 For customers applying for a credit card of the Bank for the first time, the credit card shall not be issued by the automatic card issuing system in the whole process.

Credit card applicants should strictly review and strengthen risk prevention and control when:

(1) Leaving relevant suspicious information or criminal records in the identity information system;

(2) No credit record in the credit reporting system;

(3) Poor records in the credit information system;

(4) There are multiple bank loans or credit card credit records in the credit reporting system;

(5) The unit is responsible for business travel cards and business purchase cards;

(6) Risk information obtained from other channels.

Article 44 The issuing bank shall not issue credit cards (except auxiliary cards) to customers under the age of 18.

Article 45 No more than two issuing banks (except subsidiary cards) may issue student credit cards to the same applicant who meets the requirements.

Before issuing the student credit card, the issuing bank must implement the second repayment source, obtain the written guarantee material that the second repayment source party (parents, guardians, or other administrators) is willing to repay, and confirm the second repayment source Party identity. Before raising the student credit card limit, the issuing bank must obtain a written guarantee that the second source of repayment (parents, guardians, or other administrators) agrees and is willing to pay for it.

A commercial bank shall formulate a management system for student credit card business in accordance with the principle of prudence, evaluate, measure and reasonably determine the first credit limit of the student credit card of the Bank and the adjusted maximum credit limit according to the use of the card according to the actual situation of business development. Student credit cards cannot be used beyond their limits.

Article 46 The card issuing bank shall publicly disclose on the bank website the agreement signed with the educational institution for the purpose of marketing credit cards to students.

The card-issuing bank shall conduct credit card marketing activities to students on the campus of any educational institution, and must inform the relevant educational institution in advance of the specific location, date, time and content of the marketing activity and obtain the consent of the educational institution.

Article 47 The card-issuing bank shall provide an inquiry channel for the progress and results of the processing of credit card applications.

Article 48 The issuing of credit cards by the card-issuing bank shall meet the requirements of security management, and the card and password shall be delivered separately and the cardholder shall be received. When issuing a credit card, the cardholder should inform the cardholder in writing of the credit card billing date, credit card regulations, security card instructions, customer service phone numbers, service and charging information inquiry channels, etc., so that the cardholder can use the credit card safely.

Article 49 The card-issuing bank shall establish a credit card activation operation procedure, and shall verify the identity information of the credit card holder before activation. The credit card of the acceptance contract (agreement) shall not be activated without the signature confirmation of the applicant and confirmation of the cardholder's identity without the activation procedure. Newly issued credit cards, lost credit cards, damaged credit cards, and expired credit cards must be activated before they can be used by cardholders.

No credit card deduction is allowed without the cardholder's activation. Under special circumstances, the cardholder shall separately authorize the deduction of fees in writing, customer service telephone recordings, electronic signatures, and methods recognized by both the cardholder and the issuing bank, as well as the creditor's rights and debt relationships that have been formed during the card replacement.

Credit cards must not be activated and used by the cardholder and no gift or gift certificate may be issued.

Article 50 The card-issuing bank shall establish a credit card credit management system, dynamically manage credit card credit limits according to the credit status of the cardholder, the use of the card situation and risk information, and notify the cardholder in a timely manner in accordance with the agreed method, and may require the cardholder if necessary The person fulfills the second repayment source or asks for a guarantee.

The card-issuing bank shall consolidate the management of multiple credit card account credit lines in the name of the cardholder, the overall credit line of installment payments, the supplementary card credit line, and the cash withdrawal credit line, and set a ceiling for the total credit line. The cash withdrawal credit line of the business purchase card shall be set to zero.

Article 51 Under the premise that the credit card collection contract (agreement), written agreement, electronic bank records, or customer service phone recordings have been agreed, the card issuing bank may reduce the credit for credit cards that have not been transacted for more than 6 months. The amount, but must be clearly notified to the cardholder 3 working days in advance in accordance with the agreed method.

Article 52 The card issuing bank shall establish a credit card business risk management system. The card-issuing bank learned from the public security organs, judicial organs, cardholders themselves, relatives, transaction monitoring or other channels that the cardholders' identity cards were stolen, the family's financial situation deteriorated, the repayment ability declined, the reserved contact methods became invalid, and the credit status deteriorated. When there is risk information such as abnormal use of cards, you should immediately stop operations that may increase credit risk, such as increasing quotas, authorizing over-credit card service, and installment business authorization, and take measures to increase transaction monitoring and reduce credit lines as appropriate. , Stop payment, freeze or implement the second repayment source and other risk management measures.

