What Does a Product Support Specialist Do?

G2 real-time expert system can be used in the fields of decision support, intelligent monitoring and process control, and fault diagnosis. G2 is closely integrated with various external systems such as enterprise application systems, databases, control systems, network systems, and telemetry systems, helping users improve the effectiveness and performance of operations.

Real-time intelligent expert system

Gensym was founded in 1986 and is a leading global supplier of intelligent systems. It provides software and assists various large enterprises to manage and optimize various complex dynamic process processing and operations. Since launching the first version of G2 in 1988, Gensym has enjoyed continuous revenue each year. Gensym has been listed twice on the list of the 500 fastest growing companies in the United States.

Gensym now sells more than 20,000 software sets in more than 70 countries worldwide. The world's 40 largest industrial organizations and companies are using G2 products. Most of them have G2 based online real-time systems for monitoring, controlling and dynamically adjusting complex processes and operations. Gensym's markets include petrochemicals, chemistry, cement, metals, food, medicine, power, electronics, automotive, communications, transportation, and aerospace.

More than 200 system suppliers and value-added agents now provide products and solutions using Gensym software.

Gensym has more than 30 direct support offices around the world, working with our partners to provide strong support for G2 products installed worldwide.

With the increasing complexity of this type of system, it becomes more and more difficult to analyze, interpret and respond to large amounts of data in real time. Gensym's G2 is the world's leading real-time expert system platform. In the past 20 years, G2 has been widely used in many of the most demanding real-time applications, from NASA's spacecraft control to Ericsson's global communications network management. The North American Air Defense Command's battlefield simulation to Toyota's global production management, the G2 all play an important role. Many of the world's largest manufacturing, energy, communications, transportation, aerospace, financial, and government agencies are using G2 to improve the efficiency and performance of critical operations.

G2 is an object-oriented, graphical, and customizable software platform for quickly building applications for expert systems. These applications obtain a large amount of data in the production layer, control layer and management layer in real time, and process it in real time according to the most capable people (experts), provide decision-making suggestions or take corresponding actions directly, so that in the past, human experts were directly involved. The process is automated. G2 can be used for decision support,

The picture below is taken from Gartner's "Top10 Strategic Technolgies For 2008"

Real-time reasoning

Mission-critical reliability-high reliability for mission-critical applications

Integrated modeling, simulation & deployment-integrated modeling, simulation & deployment

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G2 based spacecraft fault diagnosis

Application Status and Development of Real-time Intelligent System Development Software G2

Application of G2 NeurOn-line for adaptive output prediction of reaction process

Building battlefield simulation and auxiliary decision-making system with G2

Research on Real-time Production Scheduling System Based on G2

Application of Process Computer in No. 4 Blast Furnace of WISCO

Improvements to Cleveland-Cliffs Iron Ore Process Automation

Intelligent application of petrochemical enterprises

Realization of G2 based traffic congestion management knowledge base system prototype

LeNickel-SLN Expands use of Gensym's G2 at World's Largest Ferronickel Plant; Rule-Engine Expansion to Yield over $ 750,000 Savings per Year.

TEPCO Systems Expands Use of Gensym's G2 for Assessing

General Atomics Selects Gensym G2 Rule Engine for Power Systems Management

DEI Develops G2 Condition Monitoring System

400-120 kV Substation using Knowledge Server

and many more