How Does Cell Phone Rental Work?

handy ^[1] is a smart phone rental service designed by Tink Labs for tourists visiting Hong Kong. Only HK $ 68 per day, handy provides you with unlimited 3G mobile Internet services, unlimited local voice calls and international long-distance calling services, as well as all-inclusive travel guides and shopping discounts, so that travelers have everything under control .

handy

(Mobile phone rental service)

Full show holiday load

Handy is a smartphone rental service tailored for visitors. Every day for only HK $ 68, you can enjoy unlimited 3G mobile Internet services, unlimited international long distance and local voice calls.

Each handy is pre-loaded with a Hong Kong travel guide, where local travel experts provide you with information on Hong Kong's best restaurants, lively attractions and entertainment venues. We are even more diligent in searching for exclusive offers in the city; with handy, we have everything from internet calls to eating, drinking, and fun.

Save more and gain more

Since the launch of Handy, travelers no longer have to pay for expensive mobile roaming communications. Now simply rent Handy for HK $ 68 per day and enjoy unlimited 3G mobile Internet services, unlimited international calls and local voice calls. Keep in touch and communicate without time.

Feel the wonderful full FUN

HANDY is looking for exclusive offers in the city, such as special tours, massage packages,

handy general questions

What is handy?

handy is a smart phone rental service designed for inbound tourists. At just HK $ 68 per day, Handy provides you with unlimited 3G mobile Internet services, unlimited local voice calls and international long-distance calling services, as well as comprehensive travel guides and shopping discounts and other functions.

What's in the handy suit?

You will receive a Samsung Galaxy Note or Nexus device, a spare battery, a charger, a USB cable, and an emergency contact card.

Which countries are covered by international calls?

Fixed network and mobile phone numbers: China, USA, Singapore, Thailand, India, Canada.

Fixed network phone numbers: Taiwan, Japan, South Korea, Australia, United Kingdom, France, Germany, Italy, New Zealand, Netherlands, Spain.

Can I choose my handy device model?

At this stage, only Samsung Galaxy Note or Nexus are available for selection. Depending on availability, specific service models can be requested at our service counters A03 or B12.

Where to rent handy?

Handy can be rented at our handy counter A03 or B12 located in the pick-up lobby of Terminal 1 of Hong Kong International Airport. Please click here for our location.

Can I keep my handy device?

Handy devices are not for sale and are for lease only. On the last day of your stay in Hong Kong, return your device to service counter A03 or B12.

Where do I return the device?

After you have checked in, you can take the lift or elevator to the arrival hall and return the device at the handy service counter A03 or B12.

What should I do if I forget to return Handy after leaving Hong Kong?

We will charge a rental fee before returning the device until 30 days after the lease term. Instead, you should contact the handy customer service hotline as soon as possible for assistance, and guide the postal delivery method. When we confirm the refund of the handy device within the 30-day period, we will refund the deposit after deducting the delayed rental fee.

Does handy provide customer service support?

Yes, customer service is available 24 hours a day, 7 days a week.

handy device problem

What's preloaded in handy?

handy has a proprietary system built specifically for inbound tourists. At the same time, a series of applications have been selected and preloaded to make the trip more exciting and rich.

Can I install my own application?

handy is a device based on the Android operating system. You can install any application running on this operating system.

Do you store my personal and credit card information on the handy device?

No personal or credit card information is stored on the device. Upon return, all handy devices will undergo a secure information deletion process to ensure that no personal information or data is left behind.

How is the compensation for a lost or stolen handy device calculated?

If the device is lost or stolen, the deposit will be used to make up for the device.

How about compensation for scratches and damage to the handy device?

Repair costs will be charged depending on the severity of the damage. Normal wear is okay, don't worry. As long as you use it normally, don't take it to swim or use it to play tossing games.

Can I connect my laptop to the Internet through handy?

Yes, because the daily charge of HK $ 68 includes mobile hotspots that can use handy as a Wi-Fi device. You can also use a Bluetooth or USB connection.

Can I put the SIM card in another mobile device?

The SIM card in handy cannot be used on other mobile devices. Similarly, handy cannot use other SIM cards. Lease registration and payment issues

How to calculate the rental fee?

The rental fee of HK $ 68 per day is calculated from midnight daily, and the full rent will be charged on the first day.

Why do I have to charge a full day rental fee if the first and last day is less than 24 hours?

The computer systems of network service providers are swollen from midnight. For this reason, we need to adopt the same approach.

What do I need to provide when registering?

Credit card for registration and payment, you can also choose to pay rent and deposit by cash or bank card.