What Does a Travel Clerk Do?

Travel agency planning is a combination of planning and dispatching. It is a travel agency's full-time job as a tour group. Individual travelers will arrange hospitality plans, collect relevant information, and undertake tourism service procurement and related business scheduling related to hospitality. A job category. In terms of adjustment, cost leadership and quality control are the two cores of adjustment and adjustment.

Travel agency planning

1. Leading in costs --- mastering the cost of travel agencies; negotiating reception costs with hotels, restaurants, convoys and cooperative agencies that host the travel team. Therefore, a good planner must take into account both cost control and the effectiveness of the team's operation, that is, under the premise of ensuring that the team has a good operating effect, one must be prepared in different itineraries to control costs. The lowest line comes out. In the tourist season, it is very important for travel agencies to plan for very tight rooms, meals, etc. according to their own ability!

2. Quality control means carefully planning the team's itinerary and monitoring the entire itinerary of the tourism team. Because the tour guide is in a take-out group, the only way to communicate with the travel agency is through adjustment. The travel agency also tracks and understands the activities of the travel team through the adjustment. It also supervises the service of the guide, including the tourists' Emergencies represent travel agencies' flexibility. So, tune is behind the scenes of a manipulator.

In terms of quality control, small and medium travel agencies are in great need of high-level planners for overall control.

Five qualities

First, a sense of responsibility. A good plan will worry guides and travel agencies;

Second, work is planned. How many days in advance to apply for a visa for outbound travel, you must establish an early warning mechanism for yourself;

3. Master the negotiation skills of cooperative agencies and hotels;

4. Have risk and legal awareness, and have a thorough knowledge of tourism related regulations;

Fifth, market awareness. This point is currently lacking.

Despite the detailed division of labor in the head office, it is necessary to have a strong market awareness in formulating routes, developing new products, and purchasing. To the tourism market, each

First Workflow

Group adjustment process:

I. Accept the application: Sign the "Group Travel Contract", collect the full amount, submit it to the finance department to enter the account, fill in the payment record, and form a group.

2. Compiling (forecasting) plan: At the same time as consulting the destination host agency, prepare a group plan "Reception Notice"; issue a forecast to each host agency on the itinerary.

3. Compilation and settlement: 1. Prepare budget estimates, report them to financial review, and start operations after the general manager signs them; 2. With "Estimated Budget Sheets", "Group Contracts", "Confirmation" of the local agency, and formal plans-"Team Reception Notice "Fill in the" Loan Form ", signed by the department manager, submitted to the financial review, the general manager signed the loan.

4. Booking operations: Carefully implement and check the plan, and issue the "Team Booking Form" to the ticketing staff, indicating the group number, number of people, flight (trip), ticket time, ticket type, ticket amount, and signed by the handler . In case of change, inform the ticketing staff in time.

V. Written confirmation: Supervise the reception agency to confirm in writing in the shortest time (8-24 hours). Confirmation focuses on: machine (car, boat) tickets, house use, car use, settlement, etc.

6. Issue a formal plan: Issue a formal plan before departure. Requirements: Formal printing, stamped with a plan-specific seal, in duplicate (issued and retained). Urge receipt.

Seven, select guides: Guide tours explain the reception plan, determine the team reception focus and service direction;

8. Final confirmation: Check the plan with the other party 24 hours before departure and ask the other party for final confirmation. Ask the other party for the "Statement".

IX. Payment: Confirm that there is no objection to the quality of the team. After the review by the finance department, the general manager approves, (prepayment is allowed) to transfer the group funds to the local account.

X. Reimbursement: The team's trip ends and the account is cleared within one week. Fill in the "Account Statement", together with the "Estimated Budget Statement" in duplicate, the "Group Contract", the "Confirmation" of the local agency, the "Statement" of the local agency, and the original receipt of the "Team Reception Notice" and submit it to the company's financial department account;

XI. Posting: The department will timely record the relevant funds related to the agreement unit of the regiment in the "Details of Team Expenses" for verification. Twelve, archiving: arrange the group's original data, register and archive the team's information at the end of each month for future reference.

