What Is Front Office Management?

The front desk reception, also known as the "administrative front desk", corresponds to the "administrative back office" and belongs to the company's administrative department. It is one of the typical positions of modern enterprises. It belongs to the company's exterior facing the company and represents the image of the company. Good, because this position requires on-duty and must not be dismissed, the minimum number of people in this position should not be less than 2; most companies will usually provide regulations for periodic internal adjustment based on personnel mobility.

reception

The front desk reception, also known as the "administrative front desk", corresponds to the "administrative back office" and belongs to the company's administrative department. It is a typical modern enterprise

Sales type

Type of service.

Obey the work arrangements of the reception manager and director.

Abnormal special things must be reported to the superior.

Accept any work assigned by your boss at any time.

Do a good job of collecting and archiving customer information, and check the relevant information.

Receive guests, deal with the difficulties and requirements encountered by the guests in time, and provide corresponding services and necessary assistance.

Provide inquiry service, but remember not to inform others of your information.

Print various business reports.

Pay attention to various promotional activities in the hotel.

Promote rooms and hotel facilities and services.

Attend the receptionist's regular meeting, solve problems in a timely manner, and promote the master's spirit and sense of responsibility.

1. Have a good professional image and temperament, know the basics

Reception morning shift

In accordance with the hotel's regulations, check your appearance, full of energy, and arrive at work on time.

Sign the shift book, check the keys (including the storage key) according to the work requirements, take over the staff from the previous shift, understand which work needs help from this shift, and the room reservation situation on the day, especially the VIP guests (including living and Arrived).

The staff on duty at the counter should first clean up the table and provide necessary supplies such as check-in card and room card.

Check-in procedures for individual customers and groups.

Print an OC form after 12:00 AM and leave the shop.

Assist the reservation department to accept the guest to handle the guest's personal reservations under the room allowable, and fill out the reservation form and submit it to the reservation department to enter the computer.

Follow the discount or transfer room, fill in the discount or transfer form to the cashier, and then modify the computer information. For rooms that are late after the check-out time, you must fill in miscellaneous receipts to add cash to the cashier.

During the shift, the unfinished work or special items should be written in the shift book.

Check the key and hand over the work with the successor.

Front desk reception

Same as the first point of the morning shift.

Same as the second point in the morning shift.

Assist customers in checking out procedures, and fill in miscellaneous receipts when necessary to add rent to the cashier, and strictly implement the late check-out and additional charge system.

Handle CHECK OUT procedures for individual customers and groups, strictly implement a valid certificate check-in system, carefully check the guest's registration information, and do a good job in reporting to the account.

Print "Account Declaration Form" to report your account.

Number 6 is the same as item 8 of the morning shift.

NO SHOW CHARGE

Number 8 is the same as morning shift item 9.

Reception overnight classes

Points 1 and 2 are the same as the morning shift.

Receive night guests and deal with problems that occur at night, especially remember that if there is an emergency, you must notify the superior supervisor and the duty manager as soon as possible.

CHECK KEY before the next day's deadline, print the "Rent Analysis Statistics Table" and check the report, and notify the night check for the day's deadline.

Print and make business statements at the prescribed time, and arrange and distribute them.

Same as 8 in the morning shift.

Sign the keys for each department.

Print the remaining reports at the prescribed time.

clean the environment.

Same as 9th in morning shift.