What Does an Airline Stewardess Do?

^[1] Stewardess, female flight attendant, generally refers to female staff members engaged in passenger services on civil airliners. They are generally 20-50 years old and 1.63-1.75 meters tall. They require dignity, beauty, good looks, and air service Professionalism.

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1. In-flight services:

Provide aircraft voyage information

Plane meal and beverage preparation and recycling

Provision and recycling of newspapers and magazines

Sales of duty-free goods

Issuance of entry forms and customs declaration forms

Personal in-flight entertainment system settings

2. Inside the machine:

Recycling of passengers

Clean up vomit of passengers

In the middle and long distance routes, the replacement of the toilet bin and the cleaning of the washstand

3. Flight safety business:

Fire prevention, escape, emergency landing, anti-robbing, medical treatment, ambulance, anti-drug, anti-knife, self-defense, capture

Confirmation of closing of the cabin door (emergency escape exit)

Safety confirmation in the cockpit when the plane is taking off and landing

Introduction of escape equipment (such as emergency landings or forced landings, how to escape, how to use life jackets and oxygen masks)

Management of escape equipment

1. Good looks, good facial features, and good health;

The stewardess should be elegant, fresh and natural when performing flight missions. Some simple makeup methods are: clean the skin with a cleansing cream first; use foundation cream to improve the complexion of the face; for eye makeup, start with the eyelids and apply the eye shadow powder from the inner corner to the outer corner below the eyelid fold line, To use a soft color, such as lavender or brown, finally spread the edges of the eyeshadow powder with a sponge ball to make it softer. Use an eyeliner to draw an eyeliner that matches the eyeshadow under the eyebrows. Then use a dark brown, gray, or black eyeliner at the root of the upper eyebrow to lightly draw a dashed line. Then use a small wet brush to brush these imaginary points into a soft Of lines. Apply brown or black mascara to the ends of the lashes, brushing from the inside out and then from the bottom up. When applying rouge, before you apply rouge, first smile at the mirror, apply rouge on the raised part of your cheeks, and then pat it gently with your fingers towards the corner of the eye, which will have a similar natural ruddy effect.

Work makeup must not be thick and bright, nor should lipstick be too bright. Pay attention to make-up at any time during the flight, this can give passengers a full mental state. Slim body is required, and it must not be bloated. Slim body is very important. For those who have difficulty maintaining, usually pay attention to diet and avoid overeating. Maintain a good figure to give guests a good visual sense.

Hairstyle: stewardess dressed

Apparel is the external packaging of the human body, which includes clothes, pants, skirts, hats, socks, gloves and various apparel. Costume is a silent language, it reflects a person's personality, identity, culture and mental state, and directly represents a person's character. The stewardess must pay attention to personal clothing, it is related to the image of the individual and the image of the airline. Therefore, the stewardess must abide by the airline's clothing regulations on the plane, and dress as required when flying. The stewardess should keep the work clothes clean and tidy when they are in the work clothes. Before each flight, the work clothes should be ironed and flattened. The work clothes should not be covered with wrinkles, broken, stains, dirt, odors, and clean clothes. Gives a fresh, comfortable feel

Previous flight attendant recruitment conditions were very strict. According to the "

The most important thing for a stewardess is to have considerable professional ethics. As a qualified stewardess, what do they need for professional ethics?

1 . First of all, love your own job. Passion for the work of stewardess is not temporary. When the ideal life of a stewardess is broken by the hard work of reality, he can still take the initiative, enthusiasm, thoughtfulness, courtesy, conscientiousness, diligence, diligence, and hard work. .

2 . Have strong service concept and service awareness. In the fierce market competition, the level of service quality determines whether an enterprise can survive. The core of market competition is actually the competition of services. Civil aviation companies are most concerned about passengers and cargo owners. If they want to win passengers in the market competition, they must improve service awareness and service concept. Service awareness is gradually formed after training. Consciousness is a kind of thought, a conscious action, which cannot be maintained by rules. It must be melted into the life view of each stewardess and become a conscious thought.

3 Have a hardworking spirit. The stewardess is an enviable profession flying in the air in the eyes of people, but in the actual work, it bears the hard work that people don't expect, the time difference of flying long-distance routes, the difference of various passengers flying domestic routes, work Difficulties and special situations encountered in the process will occur at any time. Without the spirit of hard work and hard work, it will not be able to bear the pressure of work and do poor service work.

4. Warm and cheerful character. The stewardess's job is to deal with people directly. She has to contact thousands of passengers on the plane every day, so she needs to communicate with the passengers at any time. Without a cheerful personality, she cannot do the job.

