What Is a Retail Salesperson?

Salesperson, a person who sells goods and services at a business place. From a marketing perspective, all those who directly meet customers to provide sales services to customers can be called salespersons. The sales service here includes three stages before, during and after the sale. The narrow understanding is that all the people who wait and receive customers who come to the door of the business service industry store are salespersons. A salesperson can also be referred to as a shopping guide.

[yíng yè yuán]
Salesperson
Persons engaged in sales of goods and services at business premises. Occupational level: This occupation is divided into four levels
primary(

Before sales

1. Go to work on time and attend the morning meeting.
2. Clean shelves and product hygiene
3. Check whether the price tag of the product is consistent with the product and whether there are any products without barcodes.
4. Check if the product is full, and pick it up in the store when the stock is insufficient. When picking up the goods, please pay attention to: the short shelf life and the first acceptance of the goods are first put on the shelf; when you pick up the goods, you should go from top to bottom, and restore the moved goods in a timely manner.

Salesperson on sale

1. Politely and accurately answer customers' questions about the location of the product and guide him to the product.
2. If the product purchased by the customer is out of stock, please wait for the customer to immediately pick up the goods in the store and return quickly.
3. If the store is temporarily out of stock, first apologize to the customer and recommend other alternative products: if the customer knows that as long as the product, immediately report it to the supervisor, and the supervisor will contact the procurement department to agree on the delivery time.
4. The customer should leave the customer's contact address after payment, and those who require self-pickup should go to the service desk to handle the delivery procedures and indicate "self-pickup". After the goods arrive, notify them to pick up the goods. Indicate "self-pickup"; if you require delivery, please go to the service desk to handle the delivery procedures, and mark "delivered" on the computer ticket for the delivered goods and sign it.
5. Arrange the rows at any time to ensure that the products are displayed neatly and plumply.

Salesperson transfer

1. When transferring between departments, the transferring department must check the product code, product name, and quantity according to the transfer order, and then send it to the transfer department. Fill in the transfer order with the actual transfer quantity and sign it at the same time.
2. During administrative transfers, department personnel must check whether the "transfer order" has the signature of the person in charge of the finance department and the store manager's office. After the formalities are completed, the goods will be delivered according to the order and signed on the "Transfer Order", while leaving the department of the transfer order.
3. After issuing the computer transfer order, the personnel of the department should first check whether the contents of the "transfer order" and the bar code or code, product name, price, specification or model and quantity of the goods on the computer transfer order match. Sign the computer bill without errors, leave the department link, and save the manual bill and the computer bill at the same time.
4. When transferring between branches, the transfer department staff will transfer the goods to the consignee according to the transfer order requirements, and fill in the actual transfer number to sign, while leaving the department link. Transferred to the department according to the product acceptance procedures.
5. Goods need to be allocated for proper packaging to prevent damage to the products on the way.

Salesperson price adjustment and loss report

1. For the products that need to be reported for loss and price adjustment, the cabinet leader or designated person must count the quantity of the products, register and indicate the reason, and please sign the supervisor. After receiving the price adjustment and loss notification notice from the computer, the price-adjusted products will be re-listed and the price tag will be replaced after the business day before the execution time. Those who need to report the loss will be jointly supervised and destroyed.
2. When receiving the inspection notice from the cargo personnel, the cabinet leader or designated person must go to the receiving area to inspect the goods according to the acceptance process, sign and bring back the acceptance order department.
3. Department staff will send the products that are immediately available to the store for display: those that do not need to be listed immediately will be temporarily stored in the storehouse.
4. If you need to handle the return and exchange of goods with the supplier, the department staff fill in the "return and exchange application form" and submit it to the purchasing department after approval by the supervisor. Upon receipt of the "Computer Return Form", the products to be returned and exchanged will be stored by category and supplier. After receiving the return and exchange notice, the products to be returned and exchanged will be sent to the receiver outside the post. Procedures.
5. Products that cannot be sold due to packaging, bar code damage, etc., must first check whether the products still have the same phenomenon, and if necessary, remove them from the shelf immediately. If the package is damaged, it needs to be resealed with a sealing machine: if the barcode is lost, go to the computer department to make up the barcode and paste it on the product.
6. For customers who require short-distance delivery after sales (such as delivery to the mall parking lot or the mall entrance, roadside, etc.), the flatbed cart will be used to deliver the goods to the customer's designated location.
7. For the products returned due to quality problems, the department staff should immediately check the similar products, and immediately remove the shelves when problems are found.
8. When making a price on a product, you should correctly adjust the price machine according to the code and price specified on the product acceptance order, price adjustment (cut) order, and product transfer order.
9. The position where the price is affixed to the product must be obvious and eye-catching, but it must not cover the product information (name, specifications, model, use instructions, barcode, etc.)
10. Where new products enter the warehouse, the products should be priced and displayed on the shelves within one hour.

After sales

1. Ship to the in-store warehouse in time according to the inventory situation to ensure that the shelves are full
2. Organize the rows.
3. Attend the party.

Sales assistant work

1. Customer service: answer customer inquiries and take customers to the place they require without affecting their job. Ask the customers what they do nt know, and actively help other related staffs until the problem is solved.
2. Holiday sales assistance
3. Assist in inventory counting
4. Maintain friendly relations with internal and external liaison departments

IN OTHER LANGUAGES

Was this article helpful? Thanks for the feedback Thanks for the feedback

How can we help? How can we help?

RELATED ARTICLES