Article 53 Credit cards shall not be deducted in any form for over-limit charges without the application of the card holder and the opening of the credit service for the over-credit line. Cardholders can open or cancel card services for over-credit lines by verbal (recording customer service calls), electronically, and in writing.

The card issuing bank must provide information about the form and calculation method of the over-limit fee before opening the card service for the over-credit limit for the cardholder, and clearly inform the card holder that it has the right to cancel the card service for over-credit limit. After the card-issuing bank collects the over-limit fee, it shall clearly list the amount of the over-limit fee in the corresponding billing cycle in the statement.

Article 54 After the cardholder applies for opening the credit service for the over-credit line, the card-issuing bank can only provide the card service for the over-credit line once in one billing cycle, and can only charge the over-limit fee once in one billing period. If within two consecutive billing cycles, the cardholder continuously requests payment of overrun fees to complete an overdraft transaction that exceeds the credit limit, the card-issuing bank must immediately stop using the card service for over-credit lines after the end of the second billing cycle until the credit card The outstanding balance shall be reduced to below the original credit limit of the credit card to re-open the card service for super-credit limit according to the cardholder's re-application.

Article 55 The card-issuing bank shall not provide card services for credit transfers (transfers) and cash withdrawals in excess of the credit limit. The total of the credit card overdraft transfer (transfer out) and the amount of cash withdrawal shall not exceed the credit limit of the cash withdrawal of the credit card.

Article 56 The card-issuing bank shall formulate a credit card transaction authorization and risk monitoring management system, be equipped with the necessary equipment, systems, and personnel to ensure 24-hour transaction authorization and real-time monitoring. Credit card accounts that have suspicious transactions shall be taken in time with the cardholder. Risk management measures such as contact confirmation, adjustment of credit line, account lock-up, and emergency payment stop.

The card-issuing bank shall conduct risk investigation and timely processing of suspicious transactions by phone verification, order adjustment or on-site visits, and shall report the case to the public security organs in a timely manner when necessary.

Article 57 The card-issuing bank shall clearly stipulate in the credit card acquisition contract (agreement) the specific operating procedures for repaying the credit card loan with the cardholder's relevant assets. Without the cardholder's authorization, the cardholder's assets shall not be used. Direct credit card receivables. Except as otherwise provided by national laws and regulations.

When the card-issuing bank receives the cardholder's repayment, it shall repay all the arrears on its credit card account in the following order: if it is overdue for 1 to 90 days (inclusive), it shall be based on interest receivable or various fees, and then the principal If it is overdue for more than 91 days, it will be refunded in the order of principal, interest receivable or various expenses.

Article 58 The card issuing bank must verify the password or credit card verification code to provide credit card inquiry and payment services through self-service channels. If it is really impossible to verify the password or credit card verification code, the card-issuing bank should determine the relevant information verification rules for self-service channel credit card services according to the type of transaction, the nature of the risk, and the risk characteristics to ensure the safe use of the card.

Article 59 The card-issuing bank shall provide 24-hour loss reporting services, and timely accept cardholders' loss reporting applications through business outlets, customer service telephones or electronic banking and take corresponding risk management and control measures.

Article 60 The card issuing bank shall provide information inquiry service, and publicize the credit card products and services, instructions for use, articles of association, contract (agreement), and charge items to cardholders through various channels such as bank websites, card manuals, and electronic banking. And standards, risk alerts, and more.

Article 61 The card issuing bank shall provide reconciliation services. The statement should at least include the transaction date, transaction amount, transaction currency, transaction merchant name or code, repayment amount for the current period, minimum repayment amount for the current period, repayment due date, precautions, and card issuing bank service phone. The specific form of the reconciliation service shall be agreed upon by the card issuing bank and the cardholder.

When the card-issuing bank provides the cardholder with the statement and other service vouchers, the credit card number shall be partially shielded, and the complete card number information shall not be displayed. Except for business vouchers printed at banks' counters.

Article 62 The card-issuing bank shall provide complaint handling services, establish uniform and efficient complaint handling procedures according to the characteristics and complexity of credit card products (services), clarify the management department for complaint handling, and publicly disclose complaint handling channels.

