What Does a Houseperson Do?

The British housekeeper originated in France. Because of the perfected service concept in the UK, the traditions in various aspects are also marked by the British mark. Therefore, it was named "English". Later spread to the United States, Germany and other countries.

English housekeeper

There was a famous line in the movie "Big Bang": "... a British housekeeper standing in the building, wearing a wig, a gentleman's kind, as soon as the owner came in, he had to tell others that nothing was wrong, May I help you sir? (Can I do something for you?) An authentic London accent, Brian has face ... ".

The origin of housekeepers lies in France, but the old-school British court paid more attention to etiquette, details and vanity, and strictly regulated the professional concepts and responsibilities of housekeepers in accordance with court etiquette and became the industry standard. British housekeepers also became a classic of housekeeping services. Therefore, at the beginning of the world-famous English steward, only hereditary nobles and knights with celebrities could enjoy it, for no other reason, it was from the noble court bloodlines.

Washed snow-white shirt, black or white vest, black bow tie, black tuxedo, tall black trousers, and shiny black leather shoes, right, plus a trace of uncluttered hair and a permanently tall body. It is the standard dress of British housekeepers in people's eyes. Except for the earliest housekeeper who followed the trend with a wig, for six or seven hundred years, such an image has become a model for housekeepers.

Almost everyone abroad will recognize the English steward as a gentleman among gentlemen. Gentleman than gentleman, more noble than nobleman. The British housekeeper profession has a longer history than nobility abroad, especially in Europe. If you want to explain in one sentence, it is-although they are not descendants of the nobility, they are teachers of the nobility. British housekeepers serve people with very high identities, including billionaires, celebrities, senior political officials, and nobles.

It is not unfounded to say such things. British housekeepers serve people with very high identities, including billionaires, celebrities, senior political officials, and nobles. In the early days of the emergence of British housekeepers-around the Middle Ages, only British and French royal families or hereditary nobles and knights were qualified for formal employment, and even ordinary people who were rich were not allowed to hire English housekeeper. The symbol of this luxurious life, especially in Europe, which has a history of about six or seven hundred years, has almost become a classic term in the field of domestic service.

Butler in the Netherlands

British housekeepers need extremely high quality, they must be familiar with various etiquette, gourmet dishes, wine appreciation, maintenance of crystal silverware, etc., almost have the ability to know the astronomy, the ability to understand the geography. Therefore, its training courses are also quite rigorous and comprehensive. In the castle, prospective housekeepers received dozens of training courses, including first-aid training, security training, gun storage training, formal etiquette training, cigar storage and maintenance, wine identification and tasting, flower arrangement and home accessories. Maintenance, maintenance of suits and formal clothes, team service drills, personnel organization structure ... almost all aspects of life are covered, and especially.

"British housekeeper" is not a housekeeper in the ordinary sense who takes care of the trivialities of a small family. Most of them will serve those big families. Identity is also the credibility of the owner. Therefore, in addition to the most basic etiquette training, the course of the Butler Academy has created a course on how to enjoy and understand the true noble quality of life. For example, the college will arrange students to learn about the identification, collection and conservation of silverware and glassware at the National Collection Institute of the Netherlands; take students to visit the Soss auction house; train students on famous wines and cigars, and let them have The opportunity to taste them in person; take the students to see the production process of brand-name shoes-all these trainings are to let the students first understand what is a high-quality life, only by knowing these, they will be able to understand how to serve those distinguished Customer service. For example, Donald, the dean of the academy from the United Kingdom, taught the trainees a distinctive feature of the "English Butler" service: ironing daily newspapers for the host. This service is not to exaggerate the work of the housekeeper, but to embody the perfect principle in the spirit of service: remove the fresh ink from the newspaper during the ironing process, and play a role in sterilization, so that when the owner reads the newspaper early in the morning Do not stain your clothes.

During the entire training process, what impressed me most was that Mr. Wennekes has repeatedly emphasized that, in addition to the integrity, prudence, integrity and resourcefulness of housekeepers, housekeepers must be equal in their dealings with others, both to their masters and to big families. Each of them must have independent personal dignity.

British stewards have now entered China. Around New Year's Day in 2001, Beijing and Qiao Lijing Apartment sent six butlers to the International Butler Academy in the Netherlands for further studies.

The trip to the Netherlands by Chinese British housekeeper was a big shock to the local media. Europeans have many questions: Is the Chinese living standard so high? Does China also have aristocracy? Who will Chinese British housekeepers serve after returning home? Is this industry promising? The problem came out of the Europeans' mouth, but it actually exists in the hearts of the Chinese.

