How Do I Become a Key Grip?

Mr. Li from Dongguan spent more than 100,000 yuan to buy a Toyota Corolla from the Toyota 4S store in the east. Then I went to do car decoration with my friend Mr. Yang. Inadvertently, Mr. Yang who drove Toyota Vios found that his car key could even open the door and trunk of Mr. Toyota Corolla. Feeling unsafe, Mr. Li immediately made a request to the 4S shop to change the lock.

Key door

Right!

Chinese name: Key door
Time: January 19

Place: Dongguan
party: Mr. Li, East Toyota 4S Store

Mr. Li complained to the media about this after unsuccessful negotiations. According to a live test by a reporter from Nanfangtai "Today's Frontline", it was indeed possible to open Corolla's door with another Toyota car key, but it could not start the car, and the car alarm would continue to sound. This matter is called Toyota "key door" in the professional riders forum, and has not attracted widespread attention.

Owner Mr. Li introduced that after the media exposure, he once again called Han Kai, the manager of the 4S store in Eastern Toyota, hoping that the 4S store could handle the car key problem. Something that puzzled Mr. Li happened, and the call was intimidated by the person in charge of the 4S shop.

So Mr. Li and his friend Mr. Yang drove the two Toyota cars with the Dongguan Guangdong S license to the 3.15 complaint scene, and demonstrated on the spot how to open the door and rear trunk of the two cars with the same key.

In the second half of this five-minute video, the recording of the call between Mr. Han Kai and Mr. Li from Eastern Toyota 4S Store was exposed. During the recording, Mr. Han repeatedly reminded Mr. Li "don't make things bigger", "don't need warranty in the future", "your family has no background", and even said exactly what Mr. Li's lover is doing.

Manager Han in the video claimed that both the black and white in Dongguan knew people, and after doing something, Mr. Li was blacklisted, so that Mr. Li's car had no place to maintain. "Do you believe it! You can do such a big business in Dongguan. Is it easy! "

Manager Han claimed to have checked the files of everyone in Mr. Li's family: "You do nt have a backer, your wife is doing purchases. For tens of thousands of dollars, I will get your wife into the cell." Manager Zhang concluded in the video: How dare you hang here (Dongguan)?

Netizen human flesh search 4S shop manager

After the video came to light, some netizens posted a request for human flesh to search for the manager of Eastern Toyota 4S Store Han Kai. Time netizens "angered tissues" posted that they want "human flesh", the Korean manager of Toyota in the east of Dongguan Liaobu Automobile City. Some netizens who have bought cars in Eastern Toyota also said that the service was poor.

Netizens "Midnight Ghost" said that his car was also bought by Toyota in the east, and now he is "afraid of changing the tires for them."

Video recording

"Do you want to maintain it in the future?"

"Blacklist your names"

"Block you, 4S all over the country block you, no one will maintain it for you"

"Do we have a professional lawyer?"

"We have investigated your details"

"As long as you spend tens of thousands of dollars, send your wife to the cell"

"Do you think it's easy to do such a big business in Dongguan!"

On the afternoon of March 16th, the account that claimed to be the official Toyota Toyota ID began to apologize in the relevant webpages:

Dongguan Eastern Toyota publicly apologizes

We sincerely apologize for the remarks recently made by our employees during the Toyota "Key Door" handling incident:

1. We apologize to the parties for failing to deal with their car quality problems in a timely and reasonable manner. We are currently in further communication with the two owners.

2. The irresponsible excessive remarks of individual managers in this incident do not represent the position and attitude of Eastern Toyota. However, we apologize for the damage this statement has caused to the parties and the public. We will take this employee seriously and take it as a warning to comprehensively strengthen the employee's service awareness and improve the company's service level.

Dongfang Toyota is committed to providing comprehensive car purchase and after-sales service for the majority of car owners, and I also thank the news media and netizens for the supervision of public opinion on our services. We sincerely apologize again!

Dongguan Eastern Toyota remarked on March 16, 2010 that the ID posted this post is the only official ID of Dongguan Eastern Toyota in this forum.

Key Door News Media Follow-up

(News Today) (Social)

Toyota owner encounters a key to open two doors

Xinhua News Agency, Guangzhou, March 16th (Wu Lu and Chen Mengwake) On the 16th, two Toyota car owners in Guangzhou complained of driving two different models of Toyota with one key successfully. Apologize, make financial compensation on the spot, and promise to replace car locks for free, give away leather seat covers and car maintenance coupons.

