What Does a Community Relations Coordinator Do?

The author of a community full-time worker refers to a professional who is recruited by the Provincial Department of Civil Affairs to conduct unified examinations and interviews to enter community services.

Community Professional Author

(1) Exemplary compliance with national laws and regulations, good political quality, strong sense of responsibility, enthusiasm for serving residents, and certain organizational management capabilities;

(2) Have the qualifications of professional authors of community workers, high school, technical secondary school or above, good health, and generally aged between 25 and 49;

(3) The age of retirees is generally not more than 65 years;

(4) Have permanent urban residence in this city, and in principle live in this community for a long time.

Test report on recruitment of full-time staff in urban and rural communities in 2015 ^[1]

(1) The direct service role of social workers

Service provider. Social workers are first and foremost people who provide services to their clients. Services here include both material assistance and labor services.

Community worker training and learning (10 photos)

It also includes the provision of psychological counselling, as well as the provision of policy information. Since social workers first face people with difficulties, it is the primary responsibility of social workers to provide material, labor, and psychological services and hope that these services can alleviate their difficult situations. The service provided by social workers is not simply given, but a service provided on the basis of fully understanding the needs of the service object. This service is equal, not based on mercy and charity. Such services can sometimes be solved by individual social workers, and in many cases can only be achieved by contacting other people or the government or service agency. It should be noted that what social workers provide is not simple physical labor, but a composite service, that is, it will give more content to the service, and try to make the recipients get more help through this service.

Healers. Social work, as a profession, arises from the diagnosis and treatment of the dilemmas of social members who have difficulties and problems. Therefore, the healer is one of the most important roles of social workers. The treatment here borrows the concept of medicine, but it gives the meaning of social work in terms of content, that is, when certain service targets cause their behaviors due to poverty, divorce, drug and drug dependence, crimes and illegal acts, etc. When deviating, social workers need to help clients find problems with their behaviors, reshape their behaviors, and correct their behaviors to help them establish the right behavior and lifestyle.

Supporters. The social worker should not only provide direct services or help to the service object (recipients), but also encourage them to strengthen themselves, overcome difficulties, and make self-decisions when possible. Therefore, social workers should be supporters and encouragers of the active response of the client, and should try to create conditions for the client to be independent or self-developing. The support here is based on a careful assessment of the needs, capabilities and possibilities of the client. The role of the supporter is not to abandon service provision, but to stimulate the ability of the service object and the confidence to overcome difficulties so that the two interact positively, thereby solving the problem better and more effectively. Here, empowering clients is an important responsibility of the role of social worker supporter.

Relationship coordinator. The reason why people have problems and become the service object of social work is often because they have failed to handle the relationship with the surrounding people and groups or social organizations, that is, their interpersonal and social relationships are imbalanced. This situation exists in families, communities, and work units, which is not conducive to the life and work of the parties. In this case, social workers have to play the role of relationship coordinator, helping clients to learn the skills of handling social relationships, assisting them to deal with disharmonious relationships with others and the environment, and establishing coordination relationships.

Advocates. Advocacy is the social worker advocating a certain behavior to the client. When the client does not know how to get out of the predicament, the social worker should be an advocate for the client to take a certain behavior, that is, to advocate a reasonable behavior to the client and guide them to success. Of course, the advocacy here is not a forced push regardless of the acceptability of the client, but is based on a careful evaluation of the client's ability and status, and evaluation of the support and effectiveness of the social worker. Appropriate advocacy can increase the confidence and courage of recipients.

(2) Indirect service role of social workers

Administrative managers. In the process of social work, social workers should effectively control the process, that is, there is a scientific

November 5, 2015 Jun Rui Xi'an Shaanxi Community Interview Public Welfare Class (9 photos)

Design and try to make the actual helping process reasonable and effective. At the same time, social workers need to coordinate, arrange and manage many resources and information related to helping others to achieve the high efficiency of the process. Especially don't be surprised. Social work is a complex process that requires scientific management. This kind of management is not only important for social administrative work that allocates multiple resources, but also important for casework, group work, and community work, because these services Activities also need to be designed on the basis of evaluation, and implementation needs to be managed accordingly.

resource raisers. Resource raisers are also called resource connectors. Social workers need resources to solve the difficulties and problems of service targets, and these resources include goods and labor services. These resources are sometimes not owned by social workers. In order to effectively help others, social workers often need to contact the relevant government departments, the heads or colleagues of welfare service agencies, voluntary organizations, and even the broader social groups to obtain the resources they need from their clients And pass them to the client to solve the problem. It is an important responsibility of social workers to strive for resources for the smooth development of services. Social workers should be able to win the support of relevant parties, otherwise they will find it difficult to carry out their work.

Policy influencers. Social workers work within the scope of policies, and social work itself is often implementing certain social policies. A realistic and timely social policy will solve many problems. However, China still lacks social policies in some aspects, and some social policies are not completely effective. Because social workers are directly exposed to and enter the actual process of policy implementation, they are able to detect the lack of certain social policies. When social workers find that certain problems are universal during the service process, they should make recommendations to relevant government departments to formulate, revise and improve policies. In this way, the recurrence of social problems can be avoided and slowed down. In this case, social workers play the role of policy influencers. Social workers have a certain responsibility for making and improving social policies in a timely manner.

(3) The combined role of social workers

The combined role refers to a comprehensive role that includes multiple functions. This combined role includes both direct services and indirect services, and may also include interlinked practices in different roles. For example, social workers as educators may include treatment and advocacy of the services and behaviors of the clients. The role of a coordinator may include promoting behavior change, relationship coordination, and so on. In fact, many roles of social workers are somewhat integrated. ^[2]