How Do I Choose the Best Management Certificate Program?

Quality management system certification is "a management system that directs and controls the organization in terms of quality" (see GB / T19000-2015 / ISO9000: 2015 "Basics and Terminology of Quality Management System").

Quality management system certification

Quality management system certification refers to a third-party certification body that has obtained the quality management system certification qualification. According to the officially released quality management system standards, the company's quality management system is evaluated, and the third-party organization issues a quality management system certification certificate if it is qualified. , And give a registration announcement to prove that the company's quality management and quality assurance capabilities meet the corresponding standards or have the ability to provide products in accordance with the required quality activities. ^[1]

The 2015 edition of the ISO9001 International Standard for Quality Management System Requirements is planned to release GB / T 19001-2015 "Quality Management System Requirements" in 2015. One year after the ISO9001: 2015 standard was issued, the certifications issued by all recognized certification bodies are ISO9001: 2015 certifications; in order to implement the needs of the implementation of the ISO9001: 2015 standard, help companies to carry out international standard conversion work In-system auditor training courses. The full name of the internal auditor is called the internal quality system auditor, and it is usually performed by someone who is proficient in the ISO9001: 2015 international standard and familiar with the management of the company. According to the requirements of the new ISO9001: 2015 standard, organizations that implement the new ISO9001: 2015 standard need to do it at least once a year

(1) It represents a viewpoint of modern enterprises or government agencies thinking about how to really play the role of quality and how to make optimal quality decisions.

(2) It is the basis of in-depth and detailed quality documents.

(3) The quality system is the foundation that enables a wider range of quality activities within the company to be effectively managed.

(4) The quality system is the basis for improving the main quality activities of the entire company in a planned and step-by-step manner.

Any organization needs management. When management is related to quality, it is quality management. Quality management is a coordinated activity that directs and controls the organization in terms of quality. It usually includes the establishment of quality policies, goals, and activities such as quality planning, quality control, quality assurance, and quality improvement. To achieve the principles and objectives of quality management and to effectively carry out various quality management activities, a corresponding management system must be established. This system is called a quality management system. It can effectively achieve quality improvement.

Generally speaking, the benefits are divided into internal and external: internal can strengthen management, improve personnel quality and corporate culture; externally improve corporate image and market share. The details are as follows:

I. Strengthen quality management and improve enterprise efficiency; enhance customer confidence and expand market share.

The certification bodies responsible for the ISO9000 quality system certification are all authoritative bodies recognized by national accreditation bodies. The audit of the company's quality system is very strict. In this way, for the inside of the enterprise, quality management can be performed in accordance with a rigorously reviewed internationally standardized quality system, which truly meets the requirements of the rule of law and science, which greatly improves the work efficiency and product qualification rate, and rapidly improves the economic benefits and Social benefits. For the outside of the enterprise, when the customer learns that the supplier implements management in accordance with international standards, has obtained the ISO9000 quality system certification, and has strict audits and regular supervision by the certification body, it can be sure that the enterprise can stably provide qualified products or Services, thereby safely entering into supply and marketing contracts with enterprises, and expanding their market share. It can be said that in both aspects, it has received immediate results.

2. Obtained a green card for international trade-"passport", eliminating international trade barriers

In order to protect their own interests, many countries have set up various trade barriers, including tariff barriers and non-relationships.

Purchase standard

You need a standard before you are ready to implement it. You need to understand and read through.

References and software

There are many quality publications and software tools to help you understand, implement and register a quality management system

Form a team to develop a strategy

You formulate a strategy with top management to organize a comprehensive implementation system. The responsibility of the quality management system lies with senior management, so the involvement of senior managers is required when starting to implement the system.

Consider training

Whether the quality manager or senior manager is responsible for implementing the system, there is a need to improve

Introduction

This stage is mainly to do a variety of preparations, including education and training, unified understanding, organization and implementation, drawing up a plan; determining the quality policy, formulating quality goals; investigation and analysis of the status quo; adjusting the organizational structure, and allocating resources.

