What Does a Corporate Services Director Do?

The customer service director is responsible for ensuring the quality of customer service to win a competitive advantage for the company. The value created by customer service is not inferior to the production and distribution links, so the role of customer service director is more important than ever. Because employees are the ones who directly contact customers, and only happy employees have satisfied customers, it is important to motivate and motivate employees. In addition to excellent management skills, the customer service director must also have outstanding empathy to coordinate the relationship between superiors and employees.

Customer Service Director

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1. Formulate and implement the company's customer service plans and standards to comprehensively improve the quality of customer service;

2. Maintain and expand customer relationships in designated areas;

3. Supervise and manage the customer service team and improve the level of consulting services;

4. Train and evaluate customer service personnel, improve the work ability and improve the quality of customer service personnel;

5. Good psychological quality and ability to respond to emergencies;

6, must have high-quality negotiation capabilities.

Education and training:

College degree or above in marketing or business management.

Experience:

At least 6 years working experience in customer service field; at least 3 years working experience in customer service manager. Have a solid customer service theory and marketing theoretical foundation.

The general annual salary ranges from 200,000 to 500,000 yuan.

As a new profession, customer service director has great employment prospects. All major well-known companies attach great importance to the management of customer service, and relevant professional talents are in short supply. Qualified customer service directors can develop in well-known companies, not just in the service industry. Customer service directors can be developed by after-sales service managers.