What Are the Different Ways to Improve Business Communication?

Communication skills include the ability to express, listen and design (image design, motion design, environmental design). The ability to communicate seems to be external, but in fact it is an important manifestation of personal quality. It is related to one's knowledge, ability and morality.

Communication skills

Generally speaking, communication ability refers to the excellent ability of communicators

(1) Listen attentively: don't interrupt the other party, don't dodge your eyes, listen attentively;

Communication skills

There are two factors that constitute communication ability. One is whether the thinking is clear, whether it can effectively collect information, and make logical analysis and judgment. The other is whether you can express (whether verbally or in writing) your own thought process and results. The former is more important. Without the foundation of thinking, no matter how good the language skills are, it is impossible to get the results (communication, persuasion, and influence).

Imagine that since communication has two elements, thinking and expression, then we can infer that communication also has two levels, namely the exchange of thinking and the exchange of language. Most people value language communication, but if you ca nt understand what the other person s mind is thinking at this moment, and if the other person s thinking is not following you, then you think clearly, speak clearly, and it s not like Are you talking back? At least, are you talking to yourself? Therefore, there is an important criterion for strong communication skills, that is, you can grasp the other party's thinking in real time, and react in advance to make your communication rise from the language level to the thinking level.

For example, for example, stand-up crosstalk: We have all heard it, and can feel that stand-up crosstalk is the hardest to talk about, and the eight achievements are self-talking, no one talks,

Let's take a look at five ways to improve our communication skills:

(1) Make a list of communication situations and objects

This step is very simple. Close your eyes and think about the situations in which you communicate with people, such as schools, homes, workplaces, parties, and everyday situations in which you deal with people. Think again about who you need to communicate with, such as friends, parents, classmates, spouses, relatives, leaders, neighbors, strangers, and so on. The purpose of making a list is to make yourself clear about the scope and objects of your communication in order to improve your communication skills in an all-round way.

(2) Evaluate your communication status

In this step, ask yourself the following questions:

· In which situations are you happy to communicate?

· In which situations are you feeling psychologically stressed?

· Who are you most willing to communicate with?

· Who do you least like to communicate with?

· Do you often maintain pleasant communication with most people?

· Do you often feel that you are not clear?

· Do you often misunderstand others before you realize that you are wrong?

Do you maintain regular contact with friends?

Are you too lazy to write or call people?

Answering the above questions objectively and carefully can help you understand in which situations and with whom you communicate better, and in which situations and with whom you need to focus your efforts.

(3) Evaluate your communication style

In this step, ask yourself the following three questions:

· Under normal circumstances, do you actively communicate with others or passively?

· Is your concentration focused when communicating with others?

Is the information adequate in expressing your intentions?

There are often significant differences in the communication between active communicators and passive communicators. Research shows that active communicators are more likely to establish and maintain extensive interpersonal relationships with others, and are more likely to succeed in interpersonal communication.

Maintaining a high degree of attention when communicating helps to understand the other party's mental state and can better adjust your communication process based on feedback. No one likes the person they talk to always looking around and absent-minded.

When expressing your intentions, you must pay attention to making yourself fully understood. If the information such as words and actions during communication is not sufficient, you cannot express your meaning clearly; if there is too much information and there is redundancy, it will also cause discomfort to the recipient of the information. The most common example is that if you accidentally step on someone else's foot, then "? Sorry" is enough to express your apology. If you continue to say, "I really didn't mean it, someone squeezed me, I And somehow I became unstable ... "It's disgusting. It is therefore the best way to communicate without sufficient information.

(4) Formulate and implement communication plan

Through the first few steps, you must be able to find out where you are deficient, so you can determine where to focus on improvement. For example, if the scope of communication is narrow, you need to expand the scope of communication; if you neglect the contact with friends, you need to write or call; if the communication initiative is not enough, you need to actively communicate with others. Make these into a step-by-step communication plan, and then put your plan into action to reflect the specific small things in life. For example, if you feel that your communication range is narrow and you are not proactive enough, you can set yourself to say hello to two people you do nt know each week, such as asking for directions and talking about the weather. Don't be shy, no one will make fun of your initiative, on the contrary, the other person may still appreciate your courage!

When drawing up and implementing a plan, pay attention to the principle of small steps, that is, don't put too high a demand on yourself, so as not to achieve it, but will frustrate your enthusiasm. After the small requirements are realized and consolidated, higher requirements are put forward on themselves.

(5) Supervise the plan

This step is crucial. Once the supervision is weak, it may fail. It is best to supervise yourself, such as using diaries and charts to record your development, and evaluate and analyze your feelings.

When you have completed a certain plan, such as greeting the opposite sex who has been afraid to speak, you can reward yourself with a good meal or watch a movie easily. This will help consolidate the milestones. If you don't complete the plan, you need to take some punitive measures, such as doing push-ups or doing too much physical work.

In short, the implementation of the plan requires confidence and a firm belief that you can succeed. Remember: a person can do more than he has done and believes he can do.

First, listen more and understand each other's true intentions

Communication master Dell. Carnegie: The only way to do things is to give you what you want. Listening to what the other person wants is an absolute first step. Dell. Carnegie also mentioned that if you want to become a conversation master, you must first be a dedicated listener. Be funny and keep an interest in things. Ask others what they like to talk about and encourage them to talk more about themselves and their achievements.

Therefore, the first essential point of communication is: listen more, rather than keep talking.

Second, don't get caught up in the debate, pay attention to your communication style

Dell. Carnegie believes that during the debate, nine times out of ten, the result was that both sides were more determined that their original views were correct. You cannot win from the debate. Because if you lose, you lose. But if you win, you still lose. why? Because, if you think about it, if you attack the opponent so completely, and finally prove that his argument is worthless, what will happen? You feel happy, but what about the other party? You just made him feel bad and hurt his dignity. Your victory is nothing more than an outrage. What's more, if I personally disapprove, his opinion will not change.

According to my coaching experience, if I take an opposing position, it is often ineffective. Because everyone has a self-defense mentality, they cannot accept the criticism of the other party. Even if there is no verbal criticism, just the expression of disdain in the eyes will stimulate the sensitive mind of the other party, and defend themselves indifferently.

Therefore, if you want to change a person's thinking, you must first accept him before you have the opportunity to change the person's original thinking. When you tell the other person, yes, you make sense. The momentum of the other party will slowly ease down. When a person is accepted, he will want something in return, so he will open his own thinking mode and ask you sincerely: what do you think? Then you have the opportunity to let him accept your ideas. No real communication is possible until the other person's heart is open.

Psychologist research has found that only 20% of the impression a person makes after speaking to others depends on the content of the conversation, and the remaining 80% depends on the style of communication. When you adopt a strong style, even if it is reasonable, in the end others still leave a bad impression. Rather than being unreasonable, it is better to adopt a more inviting and forgiving style to accept each other and transform their thinking.

Third, seek a win-win situation

Stephen, author of "Meeting with Success". Covey divides communication into three levels as follows:

Level of communication

high

trust

low

low

Integrated Synergy

Respect each other (compromise)

Self-defense

Stephen. Covey explained the difference between these three levels in the book: Low-level communication because of low trust, multiple words and sentences to defend themselves or legally stand up, and strive to be impeccable. This is not effective communication, it will only make both sides stick to their own positions.

The middle layer is a form of communication that respects each other. Only mature people can do it. But in order to avoid conflict, both parties are polite, but not necessarily envisioned for each other. ...... This type of communication usually ends with compromise. Compromise means that one plus one equals one and one-half, and both sides gain and lose. Synergy makes it possible that one plus one is equal to eight, sixteen, or even one thousand sixteen.