How Do I Improve My Corporate Etiquette?

Corporate etiquette refers to the sum of corporate employees' ideas about corporate etiquette and their behaviors. It is also a fixed mode of daily routines, such as the way of handling public relations, information communication relationships, rituals and rituals. . It represents the values and ethical requirements of the company, shapes the corporate image, enables employees to be nurtured in the atmosphere of etiquette culture, consciously adjusts individual behavior, and enhances the group awareness of dedication to corporate goals.

Business etiquette

Corporate etiquette refers to the sum of corporate employees' ideas about corporate etiquette and their behaviors, and it is also a fixed type of routine.

Business etiquette is the spirit of an enterprise. It includes the company's hospitality etiquette, business style, staff style, environmental layout style, and internal information communication methods. Corporate etiquette often forms traditions and customs, reflecting the corporate

Generally speaking, corporate etiquette is rooted in the national culture, and at the same time has been deeply imprinted by the regional culture, industry culture, and especially the culture of the company. As a result, corporate etiquette is always swaying, showing a variety of styles. However, in my opinion, the types of corporate etiquette can still be grouped into four categories:

The general propositions of ancient Chinese Confucianism and Legalists on governing society are "morality" and "law". Compared with foreign countries, we have one more "li" in China. "De" focuses on self-discipline. "Fa" emphasizes other laws, while "li" focuses on norms. The explicit form of etiquette is etiquette. in

The various etiquette activities of the enterprise are the specific explicit forms of corporate culture. Therefore, the organizers of corporate etiquette should carefully organize and carefully plan the scenes of these rituals and the themes that run through them, and create a good ritual atmosphere, so that employees will be fully benefited from them. Infection and education. In fact, the formation and promotion of corporate etiquette is a long-term process, and it is by no means a one-day effort. To shape corporate etiquette, we must focus on practice and on how to develop.

First, "stand high" . That is, you must stand in favor of

Etiquette work is an essential part of the overall work of an enterprise, and it is an important aspect of the construction of modern corporate culture. Doing good business etiquette work will not only benefit the development of the company itself, but also have a positive impact on the construction of the spiritual civilization of the society.

Business etiquette background

In the real world, the etiquette standard of enterprises and institutions is taken as the background, and the etiquette standard service of employees is the starting point, and the importance of corporate etiquette training to promote the service for social and economic construction and the practical significance of building a harmonious society are explained. From the perspective of modern management, try to raise the professional image represented by the staff etiquette standard to the strategic height of corporate expansion market, public relations, foreign relations, business activities, workplace management, information communication, etc., to fully understand corporate etiquette training and The construction of etiquette culture is of great significance to shaping the corporate social image and the foundation of the founding of the enterprise, thereby further improving the economic and social benefits of the enterprise. Ms. Lu Jia, project leader of the Etiquette Trainer of the China Vocational Association of the Ministry of Human Resources and Social Security, put forward a forward-looking view: Enterprise etiquette training has become or will become the compulsory course content for enterprises to participate in market competition, build core strengths, and standardize the enterprise An important indicator of management.

Business etiquette course

I. Corporate etiquette training

1. Corporate etiquette trainer's overall podium style prototype encourages expression.

2. Enterprise etiquette trainers' classroom lecture behavior prototypes encourage expression.

3. "Trainer Toolbox" in the etiquette class:

Explanation, display, interactive stimulation, demonstration taboos, icebreaking in the classroom, student motivation, character division,

Analysis of etiquette common sense stories and professional habits.

4. Behavior training methods (originally from Beijing etiquette training regulations);

5. Behavior training courses (originally training courses from Beijing Etiquette College).

Basic theories of social psychology and behavioral psychology

1. Ownership of individual private space;

2. Social conflict and etiquette culture reconciliation;

3. Service behavior and interpersonal attacks;

4. Service awareness and awareness;

5, altruistic behavior and customer service norms;

6. Behaviors and attitudes in a business environment;

7. Correctly analyze the group influence of professional etiquette behavior.

Third, corporate etiquette management staff instrument image modeling learning methods

1. The color, style, and fabric of the trainer's instrument image and metal primary color processing;

2. Hair style and overall makeup feeling in the trainer's instrument image;

3. The trainer's instrumental image learning "stage analysis method";

4. Overall appreciation of "Global Luxury Brand Identity and Culture";

5. Attracting methods of trainers in instrument etiquette classroom to mobilize students;

6. Hands-on ability training with clothes;

7. Eleven details that affect the employee's personal appearance;

8. Eleven details that affect the image of etiquette trainers in the classroom.

Fourth, corporate etiquette training faculty members talk about vomiting

1. Comprehensive "ceremonial trainer" to improve language expression courses;

2. Speech Sense and Speech Speed (Metronomic positioning speed training);

3. Carefully select the topics that should be selected for the "Etiquette Trainer" classroom identity

4. Projects, situational conversations, impromptu speeches, role positioning, and self-challenge projects;

5. Vocalization and normal Mandarin start; (Piano training song vocalization method);

6. Speak the classroom language you should speak;

7. Interactive skills that inspire students to speak.

V. Normative norms for corporate etiquette training faculty

1. The success of expression is due to the correct attitude;

2. "Argument" is the root of all classroom thinking;

