What Does "Will Call" Mean?

A telephone exchange is a special purpose subscriber exchange. It has a number of telephones sharing the outside line, which is suitable for institutions, groups, small and medium-sized enterprises, etc., and can also be used for residential and secretary telephones. The PBX does not need a full-time operator and maintenance staff, and each can know the working status of the entire system through the indicator lights. When an outside call comes in, it can be answered by any telephone and can be forwarded to the desired called party. When any phone wants to call an outside line, just press the corresponding key representing an idle outside line to dial the outside line.

Telephone exchange

Telephone switches are a special purpose

Telephone switches are a special purpose

Since the reform and opening up in 1978, when practical artificial telephone exchanges appeared, after more than 100 years of development, various types of telephone exchanges have been produced and used.

In terms of control methods, telephone exchanges are mainly divided into two categories :

Wiring logic control

Wired Logic Control (WLC, Wired Logic Control) It implements the logic control function of the switch through wiring. Usually this switch still uses electromechanical connectors to update the control part to

Smart function

Smart phone exchanges are very comprehensive and can be used to meet the needs of different customers. Smart phone switches, which have functions such as pop-up screens, IVR voice navigation, call recording, and PRI digital relay, do not have many common switches, and have won praise from many customers.

The telephone exchange system is a communication information transmission system inside and outside the company and inside and outside the company. Therefore, it is extremely important to have a relatively stable, secure, fast, and convenient telephone exchange system.

Incoming call screen

You only need to install the Netphone / PC console / CPM software on any PC computer that can connect to the company's LAN, and log in to an extension phone. When the extension phone rings, the computer immediately pops up the caller number and name. Unit information, unheard of, the prophet, pick up the phone with confidence, call the customer directly, give customers VIP distinguished service, improve service standards, and cultivate customer loyalty.

IVR voice navigation

Super long voice navigation. It breaks the limitation of the time limit of the previous voice navigation. The 2 minute voice navigation of Weipu Smart Switch can be divided into 16 levels and the time can be divided at will. When there is an incoming call from outside, personalized multi-level voice broadcast menu, publicize company information externally, accurately transfer department calls, provide 24/7 automated services, improve telephone office efficiency, and enhance corporate external image.

Built-in call recording

The call recording software is directly connected to the computer to avoid unnecessary processes.

PRI digital trunk

PRI provides users with the simplest and most economical way to transition from analog to digital communication. Wei spectrum TDMx-2000 series can reliably and effectively support ISDN PRI (30B + D) access. This access method can transmit 30 channels of voice and data on one line at the same time, and the cost performance of access is extremely high.

Automatic line detection

Compared with other switches, the Wi-Fi smart switch can automatically detect the outside line, without the need to set up the outside line, the operation is simple and convenient.

ACD Automatic Traffic Distribution

ACD automatic traffic distribution forms a queuing group according to the order of incoming calls from outside lines. Within the queuing group, the traffic is automatically allocated in accordance with the principle of operator idle / busy order allocation. ACD's automatic traffic distribution function reasonably arranges operator resources, automatically allocates customer calls, and intelligently allocates them to the most suitable operator for processing, making full use of system data, providing high-quality customer service, and improving work efficiency.

Extension Power Out

Power cut-through refers to the automatic conversion of certain extensions into straight lines under the condition that the switch is powered off. It can be applied to customers with frequent power outages and extremely high call requirements.

Call forwarding

Incoming call transfer function, can realize outside line to outside line, inside line to inside line, etc., and supports multi-party call function.