Education and training, unified understanding

The process of establishing and perfecting the quality system is a process that starts with education and ends with education. It is also a process of raising awareness and unifying awareness. Education and training must be carried out at different levels and gradually.

The first level is the decision-making level, including party, government, and technical (technical) leadership. Main training:

1. Explain the urgency and importance of establishing and improving the quality system by introducing the development of quality management and quality assurance and the experience and lessons of the unit;

2. by

From the perspective of the construction of the quality system, the contents and requirements of the ISO9001 quality system documents should be emphasized:

1. The system documents should normally be formulated after the first phase of work is completed, and they can also be cross-cutting if necessary. If the preliminary work is not done, directly compiling the system files will easily lead to systemic, weak overall, and deviating from reality.

2. Except for the quality manual, which needs to be organized and formulated in a unified manner, other system documents should be formulated by the centralized functional department according to the division of labor. The draft should be submitted first, and then organized for review. This will be beneficial to the implementation of future documents.

3 The compilation of quality system documents should be carried out in conjunction with the allocation of quality functions of the unit. According to the requirements of the selected quality system, each quality activity (including direct quality activities and indirect quality activities) is carried out one by one, and the quality function allocation is implemented to each functional department. The quality activity items and allocations can be expressed in the form of matrix diagrams, and the quality function matrix diagram can also be attached as an annex to the quality manual.

4 In order to make the quality system documents to be coordinated and unified, a "quality system document detail list" should be prepared before compilation, and the current quality manual (if prepared), enterprise standards, rules and regulations, management methods and record format should be formulated. Collected together and compared with the quality system elements to determine new, addendum or revised quality system documentation items.

5. In order to improve the efficiency of the preparation of quality system documents and reduce rework, it is necessary to strengthen the coordination between documents and between documents during the process of document preparation. Nonetheless, a set of good quality system documents has to be repeated many times from top to bottom and bottom to top.

6. The key to compiling quality system documents is to be practical and not formally. It is necessary to meet the ISO9000 family standards in general and in principle, as well as to meet the actual conditions of the unit in terms of methods and specific practices.

After the quality system documentation is completed, the quality system will enter the trial operation stage. The purpose is to test the validity and coordination of the quality system documents through trial operation, and to take improvement measures and corrective measures for the problems that are exposed to achieve the purpose of further improving the quality system documents. During the trial operation of the quality system, we must focus on the following tasks:

1. Targeted promotion of quality system documents. To make all staff realize that the newly established or improved quality system is a change to the past quality system, in order to be in line with international standards. To adapt to this change, we must carefully study and implement the quality system documents.

Principle 1: Customer focus

Principle 2: Leadership

Principle 3: Full participation

Principle 4: Process approach

Principle 5: A systematic approach to management

Principle 6: Continuous improvement

Principle 7: Fact-based decision-making

Principle 8: Mutual benefit with suppliers

Chapter I General Provisions

Article 1 These Measures are formulated in a timely, accurate and fair manner to handle complaints and complaints of certification and accreditation, and to protect the lawful rights and interests of the parties. According to the relevant laws and regulations of the State and the functions assigned to the State Certification and Accreditation Supervision and Administration Commission (hereinafter referred to as the CNCA), .

Article 2 Any organization or individual who believes that the acts of certification and accreditation agencies, personnel, or certified organizations is illegal and violates regulations shall have the right to lodge an appeal or complaint with the CNCA in accordance with these Measures.

Article 3 The following principles shall be followed in handling appeals and complaints:

(1) taking the facts as the basis and the laws and regulations as the criterion;

(2) the principle of protecting the lawful rights and interests of the parties;

(3) the principles of legality and rationality;

(4) Principles of openness, fairness and impartiality;

(5) Efficient and economic principles.

