How Do I Become a Customer Service Manager?

Becoming a Professional ManagerThe Caizhi Human Resources Reader is edited by Hu Hongjun and published by Shanghai Jiaotong University Press. Every employee is required to read this book. "Becoming a Professional Manager" is unique in that it is not only about managers talking about managers, but from different perspectives of companies, headhunters, consulting companies, etc., and evaluates, selects, develops, and possible failures of managers All these are systematically displayed in front of you, these will be "treasure hunts" for people who are interested in developing themselves into professional managers.

Become a professional manager

ISBN: 731303718x

Published: 2004-3 first edition

Printing time: 2004-3 first printing

Folio: 16

Price (yuan): 29.8

Douban Reading ^[1]

This time we will focus on the theme of "how to become a professional manager". Our perspective is that behind the empirical description of the quality of professional managers, what is the basis for formulating these latitudes? Is there a difference in importance between qualities? Will these latitudes change at different times, in different countries, in different enterprises, and in different sectors? Knowing it and knowing why, only by solving the problems of "how to become a professional manager" and "why do you want to become a professional manager" at the same time, as a professional manager, your growth is truly effective. If you have been able to figure out a clue "how to become a professional manager" and "why do you want to become a professional manager" after reading this book "Caizhi", it will be our greatest joy.

A wealth of wisdom

Two focus

Three characters

Four interactions

Five strategies

Six theories

Seven Practices

Eight special features

nine

Professional managers have their own professional requirements. In addition to having basic professional capabilities, they must also "three withstand".

The first is to withstand frustration, that is, to make decisions and do more work, listen to the opinions of all parties, do not clap their heads, do not play the leadership will, and make decisions that can withstand scrutiny. Sometimes, in order to make a right thing or get employees and managers to develop a good working habit, it is better to spend half a year or even longer to persist, toss, and be patient.

Second, we must stand up to the inspection, that is, we must be clear and honest in our finances, never try to benefit ourselves, do not take advantage of the company, and take the initiative to hand over the appointment and removal of financial staff to the chairman.

Third, it is necessary to withstand misunderstandings. In the course of handling operational affairs, it will inevitably lead to misunderstandings and even misunderstandings by the relevant parties, including the chairman himself. Professional managers must be able to withstand temperament, communicate and coordinate without giving up, not because of fear of misunderstanding. And the spirit of the principle of abandonment can not be discarded because of misunderstanding.

First, the ability to analyze; second, the ability to balance and coordinate; third, the ability to express. The ability to express is very important. A good professional manager should not be a mental worker, nor a manual worker, but a manual worker. During the meeting, you should find out problems in time and point them out so that subordinates can understand. Communication with colleagues requires expression of language to establish a kind of prestige.

As a professional manager, it is faster to adapt to the corporate culture than the average person. When you change companies, your loyal and passion for the company cannot change. This is a professional responsibility, not a special feeling. I am very clear about my strengths and the requirements of my company. No matter which industry or department I go to, some basic theories will not change. I hope to continue to improve and improve, to be a professional manager of the highest state.

In the fiercely competitive society in the future, the quality requirements for professional managers are getting higher and higher. The professional manager of the future is neither a purely technical expert nor an expert in the art of leadership. Not only must they be competent for the old and effective management tasks, but they must also effectively lead their teams to work together to achieve the set goals, while always ready to meet new challenges. The ten key qualities that future professional managers should possess are:

Become a Professional Manager Field Command

More and more practice shows that companies need leaders who can control the situation-people who can calm down the entire conference room with armored tanks in low tones, and can achieve their goals no matter how difficult or obstacles they have. Doing business is like fighting, and as a professional manager, it is best to be a field conductor.

Be open-minded as a professional manager

Do not care about personal gains and losses, understand the shortcomings of people, make up for the mistakes. Good at listening to different opinions and brainstorming. Make good use of a management style that is inclusive and caring for employees. The collective achievement is more important than the individual's honor and status.

Become a professional manager

Tomorrow's companies need team builders and disseminators of beliefs, that is, people who can establish good relationships with employees and instill the concept of corporate loyalty into employees.

Become a professional manager

People who can use their own words or their own performance to continuously increase the appeal and cohesion among the leadership and employees. In such organizational decisions, trust is not built on the authority brought by status, but on everyone's contagious power to influence everyone and strengthen people's beliefs.

Becoming a Professional Manager "Dream Big"

Be able to put forward new ideas, constructive opinions or suggestions on the many issues raised by members of the leadership team, grasp the direction of progress, and continuously cultivate themselves to lead everyone beyond reality and think farther.

Become a compassionate professional manager

In organizational work, we cannot rely on administrative orders to force people's will, but we must strive to understand others and learn to respect the feelings of others. Choose a way that people generally accept and recognize, and let a broad heart of love win everyone's support.

Become a professional manager

Technology and globalization require people to have new skills, new capabilities and new ways of doing things at work to cope with the ever-changing market. This requires professional managers to be innovative and strategically predictive.

Become a professional manager for healing

For a professional manager, when the company undergoes economic changes and major changes, it is amazing to be able to heal his own company in a timely manner like a mature surgical surgeon.

Become a professional manager to train employees

Efforts to cultivate the growth of employees, not only make employees feel the importance of their bosses, but more importantly, the company's intrinsic value is virtually improved, and the values of individual and collective prosperity and prosperity are realized.

Become a professional manager and build a network

Only by establishing a public relations marketing network of "uplink, cross-link, and down-radiation", and communication and coordination of all sectors of society, can we continue to expand the space for survival and development of enterprises.