What Does a Fitness Club Manager Do?

Manage and train employees in this department, and complete the annual / quarterly / monthly sales tasks assigned by the general manager of the fitness club.

Membership Manager

Right!

Manage and train employees in this department, and complete the annual / quarterly / monthly sales tasks assigned by the general manager of the fitness club.

Chinese name

Membership Manager

Foreign name

The membership manager

(1) Responsible for leading the membership team to market research and analysis, and to deepen market resources.

(2) Assist the general manager to formulate annual, quarterly, and monthly marketing plans, and reasonably set personal task indicators based on each person's ability; set individual monthly sales targets for membership consultants; and complete and exceed business indicators.

(3) Monitor and check the effective data of the sales system, follow up and evaluate the effective data in sales.

(4) Supervise the job responsibilities of all membership consultants and the implementation of the sales process.

(5) Follow up all the skills training of membership consultants and monitor whether they are accurate and in accordance with the company's policies and training procedures.

(6) Responsible for daily departmental meetings, record employees' daily work situation, and track and evaluate the actual sales of the membership consultant department.

(7) Responsible for understanding the psychological literacy of department employees, adjusting their mentality, and emphasizing the teamwork spirit of membership consultants to inspire enthusiasm and momentum of membership consultants.

(8) Assist the human resources department to conduct behavior evaluation of membership consultants, and put forward suggestions for promotion and departure based on their performance.

(9) Participate in the recruitment of membership consultants, conduct interviews with membership consultants, and provide post-interview recommendations to the general manager.

(10) Responsible for arranging monthly working hours and work schedules of department membership consultants.

(11) Responsible for the market investigation, analysis and forecasting, and do a good job of collecting, sorting and feedbacking market information.

(12) Responsible for handling pre-sales and after-sales services, timely handling user complaints, and improving corporate reputation.

(1) The departmental membership consultant has the right to deal with the company's reward and punishment framework

(2) Have the right to recommend the recruitment, employment, and dismissal of department membership consultants

(3) The authority to advise and supervise the work content and procedures of the department

(4) Have the right to know, suggest and participate in the cost budget of the sales system

(5) The department membership consultant has the right to query the performance and query the work forms

(6) Distribution of rewards within the department