Article 63 The card-issuing bank shall provide credit card expiration card replacement services to exchange cards for cardholders who meet the conditions for expiration. Except for cardholders who propose not to renew, expire, or cancel accounts.

For credit card accounts that have not been activated by the cardholder within the validity period of the credit card, the card issuing bank shall not provide card expiration services.

Article 64 The card-issuing bank shall provide credit card account cancellation services, and shall promptly cancel the account for the cardholder after confirming that there are no outstanding balances in the credit card account. When a credit card is cancelled, the balance of the business purchase card account shall be transferred back to its corresponding unit settlement account.

Under the premise that the notification method is agreed through the credit card acceptance contract (agreement) or written agreement, the card issuing bank shall notify the forthcoming changes of the credit card regulations, products and services in clear, concise and understandable language more than 45 days in advance cardholder.

Article 65 The operation of interest calculation and settlement of credit card business shall be carried out in accordance with the regulations of relevant state departments.

Article 66 The card-issuing bank shall establish a credit card debt collection management system, standardize the credit card collection strategy, authority, process and method, and effectively control business risks. The card-issuing bank shall not adopt a single assessment method for the collection personnel on the basis of the arrearage recovery amount.

Article 67 The card-issuing bank shall promptly remind the cardholder of the overdue amount and repayment date that are about to expire. Except when the cardholder provides false information or changes the contact information without notifying the card-issuing bank.

Article 68 The card-issuing bank shall collect the debtor himself and his guarantor, shall not collect third parties unrelated to the debt, and shall not use improper collection actions such as violence, coercion, intimidation or abuse. The collection process shall be recorded, and the recorded materials shall be kept for at least 2 years for future reference.

Article 69 A credit card collection letter shall fully disclose the following basic information to the cardholder: cardholder name and balance of arrears, reason for collection and related regulations, cardholders related rights and obligations, query account status, repayment, and proposal Objections and ways to provide relevant evidence, contact details of the issuing bank, official business seals, and other content required by the regulatory agency.

When the card-issuing bank receives an objection raised by the cardholder on the collection of the credit card, it shall make a note on the relevant credit card account in a timely manner and carry out verification and processing.

Article 70 Under special circumstances, if it is confirmed that the amount owed by the credit card exceeds the cardholder's repayment ability, and the cardholder still has the willingness to repay, the card issuing bank may negotiate with the cardholder on an equal basis to reach a personalized instalment agreement . The maximum term of a personalized instalment agreement shall not exceed 5 years.

The content of the personalized installment agreement should include at least:

(1) the balance, structure and currency of arrears;

(2) Repayment period, method, currency, date and repayment amount of each period;

(3) Whether annual fees, interest and other expenses are calculated during the repayment period;

(4) The cardholder shall not apply for a credit card commitment from any bank before the relevant installment repayment agreement has been fully settled;

(5) rights and obligations of both parties and liability for breach of contract;

(6) Other matters related to repayment.

If both parties reach an agreement and sign an installment repayment agreement, the card-issuing bank and its card issuing business service agency shall stop collection of the cardholder, unless the cardholder fails to perform the installment repayment agreement. If an oral repayment agreement is reached, the card issuing bank must retain the recording materials. The recording materials shall be retained for at least the settlement date of the arrears.

Article 71 The card issuing bank shall not outsource the core business of credit card issuing marketing, acceptance contract (agreement) signing, credit approval, transaction authorization, transaction monitoring, fund settlement and other core business to the card issuing business service agency.

Chapter V Acquiring Business Management

Article 72 The acquiring bank shall specify the lead management department of the acquiring business, and undertake the duties of coordinating and handling the special merchant qualification review, registration management, machine management, advance fund management, risk management, and emergency disposal.

Article 73 Acquiring banks shall strengthen the examination of the qualifications of special merchants, implement the real-name system of merchants, and shall not establish false merchants. The information of the special merchant shall include at least the business license, tax registration certificate or relevant tax payment certificate, the legal representative's or responsible person's identity document, financial status or business scale, business period, etc. Acquiring banks shall conduct regular or irregular on-site surveys of special merchants, carefully verify and update the information of special merchants in a timely manner.

Acquiring banks shall not reduce qualification review standards and inspection requirements due to other business dealings with special merchants. For wholesale, consulting, investment, intermediary, public welfare, low-deduction merchants or merchants that may have high risks, Strict review.

Article 74 Acquiring banks shall not set up personal bank settlement accounts as unit settlement accounts of special merchants, except those that have been incorporated into the management of unit bank settlement accounts.

