What Does a House Attendant Do?

The room attendant mainly refers to the service personnel who provide cleaning for the guest rooms of the hotel or the hotel and provide living assistance for the residents. Its main tasks include: cleaning and checking guest rooms, replenishing supplies, providing services to guests, using and maintaining cleaning supplies, checking guests' leftovers and valuables in the guest rooms, and ensuring the safety of the work area. ^[1]

Room Attendant

There are three levels in this profession:

Indoor, room temperature.

Good

Graduated from junior high school.

Training duration

Full-time vocational school education is determined according to its training goals and teaching plan. Duration of promotion training: no less than 70 standard class hours at the junior level; no less than 80 standard class hours at the intermediate level; no less than 100 standard class hours at the advanced level.

Training teacher

Teachers training junior room attendants should have an intermediate level in the profession

Suitable

A person who is or is preparing to work as a room attendant.

Application conditions

Elementary (one with one of the following conditions)

(1) After the primary formal training of this occupation has reached the required standard hours, and obtained a certificate of completion (completion)

(2) Work in this profession for more than 2 years.

Intermediate (one of the following conditions)

(1) After obtaining the junior vocational qualification certificate for this occupation, he has been engaged in this occupation for more than 2 years, and has reached the required standard number of hours after the vocational mid-level formal training, and obtained the completion certificate.

(2) After obtaining the junior vocational qualification certificate for this occupation, he has been engaged in this occupation continuously for more than 3 years.

(3) Continuously engaged in this occupation for more than 5 years.

(4) Obtaining a vocational (professional) graduation certificate from a secondary or higher vocational school with intermediate-skills as the training target and verified by the labor security administrative department.

Advanced (one with one of the following conditions)

(1) After obtaining the intermediate vocational qualification certificate of this occupation, he has been engaged in this occupation continuously for more than 2 years, and has reached the required standard number of hours after the advanced formal training of this occupation, and obtained the completion certificate.

(2) After obtaining the intermediate vocational qualification certificate for this occupation, he has been engaged in this occupation continuously for more than 3 years.

(3) Acquisition

Housekeeping Professional Ethics

Basic knowledge of professional ethics

(1) Warm and friendly, guests first.

(2) Sincere and fair, reputation first.

(3) Civilization and courtesy, quality service.

(4) Treat customers as equals.

(5) Solidarity and cooperation, taking care of the overall situation.

(6) Compliance with laws and regulations, honesty and fairness.

(7) Study business and improve skills.

Room attendant basics

Metrological knowledge

(1) Knowledge of legal units of measurement and their conversion.

(2) Knowledge of the use of valuation units for industry.

(3) Cleaning chemicals

1) Percentage preparation.

2) Prepare by serving ratio.

Knowledge of cleaning equipment

(1) Knowledge of the use of general cleaning appliances.

(2) Knowledge of the use of cleaning equipment.

l) Vacuum cleaner.

2) Carpet washing machine.

3) Water suction machine.

4) Scrubber.

5) High pressure water jet.

6) Waxing machine.

(3) The types and knowledge of common cleaning agents.

1) Acid cleaner.

2) Neutral cleaner.

3) Alkaline cleaner.

4) Polishing agent.

5) Solvent.

2.2.3 Room knowledge

(1) Room types.

1) Single room.

2) Double bed room.

3) Double room.

4) Triple room.

5) Suite.

6) Special rooms.

(2) Bed types.

1) Basic types.

2) Special types.

(3) Knowledge of equipment use and maintenance in functional space.

l) Sleeping space equipment.

2) Toilet space equipment.

3) Living space equipment.

4) Writing and dressing space equipment.

5) Storage space equipment.

(4) Knowledge of guest room supplies.

1) Room supplies.

2) Bathroom supplies.

(5) Ground types.

1) Hard floors.

2) Carpet.

3) Rubber floor (resin floor).

4) Other ground.

(6) Knowledge of wall materials.

1) Granite and marble.

2) Wallpaper.

3) Soft wall surface.

4) Wooden wall surface.

5) Paint the wall.

Relevant laws and regulations

(1) Relevant knowledge of labor law.

(2) Relevant knowledge of consumer rights protection law.

(3) Relevant knowledge of the regulations on public security management penalties.

(4) Relevant knowledge on public security management measures in the hotel industry.

(5) Relevant knowledge on the temporary measures for tourism safety management.

(6) Relevant knowledge of the code for tourism foreigners.

(7) Knowledge of fire regulations.

(8) Local regulations on hotel safety.