How Do I Get Telesales Training?
Come up first and say greetings, like "hello", "sir" ... use the honorable title "| hello"
Telemarketing Tips
- As more and more industries and enterprises attach more and more importance to telephone sales, it also brings with them customers' increasing resistance to telephone sales. In this context, telemarketers and telemarketing managers face increasing challenges:
- How can we approach customers in a more professional way in order to build our professional image and maintain the company's continued brand reputation?
- How to effectively shorten the average call duration of the telesales representative and team, the average number of orders and the sales cycle to further improve sales efficiency?
- How to effectively increase the average order volume and average order amount of sales call representatives and teams?
- In this course, Zhang Zhangbo's detailed analysis of "milestones", "grabbing", "digging", "talking", and "requiring" in telephone sales will give you the correct answer.
- milestone
- The significance of milestones
- Three typical psychological activities purchased by customers and sales milestones
- Sales process based on sales milestones
- Start the game
- Five elements of opening remarks
- Building relationships: draw closer and attract attention
- Purpose: Stimulate interest
- Confirm demand
- Dig demand
- From opening to excessive excavation
- How to ask questions to increase the rate of customers answering questions?
- Listen to three levels
- cause problems
- Find the reason
- stimulate demand
- Advantage guidance
- Three levels of demand
- Methods to identify and summarize customer needs
- Talk about the plan
- A transition language from exploring needs to talking about solutions
- E: indicates understanding of demand
- F: State the selling point of the product
- A: State what you can do
- B: Emphasize the value after meeting the demand
- E: Give evidence
- C: get feedback
- Pass on confidence
- Maximum value
- Minimize expenditure
- visualization
- Examples / parables / success stories
- To promise
- Transition from talk plan to commitment
- Desire: Dare to want
- Opportunity comes from listening
- Application of commitment methods
- Handling of delays
- Treatment of concerns
- Application of four competitive strategies
- Handling of price objections
- Customer tracking
- What to do after ending the call
- Follow-up letter template
- Methods of building relationships
- Tracking frequency and form
- Main content of each lecture
- Lecture 1: Milestones
- Lecture 2: Good preparation
- Lecture 3: Getting Started (Part 1)
- Lecture 4: Get Started (Part 2)
- Session 5: Digging Demand (Part One)
- Lecture 6: Digging Demand (Chinese)
- Lecture 7: Digging Demand (2)
- Lecture 8: Talk about the plan
- Ninth Lecture: Be Committed (Part 1)
- Lecture 10: Commitment (Chinese)
- Lecture 11: Be Committed (Part 2)
- Lecture 12: Follow me