What Are the Different Methods for Handling Ecommerce Transactions?

The service specifications of third-party e-commerce trading platforms are to promote the concept of honest and standardized business services, improve the development environment of e-commerce, and promote the healthy development of e-commerce. 2011 Third-Party E-Commerce Trading Platform Summit Forum ", published" Service Specifications for Third-Party E-Commerce Trading Platforms ".

Third party e-commerce trading platform service specifications

Foreword

introduction

1 Scope

2. Normative references

3. Terms and definitions

3.1 E-commerce

3.2 Third-party e-commerce trading platforms

3.3 Platform Operator

3.4 Station operators

4. Basic principles

4.1 Principles of justice, fairness and openness

4.2 Business isolation principles

4.3 Encouragement and Promotion Principles

5. Establishment of Third Party Trading Platforms and Basic Code of Conduct

5.1 Establishment conditions

5.2

Foreword

All technical contents of this specification are recommended.

This specification was formulated in accordance with relevant national laws and regulations, with reference to the People's Republic of China "

1. Give consumers time to consider cancelling orders

Specification text:

Platform operators are encouraged to establish a cooling-off period system, allowing consumers to cancel orders without reason during the cooling-off period.

Authoritative interpretation:

"This system allows consumers to return for no reason if they don't want to buy it." Li Jinqi, director of the Ministry of Commerce's Information Technology Department, said that this is not a mandatory requirement and platform operators can decide whether to establish a cooling-off period. Of course, the cooling-off period system is not applicable to all products, except for fresh products, food, cosmetics, and medicines.

"I think it's good that the cooling-off period can reach 7 days." Nie Linhai, deputy inspector of the Information Technology Department of the Ministry of Commerce, believes that the setting-up of cooling-off period may have some impact on sellers in the short term, but in the long run, the number of customers and sales The amount will be greatly increased.

2, the platform should be built offsite backup

Specification text:

Third-party e-commerce trading platforms with a daily transaction value of more than 100 million yuan (including 100 million yuan) should set up off-site disaster backup systems, establish disaster recovery systems and emergency plans. The identity information of the operators and counterparties in the station shall be kept for not less than two years from the date of their last login; the transaction information shall be kept for not less than two years from the date of occurrence.

Authoritative interpretation:

Nie Linhai believes that this specification is mainly for the consideration of network security. For retail, buying a few dollars or tens of dollars, the turnover can reach 100 million yuan, indicating that the number of customers involved is very large. At present, network security problems are serious, and hacker attacks and the like often occur. In addition, if there is an earthquake or power accident, if there is no backup, the entire data will be lost, which will cause losses to many consumers. Intracity backup is not yet possible, and it must be offsite. For example, there is a server in Beijing, which is backed up in Guangzhou and Chengdu at the same time. If something goes wrong in Beijing, the servers in Guangzhou and Chengdu are still there.

"The issue of transaction data preservation also considers the interests of all parties. When there is a dispute between the buyer and the seller, the issue of data preservation is a basis." Nie Linhai said that because the retrospective period required by law is two years, the information retention time is set to two years.

3. The "rules" of the platform must be publicized in advance

Specification text:

Platform operators should formulate and publish trading rules. Amendments to the trading rules should be announced at least 30 days in advance.

Authoritative interpretation:

Nie Linhai explained that this code is for the protection of user rights. By joining the third-party platform, the operator of the station indicates that he / she agrees with the current transaction rules. To operate in accordance with the rules, the two parties have an agreement. If the third-party trading platform wants to change the rules and what to adjust, it must inform the operators on the site. Telling the operators in the station to change the rules in advance, that is, to let them know what the next step is, is to negotiate. If the station operator feels unacceptable, he can withdraw.

4. The online introduction cannot be inconsistent with the real thing

Specification text:

The product information displayed on the webpage must be true. For physical (tangible) goods, they should be displayed from multiple angles and from different directions. The color, size, and proportion of the goods must not be distorted or displayed incorrectly. Fully explain the defective goods and display them through pictures.

Authoritative interpretation:

"This is the kind of mobile phone I see online, but I sent another mobile phone, which is a kind of fraud." Nie Linhai said that this specification is to solve the problem of wrong products, fight fraud, and protect consumers. Rights.

"Because the regulations are not compulsory, there is currently no means to investigate and deal with them." Nie Linhai said, but the Ministry of Commerce is formulating management measures for e-commerce, which is expected to be introduced by the end of the year. This is an administrative regulation and is mandatory. For example, if the violation reaches a certain level, the corresponding punishment will be imposed to a higher level, and then the punishment will be increased. If it is more serious, it will be investigated for legal responsibility.

5.Seller's deposit for advance payment

Specification text:

Encourage online third-party trading platforms and platform operators to provide consumers with "seller deposit" services. Margin is used to pay for consumer transaction losses.

Authoritative interpretation:

"After the dispute between the buyer and seller, the buyer and the seller mainly negotiate to resolve it. But if the seller cannot be found, the third-party trading platform has the responsibility to assist the consumer to solve the problem." Buyers ca nt find the sellers of clothing afterwards, at which time third-party trading platforms need to help resolve it. If the third-party trading platform cannot contact the seller for a while, or the seller refuses to pay, the platform should pay the consumer first, and then go to the seller to resolve it. "For products purchased online, the return and exchange system must also comply with the regulations in the physical operation." Nie Linhai said. ^[1-2]