What factors affect the customer's satisfaction?
Telecom is short for telecommunications; The term describes any technology that allows people to communicate over long distances. Some common examples of telecommunications devices are phones, TVs and radios. Among the factors that affect the customer's satisfaction are the level of services, rates, availability of bonus functions and customer service. Like many technological industries, the telecommunications industry is developing rapidly, so many consumers appreciate telecommunications service providers that allow them to use new, top features and accept upgrades at reasonable prices. For example, a professional in the telecommunications industry can offer customers the opportunity to participate in customer satisfaction surveys after completing telephone sessions with representatives. The results of these surveys can help managerial experts discourage which products and services are the most successful. Customer satisfaction can also be measured by observing customer purchase formulas. IfFor example, a large number of customers will cancel a mobile phone plan after a year, experts can study this plan to find out why clients are obviously not satisfied.
In terms of telecommunications customer satisfaction, the level of service is an important factor. A mobile phone user who finds that he or she can only gain 70 percent of the time is likely to be dissatisfied with his service. In fact, individuals who buy new telecommunications facilities often make the question of service levels one of their first concerns.
As in any industry, rates and prices often help to determine customer satisfaction. Consumers want to pay the lowest rates for the best possible service. In general, however, it is assumed that cheaper rates result in lower quality standards. As a result, many consumers prefer the use of services that charge accounts that are considered average and ktEré has a positive reputation. Rates and prices are usually considered average if they are similar to what other main manufacturers or retailers offer.
Customer service can hardly affect telecommunications customer satisfaction. No matter how reliable the individual's telecommunications service is, he will probably find at once to communicate with representatives of services or questions. When consumers are anxious or irritated because their telecommunications devices do not work properly, they generally want to communicate with representatives who understand why they are uncomfortable and who assure them that problems can be solved. Customers usually appreciate clear, brief answers.