What is an automated service?

Automated service is a computer system that responds to phone calls and transmits the caller a pre -recorded message. This pre -recorded message usually provides the caller list and allows him to select the preference via the phone keyboard of the touch tones or in some cases by talking to the phone. Based on the information provided by the caller in this way, the automated operator then directs calls to the appropriate phone extension. In some cases, the automated service also operates the possibility to address a live operator.

years ago, when an individual turned to society, he addressed a living person who would ask him questions and direct his call. If an individual to be available for a call could be detained or must call back another time. Some companies have employed many different people to answer more calls and provide assistance faster. Today, however, many companies use cars on field thOctober of the customer heir. These computer systems perform the same basic tasks as a living person and direct calls to other extensions.

as well as living operators, automated serving operators rely on entry from the caller to direct calls. Any choice that one can make is often associated with the keyboard number and automated service provides selection menu, so the caller can choose. Some are also able to recognize simple voice answers. Many of these systems also allow callers who know the number of extensions of the person they want to meet to enter it immediately rather than listening to all selection of offers. In addition, some allow callers to call a "operator" or dial a specific number to address a living operator instead.

Although automated operators may prove comfortable, they are not always well -acceptedthose who use them. Sometimes customers are clients using automated operators, become frustrated or even upset about the challenges it represents. For example, in some cases presented withdrawals do not meet the needs of the caller, or the system may not recognize the calling request. Sometimes the caller can make a mistake and hit the wrong button and experience the delay with the director of his call. An individual can even find an automated frustrating operator when he calls with an urgent matter and is experiencing a delay in obtaining assistance due to a computer system.