What Is Communication Impairment?

Barriers to communication are difficulties in communicating opinions and transmitting information between people and groups. There are the following types: (1) Language barriers. Language is a tool for exchanging thoughts, but it is not the thought itself. In addition, people's ability to express thoughts in language varies widely. Therefore, errors are unavoidable when expressing thoughts in language and communicating information. (2) Impaired ideas. People have different social experiences and different beliefs, and their attitudes and perspectives on things are necessarily different. It is impossible to avoid conflicts of ideas in opinion communication. (3) Disorder of temperament. People have different personalities and different temperaments, which makes it difficult to exchange information. There are many factors that cause communication obstacles. In addition to human factors, there are also physical factors. It is the responsibility of the leader to take measures to eliminate these obstacles, unblock channels, and make the communication between organizations and individuals unimpeded. ^[1]

The communication barriers come from three aspects: the sender's obstacle, the receiver's obstacle, and the information transmission channel.

1. Establish formal and open communication channels.

2. Overcome bad communication habits.

3. Leaders are good at listening.

Activity-like communication

Leadership has realized the management and communication method of Enterprise 2.0, of course, it is no longer the traditional "speaking" communication method, but the "activity flow" method with both timeliness and traceability.

The collar system implements a meshed organizational model and a visualized information delivery method. Because of its meshed organizational model, employees can learn about the boss's work arrangements, and the boss can learn about the work progress of each department, each project, each group, and each employee. The leadership system uses the concept of "corporate community" to organize all aspects of the enterprise's information, and can immediately and intuitively see what is happening in the enterprise.

The leadership system is open and transparent, while providing the necessary authority control according to the needs of the work, so that the information is effectively transmitted. The instructions of the leader, the execution of the project manager and all the work processes of ordinary employees are presented on a platform, so that the "top-down" delivery and tasks of "bottom-up" execution can be seen by relevant personnel at all levels To avoid communication deviations and promote smooth communication of information. ^[2]

In the daily management of enterprises, there are often some obstacles in information communication. These obstacles are caused by the above factors. Specific performance we can do the following:

1. Space design (distance). The physical distance between superiors and subordinates reduces their face-to-face communication. We know that less face-to-face communication can lead to misunderstandings or inability to understand the message conveyed. The design of the space also makes it difficult to clarify misunderstandings between superiors and subordinates.

2. The parties' values and perspective of reference. When one cannot distinguish the actual material from the boundaries between his own point of view and reference perspective, it is easy to misinterpret. Many times, we not only communicate at the work level, but also at the emotional level, but sometimes superiors and subordinates tend to explain information based on their own opinions, values, opinions and backgrounds, rather than objectively interpreting it. Explanation.

3. Language and emotion. This involves communicating languages, words, images, body language, and more. Because almost all information communication uses symbols to express a certain meaning. Symbols usually have multiple meanings, and one has to choose one. Sometimes the wrong choice will lead to semantic obstacles. For example, the word symbol can cause communication obstacles in terms of multiple meanings of words, technical terms, and subconscious association of words.

There was a joke saying that the host invited guests for dinner. Seeing that the appointed time had passed, only a few people had come, and he couldn't help but anxiously said, "the one who hasn't come," and when the guests who had arrived heard it, they turned away and left . The host realized that they had misunderstood his words, and said sadly, "Should not go away", and the rest of the guests also left in a rage.

4. Lack of trust. This obstacle is related to the experiences of superiors and subordinates. Based on past experience, if a subordinate feels it is not beneficial to report bad news to his superior, he will hide the news. On the other hand, if he feels that his superior is considerate and helpful, he will not filter out bad or unfavorable information.

5. Inaccessibility.

6. Duties are unclear.

7, incompatible personality.

8. Refuse to listen.

9. Not using the right medium.

10. Communication gap. This refers to the flaws and loopholes in the formal network of communication.

11. Lost direction. Lack of direction on information content can lead to communication barriers.

12. The load is too heavy. When people are overloaded with information, they tend to perform poorly, and their performance is lower than that of employees who accept less information.

13. Selective perception ^[2]