At the March 15 International Consumer Rights Day consultation held in Guangzhou Hero Plaza on March 14, Toyota owners Mr. Yang and Mr. Li complained to reporters that their car keys could open each other's doors. "I can drive two cars at the same time with this key, one is my Toyota Vios, and the other is my friend's Toyota Corolla." Mr. Yang said, opening the two cars with the same key in front of the reporter. Car door.

According to Mr. Yang, he purchased a Toyota Vios car on December 4, 2008 in Dongguan Dongfang Toyota Motor Sales and Service Co., Ltd. (hereinafter referred to as "Dongfang Toyota"). At the end of 2009, he introduced his friend Mr. Li Purchased a Toyota Corolla at the same dealership. When two people went to the Eastern Toyota Company for maintenance at one time, Mr. Yang and Mr. Li found that they had their own keys, which could open their doors to each other.

Mr. Li and Mr. Yang immediately reported this situation to Eastern Toyota. The company promised to replace the car lock with Mr. Yang, the owner. The two parties agreed to come back and change the lock after the Spring Festival. However, after the holiday, the owner felt that it was still not safe to change the lock, and requested a change of car, or compensated 50,000 yuan. Eastern Toyota said that it could not accept such a compensation request. According to Han Kai, the manager of Dongfang Toyota, on March 13, the two parties negotiated. Dongdong Toyota was willing to change the car lock for the owner, and sent two sets of leather seats and two maintenances at the same time, and signed an agreement. However, according to the two car owners and Han Kai, "during the negotiation process, in order to protect their respective interests, the two parties had excessive speech." As a result, the two car owners complained to reporters for help during the "3.15" event. Xinhua News Agency reporters and local news media conducted interviews and reports on the matter based on the clues provided by consumers, supported consumers to safeguard their legitimate rights and interests, and ultimately facilitated reconciliation between the two parties. (Finish)

March 17, 2010 07:36 Nanfang Daily

Yesterday afternoon, Mr. Yang and Mr. Li took the two lawyers to the East Toyota 4S Store for negotiation. Ye Fan, chairman of Guangdong Dadong Automobile Group, to which the car company belongs, personally came forward to negotiate.

Mr. Yang believes that after the incident, on the one hand, the intimidation of the Korean manager of the 4S shop made them very worried about their personal safety. On the other hand, they have often traveled to and from Guangzhou to find media to communicate and perform some rights protection activities, which has cost human and material resources. The two of them have recently received many calls from the media every day, which have had a very bad impact on their lives. Therefore, the two of them proposed that they hope that the car dealers can pay their recent rights lawyers' fees, car and horse fees, and make up for their psychological damage. It costs 30,000 yuan.

Chairman Ye Fan said that it is undeniable that the incident caused troubles to car owners, but this mental loss is difficult to measure with money, and 30,000 yuan exceeded the expectations of the car dealers. Manager Han's inappropriate speech was caused by his wife's labor and pressure.

In the end, the two parties reached an agreement after further negotiation: the car company paid 15,000 yuan in cash to Mr. Yang and Mr. Li, and also installed leather seats for the car free of charge, and also gave each person two free maintenances. Manager Han said he would personally apologize and host a banquet as the remaining compensation.

Ye Fan also told the media that the company's internal regulations would punish Mr. Han. Mr. Yang and Mr. Li said that the car dealers had a better attitude yesterday. Their previous concerns about intimidation had basically been eliminated.

Key Door Dealer's Official Website Feedback

In a customer message on the official Toyota Toyota website, the dealer described the details of the incident:

Thank you in advance for your concern.

Key anti-theft knowledge:

1. There is a probability for any mechanical key, such as a car key, a house key, etc. After reaching a certain level, different keys will appear to open different cars and doors to different rooms.

Note: You can check the relevant documents of the State Administration of Quality Supervision.

2. At present, ordinary cars have double anti-theft, key anti-theft and electronic password anti-theft. Mechanical locks (keys) are their own characteristics, and there is a similar probability problem. But the electronic password is: now the car key has a computer chip in it. When the key is inserted into the car ignition key, the computer chip of the key and the car computer will generate a computer code, and it is a rolling code. When the password signal is the same, you can start up.