Acquiring banks shall provide secure settlement services for special merchants, special merchant service agencies, etc., and undertake corresponding supervision and management responsibilities to ensure that the serviced institutions accept the credit card business legally and compliant.

Article 75 The contract merchants contracted by the acquiring bank shall meet at least the following basic conditions:

(1) legally established legal persons or other organizations;

(2) The businesses and industries it engages in comply with national laws, regulations and policies;

(3) failing to become a card issuer or service institution of the Bank or other banks;

(4) The merchant or the person in charge of the merchant (or the legal representative) has not left suspicious or risk information in the credit information system, the risk information sharing system of the bank card organization, or the interbank risk information sharing system.

Article 76 Acquiring banks shall conduct strict review and evaluation of merchants engaged in online transactions, and ensure the security of data and funds by technical means. Commercial banks must not sign contracts related to the acquisition business with online merchants or third-party payment platforms that do not clearly indicate the following information on their websites:

(1) Customer service telephone number and email address;

(2) Statement of safety management;

(3) return policy (refund) and specific procedures;

(4) Statement to protect customer privacy;

(5) Management requirements for the use of customer information;

(6) Information required by relevant management systems of other commercial banks.

The acquiring bank shall supervise and manage the contracted third-party payment platform in accordance with the requirements of outsourcing management, and shall have the responsibility to conduct irregular audits on the qualification of the merchants contracted with the third-party payment platform or spot checks of transaction behavior to ensure that it is engaged in legal business. Merchants provide services.

Article 77 The acquiring bank shall set up the merchant name, merchant code, merchant category code, merchant service category code, etc. in strict accordance with national laws and regulations, relevant industry norms and business rules, and retain the true and complete merchant address, the location of the acceptance terminal installation, and Scope of use, acceptance of terminal binding communication method and number, legal person (or person in charge), contact person, contact phone and other information, strengthen the training of special merchants and transaction inspection work, and truthfully, accurately and completely pass credit card transaction information for card issuance Banks carry out credit card transaction authorization and risk monitoring to provide accurate information.

The acquiring bank requires the transaction details provided by the third-party payment platform to include the identification number of the transaction object on the third-party payment platform in order to assist cardholders to protect their legitimate rights and interests.

Article 78 Acquiring banks shall ensure that special merchants accept credit cards in accordance with the general principles of networking. No merchant shall refuse to accept credit cards that meet the general management requirements of networking, or charge cardholders for additional fees due to the use of credit cards by cardholders.

Article 79 Acquiring banks shall establish a special merchant management system, implement classified management of merchants according to the type of business and business characteristics, strictly control transaction processing procedures and refund procedures, and shall not reduce the special contract due to other business dealings with special merchants. Inspection requirements for merchant transactions.

Article 80 Acquiring banks shall conduct comprehensive assessment and classified management of the risks of special merchants, and timely grasp the changes of important information such as their business scope, location, legal representative or person in charge, bank card acceptance terminal installation address and use range. , And constantly improve the transaction monitoring mechanism. Acquiring banks shall establish an irregular on-site inspection system for special merchants, with a focus on checking whether the use scope, installation address, and installation number of their bank card acceptance terminal are consistent with the signed agreement.

For special merchants who sell goods or services by mail, telephone, television, and Internet, the acquiring bank shall adopt special risk control measures, strengthen transaction monitoring, and increase the frequency of on-site inspections.

Article 81 Acquiring banks shall set dynamic turnover caps on special merchants based on the business nature, business characteristics and business conditions of special merchants. Sudden increase in transaction volume of special merchants, frequent large-scale transactions, transactions with integer amounts, transaction values clearly inconsistent with operating conditions, excessive disputed amounts, excessive refund transactions, excessive refund amounts, excessive refund arrears, In the event of refund fraud, illegal transactions, merchant business content that does not match the merchant's category code, or receipt of a risk prompt from the card issuer, the acquiring bank should promptly investigate and deal with it, and take effective measures in a timely manner to reduce the risk of loss of acquiring business.

Article 82 Acquiring banks shall promptly take down the acceptance terminal and properly keep transaction records for the special merchants who have confirmed fraudulent acts such as false applications, credit card cashing, measuring customer data, leaking account and transaction information, and malicious closure. And other relevant evidence and submit it to public security agencies for processing, blacklisting, entry into the bank card risk information system, sharing risk information with relevant bank card organizations and other effective risk control measures.

