What Does a Toll Collector Do?

The definition of toll collectors is broad and narrow. In a broad sense, people who work part-time or full-time in chargeable work in all walks of life can be called toll collectors, including those who are responsible for collecting or collecting money for a project. For example, the sales clerk who collects phone bills in the China Mobile Business Hall, the staff who collects parking fees in the parking lot, the street cleaners who collect cleaning fees for street stores, the staff responsible for collecting money in the playground, and the jewelry store are responsible for jewelry sales and settlement. Clerk or owner of the company, the person in the enterprise who is responsible for collecting party fees from party members, and the colleagues in the unit who are responsible for collecting meal fees from all the members of the party when the AA dinner is made.

Toll collector

In a narrow sense, it refers to staff members who are full-time engaged in collecting fees or collecting fees for collection of fees, such as government enterprises, institutions, organizations, enterprises, and various organizations or economic organizations. They have full-time job duties. The tolling entity it represents can be a for-profit organization, such as a shopping mall or a highway toll booth; it can also be a non-profit organization, such as the Red Cross. Charging objects can be consumer, such as shoppers, or non-consumer, such as donors to the Red Cross. For the title of toll collector, there are

Master strong charge business skills

To master

The first "attentive"

We have learned the word "careful" since elementary school, but it is not easy to really work hard to do it well. The charging process is very simple, but if the toll collector is a little careless, not careful or careful, it may cause input errors, which may lengthen the charging time, and in the long term, may cause long, short payments, or even receive fake currency, which affects Your own work performance. Therefore, to do a good job of charging, the minimum requirement for yourself is to be careful, not to bring the emotions in life to work, adjust yourself at any time, and maintain a positive mental state at all times.

"Second" sincerity

Charged work is service work, and service is the top priority. Therefore, each toll collector must establish the working philosophy of "serving the driver wholeheartedly", do a good job of smile service, grievance service, body language, and melt with sincere service

With the continuous development of the economy and society, the mileage of expressways open to traffic in our province is also increasing rapidly. At the same time, the social service requirements of expressway operation and management units are also increasing. As an emerging service industry, expressway tolls require higher and updated requirements for the professional quality of toll collectors as the demand for social services continues to increase. How many people have really followed them: Toll stations, mostly located in secluded mountain areas, are often described as "border customs" battlefields without smoke;

Because of the long working hours of the resident station and the lack of contact with the outside world, the toll collectors often become marginalized groups due to social interaction; due to the special nature of the work: semi-military management, "aggrieved" services, three shifts ... let the toll collectors Under pressure from all sides.

However, every time we see a smile that looks like a spring breeze, these smiles from the bottom of our hearts make us feel sunny. They are indeed a beautiful scenery on the highway. Let's get closer to these lovely toll collectors and see how they work and live all day.

Yang Hui, who was in her early twenties, is a toll collector from the toll gate of the Shaohuai Expressway. Like all young people, she also likes traveling, singing, shopping, and has a lively and cheerful personality. In this small mountain toll station, Yang Hui has a big dream. She always said that as long as we can dream, we can achieve it! After more than 2 years of working, the sweet smile service has become the signature of Yang Hui's work. Past friends in Sicheng always impressed her and praised her. ^[1]