The whole thing goes through:

I. Maintenance history:

Guangdong S-59XX Mr. Corolla Li (purchased a car in mid-January 2010)

2010-01-23 Disassembly / replacement of rear door glass

2010-01-24 Disassembly / replacement of the front bumper and front bumper paint (Ping An's nuclear price of 300 yuan, cash out)

2010-02-21 Free maintenance for the first time (check the chassis // turn the headlights)

Guangdong S-96XXX Vios Yang (purchased a car in mid-January 2008)

2009-01-17 The first time-free maintenance (5000KM)

2009-04-19 The second time-free maintenance (10000KM)

2009-05-27 Disassembly / replacement of front bumper, front bumper paint (R), front leaflet paint (R)

2009-09-13 5000KM level regular maintenance, replacement of the power window main control switch substrate (tighten the handbrake, the oil is in the rear box, use 76-man machine oil to avoid working hours)

2009-12-06 5000KM level regular maintenance (bring your own engine oil; 1, the engine oil is not enough, the difference is 400 ml, please add it as soon as possible, keep in mind! 2, use the engine oil card, free of 80 yuan working hours)

2010-02-23 Regular maintenance, disassembly / replacement of front bumper and front bumper painting at 5000KM level (single accident, PICC verification price of 1557 yuan (3931 #), according to PICC check price, cash out, submit information, reserve 15% )

Second, the whole process:

1. On January 23, 2010, the Corolla owner came over to replace the glass, insurance SA reception, and found that Corolla and

The keys of the Vios car can be opened each other. At that time, the supervisor at the front desk took the customer to the workshop to check with TL to confirm that the incident was

And explain the reason to the customer, and promised the customer to immediately apply for a claim from Toyota to replace the entire car lock. The customer agreed,

No comments.

2. On January 23, TL communicated with FTMS, but the person in charge of the claim was on a business trip, and he had to wait for him to come back to handle it.

3. On January 24th, the front desk supervisor called the customer to inform the customer to explain the reason and the waiting time was needed. Once the FTMS was approved, we would promptly notify the customer and the customer agreed.

4. The front desk supervisor communicates with the customer and negotiates to return to the store to replace the car lock after the Spring Festival. The customer agrees.

5. On February 23, Vios owners took out insurance, and the customer asked about the progress of the matter, and we told the customer that we were in the ordering process.

6. On February 25th, the formal claim application of FTMS was approved.

7. Application for order on February 27.

8, February 28 arrived.

9. On March 1, the front desk supervisor called the customer and no one answered the phone.

10. On March 2, the front desk supervisor called the customer, and the customer agreed to come and replace the entire car lock.

11. From March 2nd to March 9th, the customer never came to change the car lock. During the period, the front desk supervisor contacted the customer many times, but the customer did not answer the phone.

12. On March 9, the front desk supervisor contacted the customer, and the customer agreed to come and replace the whole car lock.

13. At noon on March 10, the customer called the service manager to ask for compensation or return the car, otherwise the matter was exposed to the media, and a person who claimed to be a reporter answered the phone. The service manager invited the customer to come to the store for friendly negotiations.

14. Come to the store on the afternoon of March 11th, request: return the car, change the car, change the lock and 50,000 yuan compensation, the front desk manager and service manager will receive the customer, we cannot accept the customer's conditions, and explain the warranty terms and relevant laws in detail , The client did not agree and said that they would come to the TV station to expose.

14. On March 12th, the company's employees noticed that the customer had exposed the incident on a "Today's Frontline" in the south of the evening and broadcast it on the evening of March 13.

15. On the afternoon of March 13, the service manager invited customers to come to the store to negotiate and deal with again. When the customer came to the store in the afternoon, we explained in detail the cause of the incident and the warranty policy, and informed the customer that compensation of 50,000 yuan was unreasonable. It was suspected of extortion. Be legally responsible. After consultation, the client agreed to keep Southern TV's "First Line Today" from broadcasting the program of the night. The response of the TV station at that time was already recorded and could not be cancelled. We also communicated well with customers at the time to help customers replace the entire car lock, and presented two sets of whole car leather and two maintenances. Our two parties signed the agreement, and presented gifts on the spot to express friendship. The two sides shook hands and made peace. At the same time, they apologized to the customer for the excessive language during the negotiation process. The customer expressed understanding and agreed to come the next morning to install the leather and change the car lock. .

16. On March 14, the customer was contacted. The customer did not answer the phone. The customer had already performed on-site rights protection in Guangzhou and had been interviewed by different media. At that time, the service manager called the customer many times and asked why. The client said it was threatened by us.

17. On the evening of March 14th, a "Today's Frontline" broadcast on the South broadcast a report that was unfavorable to Toyota and Eastern Toyota, and reported a unilateral statement.

At 8 pm on March 15th, the director of SA invited customers to come over from 9 am to 10 am tomorrow to install leather and change the car lock. The customer agreed.

On March 19th, at 12 noon, customers did not arrive at the store for the time being.

Note: The above statement is completely true, there is a record of our order, a record of our call to the customer, and a monitoring record of the office.