Article 83 Acquiring banks shall establish independent marketing and risk management mechanisms that are responsible for market expansion, merchant qualification review, service and authorization, abnormal transaction monitoring, acceptance terminal key management, acceptance terminal key download, acceptance terminal Personnel and positions in functions such as program filling cannot be concurrently employed.

Article 84 The acquiring bank shall establish and improve the management mechanism of the receiving terminal for receiving business, establish a management ledger, and timely register and update the installation location, usage and irregular inspection of the receiving terminal.

For the request of the special merchant to add, replace, and maintain the acceptance terminal, the acquiring bank shall perform the necessary verification procedures and find that the special merchant has used the acceptance terminal when it is relocated, leased, lent, or used outside its business scope. Take effective risk management measures such as removing the acceptance terminal and properly retaining evidence related to transaction records, and enter relevant information such as the name of the special merchant, the legal representative of the merchant (person in charge), and the identity card of the legal representative of the merchant (person in charge) into the bank card risk Information sharing system.

Article 85 Acquiring banks shall strengthen the management of mobile acceptance terminals for acquiring services, and ensure that different terminal devices use different terminal master keys and periodically change them. Acquiring banks should strictly review the application of special merchants to install mobile acceptance terminals. Except for those that have the need to use mobile acceptance terminals for aviation, catering, traffic fines, door-to-door charges, mobile sales, and logistics distribution, other types of merchants have not received the purchase. The head office of the bank shall not install a mobile acceptance terminal for review and approval.

Article 86 Acquiring banks shall use strict technical means to monitor the use of mobile acceptance terminals for acquiring services, and return visits from time to time to ensure that mobile acceptance terminals for acquiring services do not exceed the scope of contract and use across regions.

Article 87 The acquiring bank shall ensure that the credit card numbers on all printed receipts of the terminal for acceptance of the acquisition business are partially shielded, with the exception of transfer card numbers, pre-authorized transaction reservation card numbers, and IC card offline transactions.

Acquiring banks and acquiring service agencies should ensure that business systems can only store the most basic account information necessary for transaction settlement, fund settlement, and error handling, and must not store credit card track information, card verification codes, and personal identification in any form. Code and other information.

Article 88 The acquiring bank shall sign a contract for acquiring business with a special merchant. The acquisition business contract should at least specify the following: the rights and obligations of the two parties; business processes, the main subject of the management of the acquisition business, legal responsibilities, and economic responsibilities; the management subject, legal responsibilities, and economic responsibilities of mobile acceptance terminals and cardless transactions; assistance Responsibilities and contents of investigation and processing; guarantee clause; confidentiality clause; data security clause; other clauses.

Article 89 The cooperation between the acquirer bank and the acquirer business service agency shall sign the acquirer business contract with the special merchant, and at least the following matters shall be clear: the acquirer business marketing subject; the rights and obligations of the acquirer business management parties; Party's legal and economic responsibilities; legal and economic responsibilities related to mobile acceptance terminals, legal and economic responsibilities related to cardless transactions; responsibilities and contents to assist in investigation and processing; confidentiality provisions; data security provisions, etc.

Article 90 Acquiring banks shall not outsource the verification and signing of contract merchants, settlement of funds, follow-up inspections and spot checks, acceptance of terminal key management and key downloading to the acquiring business service agency.

Chapter VI Business Risk Management

Article 91 A commercial bank shall formulate a clear credit card business development strategy and risk management plan, establish and improve internal control, authorization management, and risk management systems, organizations, systems, processes, and positions in the credit card business, and define division of labor and related responsibilities.

Commercial banks can share risk-related information, such as marketers, cardholders, special merchants, service agencies, etc., which have experienced bad behaviors in credit card business based on the principle of voluntariness and confidentiality, and strengthen cooperation in risk management.

Article 92 Commercial banks shall implement classified management of credit card risk assets, and the classification criteria are as follows:

(1) Normal category: The cardholder can repay the payable amount in full before the due date (including) according to the repayment rules agreed in advance.

(II) Concern: The cardholder did not repay the payable amount in full on the repayment due date according to the repayment rules agreed in advance, and the overdue days were 1-90 days (inclusive).

(3) Sub-category: The cardholder fails to repay the payable amount in full on the repayment due date in accordance with the repayment rules agreed in advance. The overdue days are 91-120 days (inclusive).

