What are the different types of desktop support?
Different types of desktop support are usually divided into several basic categories based on the way the person connects to what provides support. Telefonní podpora obvykle spočívá z pomoci poskytované telefonicky osobě s dotazy týkající se stolního počítače. Internet or web support can be provided via the Internet Message Instant Messages program and may include remote desktop support and control. Support for a personal desktop computer usually consists of a person providing support in a more practical way, by direct interaction with a person's computer and solving problems on the computer itself. Telefonní podpora může být často poskytována pro mnoho problémů, které mohou nastat při používání stolního počítače. This type of support is often used problems and often includes a customer support specialist that helps the customer over the phone. Podpora stolního počítače po telefonu obvykle má podobu specialisty na podporu, který mluví zákazníkem prostřednictvím různých kroků a postupů k řešení základních problémů a řešení problémů pro větší problémy.
Some companies have begun to provide desktop support over the Internet, often referred to as web or internet support. This usually includes a customer sitting on his computer and chatting with a customer service specialist via a chat program, such as a window with fast sending messages. Specialista může poskytnout informace a pomoc podobnou podpoře telefonicky, ale může také využívat další metody podpory. Some manufacturers can use the remote desktop computer support in which a support specialist approaches systems on desktop computer, the customer via the Internet to launch software scanning and solving distance problems.
Osobní nebo osobní podpora stolních počítačů obvykle spočívá v pomoci poskytované přímo osobou vContact with a desktop computer. This can happen when the service specialist comes to the customer's house or when the customer brings a computer to the manufacturer or service center. While minor problems can often be solved on a phone or Internet, hardware problems and main software problems may require personal support for effective solutions. This type of desktop support is often more expensive than other forms of assistance, although it is usually more thorough.