Ground Connection Regulation Workflow

I. Quotation:

Arrange the route according to the inquiry of the other party, and provide the corresponding price information (quotation) in the "Quote";

Second, plan to log in:

After receiving the written forecast plan of the group organization, the group information, number of people, nationality, arrival / departure (vehicle), time and other related information are registered in the team dynamic table of the month. In case of the other party's verbal forecast, it must request the other party to reissue the plan in writing, or affix the special seal of the other party's business to our confirmation letter and sign it by the handler, and return it as a confirmation;

3. Compile team dynamic table:

Prepare a reception plan, and register the number of people, accompanying guests, arrival / departure flights (cars), time, accommodation hotels, restaurants, visiting attractions, ground travel agencies, pick-up time and place, and other special requirements one by one in the "team dynamics table" in;

Fourth, plan to send:

Send the plan to all relevant units and implement them one by one.

1. Room use: According to the number of groups and requirements, send a "Booking Plan" to the agreed hotel or designated hotel by fax and ask the other party for written confirmation. If there are changes in the number of people, make a change in a timely manner, send it to the agreed hotel or the designated hotel by fax, and ask the other party to confirm in writing; if the hotel cannot be received, you should promptly notify the group agency and adjust to the hotel at the same level after consent .

2. Car use: Arrange the car use according to the number of people and requirements, and send a "Booking Plan" to the agreed fleet by fax and ask the other party for written confirmation. In case of change, make the Change in a timely manner, send it to the consortium by fax, and ask the other party to confirm in writing.

3. Meal: According to the number of groups and requirements, send a "booking plan" to the agreed restaurant by fax or telephone notification. In case of change, make a "change" in time, send it to the agreement restaurant by fax, and ask the other party to confirm in writing.

4. Local Receiving Agency: Send the "Receipt of Team Reception" to the local receiving agency by fax and ask the other party to confirm in writing. In case of change, make a "Change" in a timely manner, send it to the agreement receiver by fax, and ask the other party to confirm in writing.

5. Return transportation: Carefully implement and check the plan, and issue the "Ticket Booking Notice" to the ticket staff, indicating the group number, number of people, flight (trip), ticket time, ticket type, and ticket amount, and be signed by the handler. In case of change, inform the ticketing staff in time.

V. Plan Confirmation:

After the implementation is completed one by one (or at the same time), a "Confirmation Letter" for reception is prepared, stamped with a confirmation stamp, and sent to the organization by fax and confirmed to be received by the organization.

Preparation of budget estimates:

Prepare the team's "Estimated Budget Sheet". Indicate the current cost and use. Send it to the manager of the finance department for review, fill out the "Loan Form", and submit it to the department together with the "Estimated Form"

The manager reviews and signs the report, and reports it to the general manager for signature, and then obtains the loan from the Finance Department with the "Estimate Estimate Sheet", "Reception Plan", and "Loan Form".

Seventh, the plan is issued:

Preparation of "Reception Plan" and attachments. Signed by the investigator and stamped with the team planning seal. Notify the tour guide to collect the plan and attachments. Attachments include: a list form, a company's statement of stamp with the operation seal provided to the agreement unit, a "Companion Report" filled by the tour guide, a "Quality Feedback Form" filled by the tourist (full companion), cash required, etc. Tickets are counted in person and signed by the tour guide.

Preparation and settlement:

Fill out the company's "settlement statement" and stamp the company's financial seal after review. Fax the statement to the organization before the arrival of the team and collect it.

Nine, reimbursement:

At the end of the team's trip, the tour guide was notified to report to the department's planners in a timely manner with the "reception plan", "accompanying report", "quality feedback form", original bills, etc. The planners reviewed the Escort Report filled out by the tour guide in detail, used this as the basis to fill in the Group Expense Summary Statement and Final Account Statement, and after they were reviewed and signed by the department manager, they were submitted to the Finance Department and reviewed and signed by the Finance Department manager. , The general manager signed and reported to the finance department.

Second, reduce the query cost

It is necessary to arrange an itinerary for ticketing, car rental and other links. It is much more convenient to find this information online, because you can only get one information at a time by asking on the phone. On the Internet, you can check all the ticketing, Car rental information, and you can put your much-needed information on the Internet so that ticketing companies and car rental companies can contact you.

Third, reduce the cost of information feedback

In the past, when a team ended, the group agency would not feedback the small suggestions and opinions of tourists to the local agency, because it would increase the communication cost. Now you can send the tourist's suggestions directly to the local agency by fax to the online member. Can be ignored.