(4) Suspicious category: The cardholder did not repay the payable amount in full on the repayment due date according to the repayment rules agreed in advance. The overdue days were 121-180 days (inclusive).

(5) Loss category: The cardholder failed to repay the payable amount in full on the repayment due date according to the repayment rules agreed in advance, and the overdue days exceeded 180 days.

Under the premise that the business system can support, classify operations, legal compliance, classification methods, and data measurement methods have been approved by the China Banking Regulatory Commission and its related agencies, commercial banks are encouraged to adopt more prudent credit card asset classification standards, and continue to pay attention to and regularly compare Take relevant risk control measures for important risk management indicators related to the provision of reserves and the measurement of risk assets.

Article 93 A commercial bank shall establish a sound prevention and control plan and emergency plan for the operation risks of credit card business to effectively prevent operation risks. The following risk assets should be directly listed in the corresponding categories:

(1) Risky assets caused by cardholders' use of fraudulent methods to apply for or use credit cards shall be directly listed in the suspicious or loss category upon confirmation.

(2) Risk assets caused by internal or external collusion should be directly listed as suspicious or loss.

(3) Risk assets caused by system failures or operational errors should be directly listed as doubtful or lossy.

(4) Risk assets that have not been repaid after signing a personalized instalment repayment agreement shall be directly listed in the sub-category or suspicious category.

Article 94 The card-issuing bank shall continuously monitor the changes in the quality of credit card risk assets, and the relevant reserves shall be accrued in accordance with the provisions of the relevant state departments.

Article 95 The issuing bank shall strengthen the management of credit card risk assets identification and write-off management, and confirm and write-off in a timely manner. The credit card business's bad debt recognition basis, recognition scope, write-off conditions, etc. shall be implemented in accordance with the regulations of the relevant state departments.

Article 96 The card-issuing bank shall establish scientific and reasonable risk monitoring indicators and take appropriate risk control measures in a timely manner.

Article 97 The card-issuing bank shall use the measurement model to assist in the development of credit card business risk management according to the development of the credit card business, formulate relevant management systems for model development, testing, verification, re-inspection, adjustment, monitoring, maintenance, and audit, and clearly measure The scope of the model.

Article 98 The card issuer shall strictly implement the capital adequacy ratio supervision requirements, and include unused credit card credit lines in the other commitments sub-item of the commitment item to calculate off-balance-sheet weighted risk assets, applying a 50% credit conversion factor and The corresponding risk weight determined by the credit card transaction subject.

Article 99 A commercial bank shall implement centralized customer credit risk management for the unit card, periodically and collectively calculate the sum of the unit card credit and advance limit, and continuously monitor all the loan credit lines and use of the unit card contracting party in the Bank. And regularly carry out inspections on the authenticity and applicability of unit card-related transactions to prevent the use of false transactions to obtain liquidity loans.

Chapter VII Supervision and Management

Article 100 The China Banking Regulatory Commission and its dispatched offices shall conduct off-site supervision and on-site inspections of credit card business in accordance with law, monitor and evaluate credit card business risks, and provide guidance and supervision to self-regulatory organizations in credit card business-related industries.

During the process of on-site inspection and risk assessment, relevant inspection and assessment personnel shall abide by the relevant regulations on the security management of commercial bank credit card business.

Article 101 When starting a credit card business, a commercial bank shall submit statistics on credit card business and management information to the China Banking Regulatory Commission in accordance with relevant regulations.

Article 102 A commercial bank shall regularly conduct self-assessment on the development and management of credit card business, and prepare an "Annual Evaluation Report on Credit Card Business" on an annual basis.

Article 103 The "Credit Card Business Annual Evaluation Report" of a commercial bank shall include at least the following:

(1) The overall situation of the credit card business organization structure and senior management staffing this year;

(2) analysis of the basic operating conditions of the credit card business throughout the year;

(3) the overall asset structure and asset quality of the credit card business;

(4) different types of credit card business asset structure and asset quality;

(5) Analysis of major risks and risk management of credit card business;

(6) Compliance management and internal control management of credit card business;

(7) Operation and management of various outsourced credit card businesses;

(8) Handling of complaints;

(9) Development plan for credit card business in the next year;

(10) Other matters required by the regulatory agency to report.

