What Are the Different Types of Tracking Software?

The bug tracking software ^[1] is an excellent domestic URTracker software. Compared with other defect tracking software, URTracker provides some other necessary features, such as: custom field function, custom process function, flexible permission control, rich notifications and reminders, full Chinese operation, import and export, collaborative processing, etc .

bug tracking software

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bug tracking software ^[1]

bug tracking software ^[1]

The bug tracking software implements a product development engineer and encounters various development problems that need to be solved during the product development process. How to implement a certain function, how to improve a certain quality parameter, how to fix a bug, etc. Recording these issues can have the following benefits:

Document and maintain the process of problem resolution.

Document and maintain the process and rationale of a design decision.

Accumulate valuable technical experience. When you or other colleagues encounter similar problems, you can refer to them.

You can summarize the laws that exist in the problem and find solutions to improve the work effectively.

Let the rest of the team understand your difficulties, discuss issues in URTracker, and provide you with effective help.

If you are an after-sales technical support engineer, documenting the various issues that help customers resolve will help:

Accumulate and summarize various problems and solutions encountered by customers to form a knowledge base.

It helps to respond quickly and deal with similar situations in the future. Help other technical support engineers learn from reference and improve their technical capabilities. Help customers learn by themselves and reduce post-sale work pressure.

It helps the company's product decision-making and product developers to understand the problems encountered by customers in a timely manner and refer to them during design and development.

For areas where customer feedback or consultation is concentrated, a report can be formed and submitted to the company to help the company carry out products or services.

If your IT manager and the company have a new business system, it will have the following benefits to record the various problems encountered by company employees:

Accumulate and summarize product knowledge, skills and experience to form a knowledge base for reference by other employees.

It is conducive to the promotion of the new system in the company and the ultimate success of the implementation of the project.

Product problems can be reported back to the supplier in a timely manner to ensure that the problem is resolved by the supplier.