3. "Determined" determines the effect of successful training;

4. Make a little progress every day;

5. I am what I think I am;

6, God help self-help;

7. Happy faith.

Six, the eight levers of " win-win leadership" etiquette trainer teaching

1. Efficiency Leverage-Six-point Priority Course Preparation System

2. Plan LeverageIntegrate the Multi-Fork Tree for Employee Training

3. Method Leverage-Follow the golden rule of etiquette in your head

4. Diagnostic Leverage-The method of enterprise consultation is like the "road building principle"

5. Institutional leverage-an excellent button for grasping action

6. Coach Leverage-Talking about "Monkey" Management in Corporate Image Behavior Education

7.Communication leverage-Tai Chi in empathy, empathy, transformation, in-depth, communication

8.Crisis leverage-risk reversal in crisis PR

Seven, corporate etiquette training faculty behavior training methods

1. Analysis of the teaching method of standing posture and the analysis of "standing teaching";

2. Seated teaching essentials and wrong "seat teaching" analysis;

3. Essentials of gesture teaching and analysis of "gesture teaching" errors;

4. Analysis of saluting teaching essentials and errors in saluting teaching;

5. Analysis of walking teaching essentials and wrong "walking teaching";

6, delivery teaching essentials and wrong "delivery teaching" analysis;

7. Essentials of handshake teaching and analysis of wrong "handshake teaching";

8. Introduce teaching essentials and wrong "introduction to teaching" analysis;

9. Way-finding teaching methods and wrong "way-teaching" analysis.

Coordination management of corporate etiquette trainers

1. Physical control is a sign of individual maturity;

2. Cultivation of control ability is the key to truly "self-discipline behavior";

3. Etiquette trainer's self-physical control and coordination requirements;

4. Teaching is not as good as teaching;

5. The flexibility and coordination of the limbs;

6. Theoretical mastery of all joints, muscles, bones and organs of the body (anatomy and nutrition);

7. Understanding of the physiological changes of students of different ages;

8. Apply "behavioral teaching" methods for different industries and different age groups.

Nine, case analysis of etiquette training courses in various industries- your etiquette and my personality · emergencies in etiquette classroom

1. Training and analysis of employees' business expressions;

2. Motivation for behavior training;

3. The trainer solves the problem of classroom slackness for individual personnel;

4. Class cold treatment;

5. Solutions to mobile phone problems;

6. Master the question time in class;

7. Classroom question time Mastery of cold field problem solving methods;

8. Analysis of common employee normative problems in enterprises.

Ten, writing etiquette and etiquette training courseware

1. Traditional morals and etiquette culture;

2. Title and etiquette;

3. Business communication and professional ethics;

4. Etiquette in text messages and network communication;

5. Standard format of etiquette training courseware;

6. Reasonable writing and application of PPT

7. Common formats of business documents;

8. Develop special training courseware steps for enterprises.

Eleven, analysis of etiquette training market analysis- analysis of the status quo of the etiquette training category

1. Analysis of etiquette training market and analysis of data collected by different research methods;

2. Analyze the key etiquette training audiences;

3. Analyze the establishment steps and guarantee operation methods of etiquette training company;

4. Handling of reasonable teacher-cooperation relations;

5. Maintenance and marketing of customer channels;

6. Fighting for secondary training;

Twelve, corporate image building and team communication

1. The team of internal trainers is the only way for the course;

2. Able to cooperate successfully with others;

3. Flying like a flock of geese;

4. Be welcomed and trusted by others;

5, feel the glory and responsibility of being in the team;

6. Let the team curriculum and culture rejuvenate from the perspective of etiquette culture.

Thirteen, flower arrangement art training course

1. When flowers are used as gifts;

2. When flowers are used as languages;

3. When flowers are used as furnishings;

4. Flowers of various countries;

5. Flowers for business.

Fourteen, etiquette trainer blackboard writing

1. Standardization of soft pen calligraphythe transformation of Chinese character form and human (behavioral) form in etiquette

2. Mastery of hard pen calligraphy norms-mastery of the etiquette teaching blackboard

3, blackboard writing and plane calligraphy-calligraphy aesthetics inspired the etiquette teaching

4.Correct characters and moral character

Fifteen, nine tools for leaders

1.Happy Fund

2. Trainer Impact Gold Form

3.Influence efficiency manual

4.Influence dream board

5,531 schedule;

6. Summary of teaching materials for teachers and students: "Character of Enterprise Etiquette Trainer"

7.EAP--Human Resource Management Platform

Summary of digestion and absorption

1. What are the most important concepts and methods I learned in this course?

2. What will I change immediately after this course?

3. Replan the standard courses of corporate training;

4. Self-training tracking plan;

5. Tracking plan after team training;

6. Deepen management plan after training;

7. Sharing platform for students.

17. Lecture and thesis defense issue graduation certificate

1. Duration of trial lecture: 15-30 minutes / person.

2. The 4000-word dissertation will be delivered (candidates must be selected).

3. Pleadings: Questions and arguments related to core courses.

4. Qualified personnel will issue certificates separately, and the double division certification personnel will follow the registration arrangements.