What Does a Storekeeper Do?

The shop owner network is a terminal that goes out of the e-commerce platform and serves on the Internet. It provides a brand space for various e-shop owners, and at the same time provides a broad interactive space for customers to discuss the use of goods and the fun of sharing products. The owner's website customizes various activities for small and medium-sized shopkeepers of e-commerce, so that the owner and the consumer are not only a transaction relationship, but also a sharing relationship for the product. While analyzing the product, it also resolves the use doubts of other customers. Serving customers also causes other customers to trust you, and gives your store a strong push. Formed a standardized service process, reducing the average response time for each customer. Long-term service increases reliability and credibility, eliminating the need to labor every day to brush.

Shop owner network

The shop owner's network is a jump out of the e-commerce platform at

1. Most shopping guide websites, in order to achieve profit, recommend our more expensive babies, and the difference found basically will be harmonious.

It is full of all kinds of celebrities ~ all kinds of precious baby. The website took a commission, but no longer offered cashback, but swallowed it. Is the harmonious network environment really gone?

2. Apart from being eliminated, small and medium sellers have no other way out. No matter what you do, you will find a bunch of people doing the same. The same website template, the same picture, the same purchase channel, you have no way to stand out. "

3. According to small sellers, although the name of a store on Taobao is free, the cost of opening a store is actually increasing. Today, "Taobao Wangpu" with 50 yuan rent has become a necessity. Because if the user opens a shop for free, the interface used is very simple and the pictures are very small and crowded. Usually buyers do not like to see such pages. In order to enhance the image of the store, it is necessary to pay 50 yuan to Taobao to promote it to Taobao Wangpu. The picture is large and beautiful.

4. If you want a template, you need to spend more. Taobao can always change its mind to come up with many names to sell money, so this free platform is gradually becoming a toll field.

5. As Taobao launched the mall, various resources were tilted towards the mall, which gradually cut off the final confidence of small sellers, making them increasingly unprofitable. In the end, Taobao has become a dream for most entrepreneurs. The first two years may be okay, but these two years are gone.

There are too many online stores and too few entrances. In recent years, business has become increasingly difficult because a large number of crowded online stores have launched homogeneous competition, but they can only rely on limited access to promote themselves. If this problem is not resolved, small and medium-sized stores in Taobao will face the biggest bottleneck in development.

The so-called entrance is where the user knows this online store and is taken to this online store. Most users will not actively visit according to the URL, but will be taken to the online store through other channels. Here, the entrance must be all over the Internet, not just on the Taobao platform.

If a small online shop wants to be found by itself, there are two main ways: one is through the search engine, the largest in China is Baidu; the other is through the website and client that users often visit, the biggest is

The end of a good after-sales service is often the beginning of the next sale of goods.

Pre-sale, sale, and sale constitute the three elements of Taobao's entire transaction. Before the sale, the buyer consults after reading the picture information and text description, and the seller makes a more detailed explanation of the buyer's problem. The sale is the process between ordering and shipping, and some disputes and frictions during this period. For example, a series of problems caused by the delay of the goods or the buyer changed the model of the goods for some reason. After-sale is the process of negotiation and settlement with the seller when the buyer receives the goods and there are problems in use.

Which of these three elements is most important? Before sale? On sale or after sale?

Most sellers in the survey will not hesitate to choose pre-sale. Although it is not Wang Po who sells melons to boast, she must pay special attention to the first impression of her products. For after-sales, most sellers ignore it. As everyone knows, after-sale is, in a sense, more important than pre-sale, and good after-sale is also the guarantee and prerequisite for the success of Taobao sellers. Although it is an online transaction, this transaction mode tends to pay more attention to after-sales service than the physical storefront in the past. After all, this kind of Taobao shop is for customers from all over the country. Once the after-sales service is done, it can have hundreds of millions of potential customers across the country.

Some people say that the biggest advantage of Taobao is the price, and the biggest disadvantage is after-sale. In fact, just as Cheng Ye Xiao He defeated Xiao He, if the short-term after-sales service is added, it can just become a direct factor for the success of Taobao. . Imagine if you combine Taobao's price advantage and Taobao's good after-sales service, it will be difficult even if you don't want to make a fortune. It can be seen that if Taobao's after-sales service is supplemented, it will form a pair of bird wings with the price advantage, allowing it to fly freely in the blue sky.

If done well, after-sales are advertising.

Good after-sales service can play the role of advertising, and truly achieve one pass ten, ten pass one hundred, Baili wine fragrant through the alley. It is worthy of being promoted and promoted in such a way that the trade is sold honestly. In the past, the exchange of price for total volume and sacrificing quality for sales was no longer suitable for the development of today's society. Because Taobao stores are increasing in large numbers every day, many of them are doing well, with high sales, and using the price advantage to fight the world, sooner or later will be eliminated. Taobao sellers must change their minds if they want a share of the increasingly competitive online marketing. Starting from the weakest link, we will truly achieve the best after-sales service. Only in this way can old customers bring new customers, and old customers can become regular customers, which brings a steady stream of wealth.