What Does a Field Service Engineer Do?

After-sales technical engineer refers to the technical staff who serve customers after the product is sold. Like pre-sales personnel, after-sales technical engineers understand the technical performance and principles of products better, can answer professional questions of customers, eliminate customers 'doubts about purchasing company products, and enhance customers' confidence in the superior performance of company products. The difference is that after-sales technical engineers are more specific in their work, and they are facing customer-specific problems with product performance and applications. Therefore, after-sales technical engineers must have professional technical knowledge, and also have strong problem sensitivity and analysis capabilities. Therefore, after-sales technical engineers are typical "flying men" because they need to appear frequently at customer sites, which also requires them to have excellent ability to withstand stress.

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Carry out daily service work at the technical level of the company's products, including remote or on-site resolution of customer doubts and problems in product applications;

Communicate with customers, track the operation status of the products in the project, understand and receive customer feedback in time, provide after-sales technical support, and provide regular reports;

Responsible for technical training of customers;

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Education and training: college degree or above, related majors in science and technology related industries.

Work experience: Have a certain understanding of products and technologies in related fields; excellent verbal skills and communication skills, good at solving problems independently; adapt to frequent business trips.

After-sale technical engineers directly affect the quality of after-sale technical services, which in turn affects the credibility of the enterprise, and its status is very important. Because the profession of after-sale technical engineer needs to have excellent technical skills, as well as good problem analysis and problem solving skills, it is a position that can acquire basic skills. Therefore, after-sale technical engineers can either develop in the technical direction or switch to a management-oriented road in the future. General after-sales technical engineers can develop into technical support managers after accumulating more experience, but if they want to develop on the management road, they need to pay attention to improving their management capabilities and organizational planning capabilities.