What Does a Front Office Manager Do?

The front desk manager is an important manager of the front office business. It is a "window" of a hotel / hotel. Its business level, business supervision ability and leadership command ability will directly affect their business performance and income growth. Good at communication, calm in events, elegant, and generous are essential qualities of a front desk manager, and mastering a foreign language is also a requirement of many large hotels / hotels.

Front desk manager

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The front desk manager is an important manager of the front office business. It is a "window" of a hotel / hotel. Its business level, business supervision ability and leadership command ability will directly affect their business performance and income growth. Good at communication, calm in events, elegant, and generous are essential qualities of a front desk manager, and mastering a foreign language is also a requirement of many large hotels / hotels.

Chinese name

Front desk manager

Attributes

Key managers of the front office

Claim

Calm and elegant

Work content

Supervise each post

Supervise the staff's courteous hospitality and efficient service, ensure that all rules and regulations and service standards are implemented, and ensure that the service order of the front office is normal;

Read various reports, accurately grasp the situation of room reservation, occupancy rate, average room rate, room condition control, etc., and provide it to the hotel's leadership and sales department as a basis for decision-making;

Supervise each post, strengthen the harmonious relationship with development and customers, solicit guest opinions and suggestions, understand the situation, timely feedback, and put forward suggestions for improvement;

Review the complaint records and personally handle complaints and difficult questions from important guests.

Education and training: Generally requires a college degree or above, and some large hotels / restaurants require a bachelor degree or above in hotel management.

Work experience: Generally requires more than 2 years of front office management work experience, and well-known hotels / restaurants require more than 5 years of related work experience.

The annual salary of the front desk manager ranges from 20,000 to 80,000. The regional differences are relatively large, and the differences between different enterprises are also large. But in general, with the further opening up and development of China's service industry, the income of front desk managers will also rise.

If it is foreign-related. The requirements for spoken English are relatively high. The development path of the front desk manager is generally the front desk foreman-front desk manager-customer service manager-general manager.