Article 104 The "National Credit Card Business Annual Evaluation Report" of a national commercial bank shall be submitted to the China Banking Regulatory Commission (in duplicate) before the end of March of the following year, and shall be copied to the head office (company) or the China Banking Regulatory Commission of the place where the foreign-funded corporate bank is registered Dispatch agency.

According to relevant regulations, commercial banks that can only engage in business operations in specific cities or regions, and branches (including operating centers, etc.) authorized by commercial banks to run part or all of their credit card business should refer to 100 before the end of March of the next year. The provisions of the three articles will report relevant materials to the local China Banking Regulatory Commission.

Article 105 A commercial bank shall establish a reporting system for major security accidents and risk events of credit card business, and maintain regular communication with the China Banking Regulatory Commission and its dispatched agencies. Within 24 hours after the occurrence of major security accidents and risk events, they shall report to the China Banking Regulatory Commission and its related agencies, and pay attention to developments at any time and report on the follow-up situation in a timely manner.

Article 106 When the CBRC conducts an on-site inspection of the credit card business, it shall form an inspection working group and conduct relevant business training in accordance with the relevant provisions of the on-site inspection. It shall invite relevant credit card business management and technical staff of the relevant commercial bank to introduce the overall framework of its credit card business. , Operation management mode, important business operation system and important electronic equipment management requirements.

Article 107 If a commercial bank does not meet the conditions stipulated in these Measures and starts a credit card business without authorization, the China Banking Regulatory Commission and its related agencies shall order the commercial bank to immediately stop the credit card business, and shall comply with the "Banking Supervision and Administration of the People's Republic of China" Article 45 of the Law provides for relevant supervisory measures.

Article 108 If a commercial bank conducts credit card business in violation of the provisions of these Measures, the China Banking Regulatory Commission and its related agencies shall order the commercial bank to make corrections within a time limit. If a commercial bank fails to make corrections within the time limit, the China Banking Regulatory Commission and its dispatched agencies shall adopt relevant supervisory measures in accordance with Articles 37, 46, and 47 of the Banking Regulatory Law of the People's Republic of China.

Article 109 In the course of developing a credit card business by a commercial bank, violation of the principle of prudent operation leads to a greater risk of credit card business, a cooperative institution is engaged in or is used by criminals to engage in illegal and illegal activities twice in one year, from China The CBRC and its dispatched institutions immediately suspended the qualifications of the new commercial bank's relevant card issuing business or the development of new special merchants, and ordered corrections within a time limit; if they are not corrected within the time limit or the security risks are difficult to resolve within a short period of time, the CBRC and its dispatched institutions will In addition to the supervisory measures stipulated in Article 46 of the Banking Supervision and Management Law of the People's Republic, the following measures may be adopted as appropriate:

(1) ordering a commercial bank, a related branch or a related franchise to restrict (or suspend) credit card issuance or acquiring business;

(2) ordering a commercial bank, a related branch or a related franchise to restrict (or suspend) the development of new credit card business cardholders;

(3) Ordering a commercial bank, a related branch or a related franchise to restrict (or suspend) the development of new merchants designated for credit card business;

(4) ordering to stop approving the establishment of additional operation centers, etc .;

(5) Ordering to stop starting new business;

(6) Other prudential supervision measures.

Article 110 After the rectification of a commercial bank, a related branch or a related operation center, it shall submit a rectification report to the CBRC or its related agencies. If the CBRC or its related dispatched institution confirms that it conforms to the prudent operating rules and the relevant provisions of these Measures, the relevant supervisory measures shall be lifted within three days from the date of completion of the acceptance.

Article 111 If a commercial bank violates other relevant laws, administrative regulations and rules in the course of carrying out credit card business, the CBRC and its dispatched agencies shall supervise and rectify the changes in accordance with the relevant laws, administrative regulations and rules, and take corresponding supervision Measures.

Chapter VIII Supplementary Provisions

Article 112 The interpretation of these measures is the responsibility of the China Banking Regulatory Commission.

Article 113 If the relevant credit card management regulations formulated before the promulgation of these Measures are inconsistent with these Measures, these Measures shall prevail.

Article 114 The relevant provisions of these Measures shall apply to other banking financial institutions established within the territory of the People's Republic of China with the approval of the China Banking Regulatory Commission.

Article 115 These Measures shall be implemented as of the date of promulgation. If the relevant business has been started before and does not comply with the provisions of these Measures, the adjustment shall be completed within six months.