What is involved in the work of the secretary?

Secretary is a person who works in an office or other professional environment; He or she will fulfill mostly administrative duties such as filing, managing phones, organizing correspondence acting as a concealer and writer and various other tasks that specifically relate to a particular office. The secret of the secretary usually does not require a high level of education, although most employers will require the secretary to have at least secondary education, as a significant amount of secretary work will require basic for mild communication skills, mathematical skills and the ability to perform many tasks and qualifications at once. For example, a lower -level secretary can only be responsible for basic tasks such as answering telephone calls and routing these telephone calls to appropriate recipients, fulfilling basic duties in the area of ​​filing and interaction with customers or visitors to the office. However, the executive secretary may have a more active role in planning, planning, decisiveIt and organization in the office. In this case, the Secretary's work is carried out by an experienced secretary expert who can have more training or formal education.

In some cases, the work of the secretary may include the management of others in the office. The secretary is often responsible for ensuring the smooth and efficient daily operation of the office, which means that they will have to solve problems as soon as they arise, to manage complex tasks, interact with other employees and in some cases delegate obligations and obligations to others. Specific functions of a particular secretary may vary depending on the size of the office and the specific needs of this office. Some employers may also require the secretary to develop a specific knowledge of this industry or business business; This ensures that the secretary understands terminology and processes, allowing him to make a decisionBased on this information.

Interaction with customers or clients is often the main duty of the secretary. This can mean interview with clients and customers by phone, sending letters or e-mails, or even interacting with people face to face. The secretary must be representative, coherent, friendly and organized to perform these tasks and can also be obliged to direct clients and customers in the office. In most cases, the secretary is the first person to communicate with the client or customer when visiting the company, so the secretary must be ready to meet these people and quickly and efficiently provide them with relevant information.