Face to face with a British housekeeper

Qi Yanwei and An Yong are both members of the Chinese British housekeeper. After returning to China, An Yong served as the housekeeper of the Qiao Lijing apartment, while Qi Yanwei served as the chief housekeeper responsible for management and planning. The initial work was intense and busy. There are hundreds of homeowners with Qiao Lijing, but only 6 people are responsible for each, and the service target of each person is more than 40. During those days, several housekeepers got up early and slept late, and sometimes they were called in the middle of the night.

The British housekeeper is responsible for the owner's services 24/7. Qi Yanwei joked that sometimes he was bringing friends from other places to climb the Great Wall, and his hands were still pressed on the bricks of the city wall, and the mobile phone had to be rushed back. As long as the owner has demand, even if you are in love with your girlfriend, you must be on call. Despite being the chief steward, Qi Yanwei still went to battle in person. Unlike a common property or waiter, a British housekeeper is responsible for all aspects of family life. One resident asked Qi Yanwei to help him buy a bedside table, gave a certain amount of money, and said a lot of requirements. Qi Yanwei ran a dozen furniture cities to find the desired nightstand, and repeatedly bargained, and finally took it down. The bedside table was handed over to the owner, and the other party was very satisfied, but thank you very much. Qi Yanwei said that for the industry, even if it is to run hundreds of houses, it is the duty of the English housekeeper.

However, such tasks as buying furniture are generally tasks assigned by foreign owners, and Chinese owners do not seem to have the habit of accepting housekeeping services. But the British housekeeper's attitude is to follow the rules even if the host does not require it. Taking leather shoes as an example, the British housekeeper must untie the shoelaces and wipe the tongue parts, and wipe the shoelaces with shoe polish, wipe out the oil slick, and then wear them. The British prince has seven or eight pairs of leather shoes worth thousands of dollars. After being properly maintained by the housekeeper, he has a bright color for more than ten years. Many owners do not know this, but An Yong still consciously treats Chinese owners as British princes. In working with Qiao Lijing's housekeeper, one of the more common is to arrange dinner for the host. A competent housekeeper even remembers the menu hosted by the host last month to remind the hostess which guests are allergic to seafood.

In the apartment, there are also many owners who have doubted what the English housekeeper can do-a guy who is dressed in a handsome manner and looks more gentle than a gentleman can do housework? What housework can I do? In fact, British housekeepers have a lot of capable and need-to-do jobs, from financial management to shoe shine. British housekeepers can be found in almost every corner of life. However, in the living environment of domestic communities, there are still many service items that cannot be realized. However, the concept of life can be cultivated, and the Chinese voice of dialing the housekeeper's phone is gradually increasing.

Today, Chinese British housekeepers have been working in their posts for several years, and service owners have become accustomed to their presence. The arrival of British housekeepers has made subtle changes in their lives. However, there are some suggestions that people can't get used to for the time being: for example, changing your house number or street sign to a beautiful appearance, such as adopting some flowers in front of the doorway, such as cooking with nutrition as the priority, such as giving the housework completely English housekeeper enjoys party fun ...

However, anyway, the British housekeeper has arrived in China. In the face of this superb life, should we open our door?

What would a Chinese butler do

The functions of Chinese British housekeepers are very wide. We can distinguish them from the four items of "clothing, food, shelter, and transportation".

Clothing: received formal clothing training, hat training and shoe training. There are unique methods in the maintenance of clothes and shoes. In addition, when the host goes out or attends a banquet and needs to match clothes, he can give relevant and practical suggestions.

Food: I have received formal catering training and alcohol training, and have experience in cigar appreciation and maintenance. In addition, preparing dinner for the host is a good thing for the British housekeeper. And when the host dine, the British housekeeper has a detailed and complete approach to tableware placement, order of serving and etiquette.

Living: The British housekeeper can be responsible for all aspects of home furnishing, from decorating the room, organizing documents, sweeping the hall, and bedding. Every housekeeper has received training courses on collectibles, antique appreciation and collection, and flower training courses. In addition, there is an indispensable training program-survival. In case of danger, the housekeeper can protect the owner's safety as soon as possible.

Travel: You need to travel, just tell the housekeeper about the general requirements, all the details of the travel: including booking of air tickets, booking of hotel beds and even itineraries will be properly arranged. In addition, British housekeepers have taken child psychology courses and have experience in caring for children. Couples traveling can safely give their children to them.

In addition to the above, Chinese English housekeepers must also take property management training courses, security training courses, Western courtesy etiquette training courses, item management training courses, and more.