What Is a Technical Support Engineer?

Technical support engineers are mainly engaged in pre-sale or after-sale technical maintenance, application training, upgrade management, complaint resolution in the software or hardware direction, improve customer satisfaction, and expand the user community's good reputation for their own brands.

Technical Support Engineer

For the technical support engineer's understanding, I think it includes not only after-sales but also pre-sales technical support. Some additional additions: b. Trained in project management, marketing and product knowledge. c. Because it is a professional response to a certain aspect of product or service support, we believe that support staff should continue to accumulate experience in practice and form a stylized customer problem solution. d.1) communication,

More and more products require an after-sales technical support, such as software and hardware in the IT industry, televisions in the home appliance industry, refrigerators, and some special high-tech fields. It can be said that whether there is a good technical support team has become the key to the competitiveness of today's social products.

Although the position of technical support in marketing is undeniable, it is certain that there are still many companies, especially small and medium-sized enterprises that focus on the sales market, and do not pay attention to the stability and construction of the technical support staff before and after sales. Therefore, the salary paid is relatively low, and staff turnover is frequent. Often become the source of internal transfers to other positions.

Technical support is annoying, and it cannot be done without enough patience and self-sacrifice. As the technical support of the POS machine industry, I deeply feel that the customers are different, and the efforts made in supporting them are also different. If the service launched by the company is 24 * 7, and the small company has insufficient manpower, then the workload and the degree of interference in normal life are extraordinary! So many people suffer from depression and neurasthenia.

Although they are all small white-collar workers compared with R & D personnel, in fact, compared with the continuous improvement of R & D level, technical support personnel tend to stay in place (become a coordinator between customers and R & D)!

Choosing to engage in the industry of technical support engineers has been a direction of great social demand and promising development in recent years. From the universal application of network system integration to the introduction of national policies such as home appliances to the countryside, it has provided a broad market for technical support. Space, industry development promotes the demand for talents, and professional technical support engineers are the valuable human resource wealth of enterprises today.