What Does a Support Service Manager Do?

Occupation Overview

Technical Support Manager

Education and training: related majors in science and technology related industries, college degree or above.

Work experience: More than 5 years of technical support work experience. Strong technical background and practical skills; familiar with the pre-sale, mid-sale, and post-sale operation process in this industry; strong project management ability and team management experience; strong communication and coordination ability and ability to solve difficulties, strong adaptability .

Lead and manage pre-sales and after-sales technical teams, and formulate and continuously improve technical support programs;

Implementation arrangements and guidance for large projects, technical support for major projects;

Cooperate with technical and R & D departments to analyze and solve difficult problems;

Collect the data of the company's product and technology department and be responsible for the technical training of relevant personnel.

The general annual salary ranges from 80,000 to 300,000 yuan.

Technical support is relatively quick to get started, but it still takes a long time to do a good job. It requires continuous accumulation of experience. If you have management skills, you can be promoted to technical support manager, which has a lot of room for development.