What Are Conference Call Centers?

The so-called teleconference is, in colloquial terms, a new conference mode using a telephone as a tool and a telephone line as a carrier.

In order to achieve

1. Conference call ^[1]

1. The system uses a high-quality voice teleconference resource card. No matter how many people participate in the conference at the same time, the voice is naturally clear;

2. Built-in echo suppression function, eliminate echo when multiple people speak at the same time, so that participants can listen naturally and clearly;

3. Using the unique signal tone cancellation function, the system automatically recognizes the disconnection without affecting the other parties in the conference even if the conference is hung up on any one of the analog telephone lines;

4. The unique dual-tone multi-frequency signal cancellation function is adopted, so that the key operation of any party participating in the conference will not be heard by other participants;

5. Powerful conference ability, can hold multiple conferences at the same time, each conference can have multiple full-featured agents at the same time;

6. Large conference scale, cascading between conferences to form larger conferences;

7. The system can be used alone and directly connected to external lines (including analog or digital lines);

8, the system supports a variety of

Hold a conference call: The system can generally provide the following ways to hold a conference, you can set it according to actual needs:

(1) Participants dial in by themselves: No matter where they are, each conference participant can dial a specific phone code and enter the conference password to join the conference.

(2) Dial-out method of the convener: The conference convener dials the participant number one by one, and then joins the conference after the conference convener confirms the identity of the participant.

(3) Mixed mode: The user can select a part of the participants to dial in by themselves, and some of the participants are dialed out by the conference convener one by one.

(4) Group call mode: The system automatically calls the host and all members to participate in the conference.

A: Dial-in conference call: also known as converged conference call, that is, when the host successfully applies for an appointment, the host notifies all members of the relevant conference information, and each participant actively dials the conference access code within the scheduled time, At the voice prompt, the user enters the conference number, authenticates with authentication information such as the conference password, and accesses the corresponding site after passing. Participants exit the conference when they hang up. To re-join the conference, just dial in again.

Outgoing conference call: Also known as divergent conference call, that is, the conference time and a group of participants' phone numbers are set in advance, the system automatically dials out all participants at the specified time, and the participants pick up the phone after the phone rings You can join after the welcome speech. The conference host is the initiator of the conference and the first member of the conference call. If the first call is not connected, the called party can set an automatic call at an interval (such as 3 calls in total). During the conference, the moderator can manually dial the temporarily added participants.

Hybrid conference phone: There are two types of conference calls: dial-in and call-out.

Using a simulated telephone network, the cost of a conference call is calculated as follows:

A. Condition one: Use conference phone and conference bridge, for example, to hold a 10-party conference call, then you need to install 9 telephone lines (or 9 outside line numbers) from the telephone operator. Normal carrier charges, and each one is charged (including long distance or roaming if available).

B. Condition two: lease

use

Generally we start from three aspects.

1. From the call quality ^[4]

1. The host should make preparations for the communication of the main content of the meeting and make arrangements for the organization of speeches before the start of the meeting. The on-site order should be maintained during the meeting, and the participants should thank the participants politely at the end of the meeting.

2. The speaker should be prepared for his or her speech before the meeting, take the initiative to introduce himself when speaking, and take the initiative to express the end of the speech after the speech and thank the participants politely.

3. Participants should take the initiative to understand the issue, actively participate in the discussion and avoid unnecessary noise during the meeting.

1. The meeting should start and end on time.

2. The host should dial in 5 minutes before the start of the meeting, and participants should dial in 2-3 minutes in advance. Participants should introduce themselves.

3. When discussing issues during the meeting, be objective and fair, and brainstorm.

4. The conference should be applied for in the conference room. Avoid excessive noise and idle people in and out during the meeting.

5. During the meeting, the moderator should pause in time to give participants time to think about issues and express their opinions.

6. After the meeting, the host should collect the feedback from the participants on the meeting, organize the meeting records, send relevant personnel and track the final handling of the meeting's resolutions.

Application scope of video conference system ^[5]

Users do not need to occupy conference rooms, do not need to prepare any professional equipment, and do not need to apply to the operator in advance to call a conference at any time. The conference initiator can log in to the full-time conference website and select the participants in the address book, and then click the mouse to realize the conference call communication among all the participants. As a veteran supplier of the teleconference market, in addition to the outstanding highlight of "easy to use", the quality of full-time telephony has reached the highest level in the industry. According to the person in charge of the relevant business, the availability of the full-time conference call is as high as 99.99%. Different from the common VOIP teleconferencing products on the market, the full-time teleconference realizes the integration of PSTN line and VOIP line, and users can freely choose the access line of the teleconference according to the actual call quality. The emergence of full-time teleconferences has to some extent solved the difficulties of opening and using teleconferences ^[6] . In addition, its low-cost system has injected a boost into the domestic teleconference market. With the gradual release of market potential, not only voice teleconferencing services have shown rapid development, but the entire remote conference industry has shown signs of rapid growth. With the advancement of globalization and the growth of multinational business, the competition for teleconferences will inevitably increase in the future, but the winners of the competition must be those that provide mature applications, low cost, and convenient use.