Article 4 The Department of Policy and Legal Affairs of the Certification and Accreditation Administration (hereinafter referred to as the "Ministry of Law") is responsible for uniformly accepting accreditation and accreditation complaints and complaints, and organizing investigation and punishment of major acts of certification accreditation.

Article 5 Appeals and complaints for general violations of certification and accreditation shall be transferred by the Ministry of Law to relevant business supervision departments; Appeals and complaints for major violations or illegal acts of certification accreditation shall be handled by the Ministry of Law in setting up cases for relevant business supervision departments Review by the working group.

Chapter II Procedures for Handling Appeals

Article 6 If the parties have any objection to the decision of the certification and accreditation agency, they shall file an appeal with the decision-making agency. If there are still objections to the results of the processing, they may file an appeal with the CNCA.

If the parties believe that the acts of the certification and accreditation agency have seriously infringed their own legitimate rights and interests, they may also directly file an appeal with the CNCA.

Article 7 A party's appeal to the CNCA shall meet the following conditions:

(1) there is a clear respondent;

(2) having specific appeal requests, facts and reasons;

(3) It belongs to the scope of certification and accreditation.

Article 8 The appeal of the parties shall be in written form, in duplicate, and the following matters shall be stated:

(1) the name, address, contact telephone number, and postal code of the party (if the party is a natural person, the name, address, contact telephone number, and postal code);

(2) the name, address, telephone number, and postal code of the respondent;

(3) The requirements, reasons and relevant factual basis of the appeal.

Article 9 Where a party entrusts an agent to make an appeal, it shall submit a power of attorney to the CNCA.

Article 10 The accreditation commission shall, within 7 working days from the date of receipt of the appeal, make the following treatments:

(1) The appeal shall be accepted if it meets the requirements of these Measures;

(2) If the appeal does not meet the requirements, the complainant shall be notified in writing, and the reasons for rejection shall be informed.

Article 11 The following complaints shall not be accepted or terminated:

(1) the court, arbitration institution or other administrative organ has accepted or handled it;

(2) The parties are unable to prove that their rights and interests have been infringed;

(3) Those that do not belong to the scope of certification and accreditation work.

Article 12 After the accreditation commission accepts the parties' appeal, the undertaker shall fill in the registration form for filing the appeal case and attach relevant materials.

Article 13 After accepting the appeal case, the CNCA shall send a copy of the appeal to the respondent within 5 working days. After receiving the copy of the appeal, the respondent shall submit a statement of defense and relevant evidence within 5 days.

Article 14 The parties shall provide evidence for their own appeal. If the Certification and Accreditation Administration deems it necessary to collect evidence, it may collect or convene relevant parties to conduct investigations in accordance with the provisions of laws, administrative regulations and rules, and the parties concerned shall cooperate.

Article 15 The Certification and Accreditation Administration may entrust relevant certification and accreditation institutions to assist in investigation and evidence collection, and entrusted certification and accreditation institutions shall assist. Article 16 If the Certification and Accreditation Administration believes that special issues need to be identified or tested, it may be referred to a legal appraisal or testing agency agreed by the parties, or it may be a legal appraisal or testing agency designated by the Accreditation Commission and agreed Identification and testing. The appraisal or testing expenses shall be paid in advance by the appellant or the respondent. At the end of the processing, the expenses shall be borne by the responsible party.

Article 17 If the appeal case filed by the parties belongs to a negotiated settlement or mediation, a mediation letter shall be prepared.

Article 18 The mediation statement shall clearly state the results of the appeal request and the parties' agreement. The mediation letter shall be signed by the contractor and served with the seal of the accreditation commission.

Article 19 The accreditation commission shall make a decision within three months from the date of accepting the parties' appeal.

If it is necessary to extend the processing period due to special circumstances, it shall be reported to the supervisor of the supervisory committee for approval. Article 20 The accreditation commission may make decisions on notification, criticism, suspension of relevant qualifications, etc. for the respondent's violations.

