What Is Customer Support?

Customer Service & Support (CSS) is an important part of customer relationship management. It is achieved through call centers and the Internet. This makes it easy to generate customer vertical and horizontal sales. Customer service and support provides customers with functions such as product quality, business discussions, field services, order tracking, customer care, service requests, service contracts, maintenance scheduling, and dispute resolution.

Customer service and support

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Customer Service & Support (CSS) is an important part of customer relationship management. It is achieved through call centers and the Internet. This makes it easy to generate customer vertical and horizontal sales. Customer service and support provides customers with functions such as product quality, business discussions, field services, order tracking, customer care, service requests, service contracts, maintenance scheduling, and dispute resolution.
Customer service and support features generally include the following:
(1) Installation product tracking (2) Service contract management
(3) Helpline management (4) Returns and maintenance management
(5) Complaint management and knowledge base (6) Customer care
(7) Calendar schedule

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