What Are the Eight Principles?
As global competition continues to intensify, quality management has become the focus of management for all organizations. What kind of organizational culture should an organization have in order to provide customers with high-quality products? ISO / TC176 / SC2 / WG15 combined with the needs of the 2000 edition of the ISO9000 standard, and formulated eight principles of quality management through extensive customer surveys. In order to achieve a high degree of consistency in the definition of quality management principles, a new document ISO / TC176 / SC2 / WG15 / N130 "Quality Management Principles" containing only eight principles of quality management was prepared. At the Copenhagen conference held from September 27 to 29, 1997, 36 voting countries voted in favor of the document with 32 votes in favor of 4 and issued it in document ISO / TC176 / SC2 / N376.
Eight Principles of Quality Management
- As global competition continues to intensify, quality management has become the focus of management for all organizations. What kind of organizational culture should an organization have in order to provide customers with high-quality products? ISO / TC176 / SC2 / WG15 combination
- Based on the eight principles of quality management, the most basic / common general rules expressed in highly generalized language based on management practice experience can guide an organization to improve its overall performance by focusing on the needs and expectations of customers and other interested parties in the long run Purpose of performance. It is an important part of the quality culture.
- 1. Guide ISO / TC176 to compile the 2000 version of ISO9000 family standards and related documents;
- 2. Guide the organization's managers to establish, implement and improve the organization's QMS;
- 3. Instruct the vast number of auditors, consultants and quality workers at the front line of the enterprise to learn, understand and master the 2000 version of the ISO9000 standard.
- The eight principles of quality management are the overall principles of an organization's quality management. These principles need to be reflected through specific activities. Its application can be divided into two levels of quality assurance and quality management.
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- Principle 1 is customer-centric and consistent with identified customer requirements. Understand customers' existing and potential needs and expectations. Measure customer satisfaction as a guideline for action.
- Principle 2 Leadership establishes policies and verifiable goals, develops policies, provides resources, and establishes a quality-centric business environment. Clarify the organization's prospects, point out the direction, and share value. Set challenging goals and achieve them. Train, assist and empower employees.
- Principle 3 All employees participate in the division of skill levels, training and qualification of employees. Clear authority and responsibility. Leveraging the knowledge and experience of employees, training enables them to participate in decision-making and process improvement, so that employees are responsible for achieving the goals of the organization.
- Principle 4 The process approach establishes, controls and maintains documented processes. Clearly identify customers and customers outside / inside the process
- Eight Principles of Quality Management
- Author: Tao Weisheng
- Eight Principles of Quality Management
- Publication date: December 5, 2007
- Lecturer profile: Tao Weisheng graduated from Huainan University of Mining and Technology with a major in mechanical manufacturing technology and equipment. He has obtained ISO 9001/14001 National Registered Auditor, American RAB Registered QS9000, and TS16949 Director Auditor. He was an IE Engineer at Kunshan Goodbaby Group , Anhui Bengbu Huaguang Glass Group Plastic Steel Profile Co., Ltd. Deputy Production Manager and other positions, Mr. Tao is good at MSA, sampling inspection and planning, APQP + CP, PPAP, QC seven methods, FMEA, SPC statistical technology, new QC seven Techniques, QCC, DOE, corporate rationalization planning training, understand the specific requirements of quality management of major automobile plants (Shanghai GM, Shanghai Volkswagen, FAW-Volkswagen, Shenlong Fukang, Guangzhou Honda, Ford, etc.), the total number of trainees exceeds 10,000, the training style It is known for its lively, interactive, inspiring, experiencing, and seminar methods; the satisfaction rate of the students in the course is over 83%, and the students are located in major provinces and cities across the country.
- What is the quality management concept that managers, especially top managers, should have? This textbook starts from the most basic quality management methods and management principles. It explains the quality management principles of the International Standards Organization. It uses plain, easy-to-understand language to describe the content of quality management principles and practical application descriptions to improve managers. And the quality concept and awareness of all employees. Lecture 1: Eight principles of quality management (1) (1) Three important aspects of promoting and implementing quality management principles (2) One of the eight principles of quality management: continuous improvement (3) Two of the eight principles of quality management: Focusing on customers Lecture 2: The eight principles of quality management (two) (a) the eight principles of quality management: the third part: mutually beneficial relationships with suppliers (two) the eight principles of quality management: the fourth role: leadership Five of the Eight Principles of Quality Management: Participation Part III: Eight Principles of Quality Management (3) (1) Six Principles of Quality Management 6: Process Method (2) Process Identification Process (3) Process Method Relevance between processes (4) Control and management of process methods Lecture 4: Eight Principles of Quality Management (4) (1) Eight Principles of Quality Management 7: Systematic Method of Management (2) Eight Principles of Quality Management No. 8: The fact-based decision-making method (3) The importance of the eight principles of quality management