For major violations, the case-handling working group puts forward suggestions for handling decisions, and reports them to the supervisor of the supervisory committee for review and issuance.

Article 21 The accused's illegal acts shall be transferred to the local quality inspection administrative department for processing. The local quality inspection administrative department shall report the investigation and punishment to the supervisory commission in time.

Chapter III Procedures for Handling Complaints

Article 22 A complaint to the CNCA shall include the following matters:

(1) there is a clear party to be complained;

(2) Having specific complaint facts;

(3) Contact information with the complainant.

Article 23 After receiving the complaint, the Legal Department of the CNCA shall conduct preliminary verification. The following complaints will not be accepted or terminated:

(1) the court, arbitration institution or other administrative organ has accepted or handled it;

(2) The facts of the complaint are not conclusive, sufficient or inconsistent with the facts;

(3) Those that do not belong to the scope of certification and accreditation work.

Article 24 Where a complaint meets the requirements for filing a case, a registration form for filing a complaint case shall be completed and the case shall be accepted in accordance with the provisions of Article 5 of these Measures.

Article 25 The accreditation commission may entrust the complaint cases received to the accreditation institution or the local quality inspection administrative department for processing. The entrusted agency or department shall report the results of the processing to the Legal Department of the Commission in a timely manner.

Article 26 In handling complaint cases, if the CNCA considers it necessary to collect evidence, it may collect evidence on its own or organize personnel to conduct on-site investigations in accordance with the provisions of laws, administrative regulations and rules. .

Article 27 The accreditation commission shall make a decision within three months from the date of filing the case.

Article 28 The accreditation commission may make decisions on notification, criticism, suspension of relevant qualifications, etc. for the complainant's violations.

For general violations, the supervision department of the undertaking business shall put forward suggestions for handling decisions, submit them to the legal department for signing, and report to the supervisor of the supervisory commission for review and issuance. For major violations, the case-handling working group puts forward suggestions for handling decisions, and reports them to the supervisor of the supervisory committee for review and issuance. .

Article 29 The accused's illegal acts shall be transferred to the local quality inspection administrative department for handling. The local quality inspection administrative department shall report the investigation and punishment to the supervisory commission in time.

Article 30 After handling the complaint case, if there is a clear complainant, the undertaker shall inform the complainant of the result of the processing

Chapter IV Supervision and Management of Appeals and Complaints

Article 31 The Legal Department shall regularly check the handling of appeals and complaint cases and promptly correct any problems found.

Article 32 The accreditation commission shall establish and improve the management system for appeals and complaint files. Within 7 days after the appeal or complaint case is closed, the contractor shall transfer the appeal or complaint file to the Legal Department.

The storage period of the archives can be determined according to the appeal, the importance of the complaint, and the retention value.

Article 33 The accreditation commission shall establish a statistical system for appeals and complaint handling information.

Article 34 Staff members who are responsible for handling appeals and complaint cases should avoid them if they have a direct interest in appeals or complaints.

Article 35 The staff responsible for handling appeals and complaints shall be held responsible for the confidentiality of any non-public situation related to appeals or complaints.

Chapter V Supplementary Provisions

Article 36 The appeal mentioned in these Measures refers to the objection raised by the parties directly affected by the decision made by the relevant certification and accreditation agency.

The complaint mentioned in these Measures refers to any report that any organization or individual believes that there is a problem of violation of laws and regulations with regard to certification and accreditation agencies, personnel, or certified organizations.

The certification and accreditation agencies referred to in these measures refer to accreditation / registration agencies, certification agencies, certification consulting agencies, certification training agencies, and related testing and inspection agencies engaged in certification and accreditation work.

Article 37 The interpretation of these measures rests with the CNCA.

Article 38 These Measures shall be implemented as of the date of promulgation.

How Do I Choose the Best Management Certificate Program?

Quality management system certification

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