What Does a Technical Representative Do?

Expressive technology can be divided into content expression and emotional expression.

Expression technology

Right!

Expressive technology can be divided into content expression and emotional expression.

Expression: refers to

(1) Definition of facial quality

Faciality is the questioning of the consultant's inconsistent response to the visitor's non-verbal behavior. The purpose is to clarify the contradictions in the visitor's statement and better understand the visitor's problems. The use of questioning technology is generally only in the case of a stable consulting relationship, or the consultant thinks that it is necessary to clarify certain issues during the consultation process, or reminds the visitor of some impedance behaviors and unconscious errors in the consultation process, or aims to challenge the visitor It is only used in the way of thinking and value system.

(2), quality content

a. Speech to speech. That is, if the visitor has contradiction in speech, clarification without questioning will affect the determination and resolution of the problem.

b. Between non-verbal and non-verbal. That is, the contradiction between the attitude and body language of the visitor will not affect the determination and resolution of the problem without clarification through inquiry.

c. Between speech and non-verbal. That is, the contradiction between the visitor's speech and the body language. The consultant considers it necessary to clarify.

(3) Steps of facial quality

a. Observe the visitor carefully to identify conflicting or ambiguous information. It is not necessary for the consultant to point out all the loopholes in all statements made by the visitor. This is particularly risky before the consulting relationship has been fully established in the initial stage of the consultation, which will affect the visitor's interest in continuing to state and may allow the visitor to The person feels restrained or nervous about the statement itself, and feels that he is not being freely stated, but is being critically critical and monitored by another person. In general, a consultant only questions and corrects a visitor's statement when deemed necessary.

b. Use declarative sentences to express contradictions. The consultant uses his own language to question the contradiction in the client's non-verbal process.

c. Assess the effectiveness of the challenge. Similarly, the verbal non-verbal response of the client to the questioning is the best evaluation of the counselor's questioning.