5. Work hard on business knowledge. As a stewardess, she not only served tea and water on the plane, but needed to master a lot of knowledge. For example, our flight is today to the United States. Our stewardess must first master the national profile, human geography of Beijing and the United States. , Politics, economy, countries, cities, rivers, mountains, places of interest, etc. You also need to master the equipment of the aircraft, emergency handling, in-flight service work procedures, and service skills. It can be said that a stewardess must understand astronomy and geography, and master various service skills and service concepts. Not only must she have beautiful external beauty, but she must also have rich internal beauty.

6. Learn to speak. Language itself represents the attributes of each person. The growth environment of a person will affect everyone's speaking habits. As a flight attendant, you must learn the art of speaking. Different service languages often lead to different service results. A flight attendant should master different speaking skills, such as: speaking skills for elderly passengers, speaking skills for child passengers, speaking skills for special passengers, speaking skills for tantrum passengers, speaking skills for important passengers, Talking skills for a passenger traveling by air, and speaking skills for services when the flight is abnormal.

In our service, often one sentence will bring different results to our service work. A pleasant language will bring a lot of repeat customers to the airline. Or maybe because you have a bad sentence, the passenger will never fly on this airline again; he may also tell other passengers about his experience, so he offended One passenger may amount to offending ten or hundreds of passengers.

When a flight attendant provides a meal service to a passenger on a flight, there are two types of hot food for the passengers to choose from on the flight. However, when a certain passenger is served, the type of food he wants is gone. Our flight attendant is very enthusiastic to first class. I found a meal and brought it to the traveler, and said, "I'm so sorry, I just brought you one more meal in the first class." Upon hearing this, the passenger was very upset and said, "I can't eat in the first class? I don't even eat it." Because he couldn't speak, the stewardess' kindness was not appreciated by the passengers, but made the passengers unhappy. If our stewardess said: "I'm sorry, you just don't have the meals you want, but please rest assured that I will try to help you." At this time, you can go to the first class to see if there are extra meals for passengers to choose from. When you have your meal and then bring it to the passenger, you can say: "You see I will provide you with first-class meals, I hope you like it, and welcome you to take our airline again next time, I will definitely First of all, please choose our meals. I will be more than happy to serve you. "The same meal, but a different sentence, has brought about different results. This is the art of speaking. As a qualified stewardess, speaking is really important.

The beautiful, dignified and generous appearance of a stewardess has left people with her fixed image characteristics. As a qualified stewardess, how can you form your own image characteristics? First of all, the professional image of a stewardess is gradually learned and developed in daily life. You cannot expect to have a few days of class and you will develop yourself into an outstanding stewardess. The purpose of studying etiquette is to establish and shape the image of a stewardess. This includes both external and internal aspects, including internal quality improvement, spiritual beauty and ugliness. External improvements include grooming, language behavior, and more. The external image, as a manifestation of the internal quality, is based on the internal quality, so only by strengthening one's self-cultivation can a true stewardess image be established.

etiquette

Stewardess should have good personal cultivation and courtesy during work, life and abroad.

1. The stewardess should dress generously in the work area. Do not wear strange clothes. Do not mix work clothes with casual clothes. When meeting with passengers, leaders, and colleagues, they should smile and signal, stop to give way, and say hello;

2. The stewardess speaks in a polite and peaceful manner at all times;

3. Use civilized phone language when answering calls;

4. Maintain order in public places, do not make loud noises, laugh or make noise;

5. Keep state secrets and respect local customs and culture. Do not speak outside the company.

status quo

On February 6, 2013, the Skyscanner website conducted a survey on "the most popular stewardess uniforms among the 20 airlines in the Asia Pacific region. A survey of 1,200 independent travellers in the Asia-Pacific region shows that Eastern Airlines sister uniforms are the most popular, with Asiana Airlines ranked second.

China Eastern Airlines flight attendant uniforms are divided into Tang uniforms and modern uniforms. Tang suit uniforms are made up of traditional Chinese clothing cheongsam and modern elements. Pink or blue tops with gold embroidery are matched with dark blue skirts. China Eastern Airlines uniforms have been highly praised for their integration into traditional clothing elements.

Asiana Airlines followed closely with a slight gap of 0.01 points, ranking second. Asiana Airlines flight attendant uniforms are from the hands of the famous Korean fashion designer Chen Taiyu, and are inspired by Korean traditional clothing satin Hanbok. Skyscanner commented: "The Asiana Airlines uniform is based on gray and brown, and is decorated with colorful stripes and traditional Korean patterns to attract passengers' eyes."

In third place is Virgin Atlantic, Australia's largest parity airline. The airline's uniform blends red, silver and purple perfectly.

In addition,

After the flight attendant entered the airline,

Danish: hostess (c) / stewardesse (c)

German: Flugbegleiterin / Stewardess

Dutch: stewardes

Faroese: flogterna (f)

Norwegian: flyvertinne Swedish: flygv & auml; rdinna (c / f)

Afrikaans: lugwaardin

French: h & ocirc; tesse de l'air

Italian: hostess / assistente di volo

Portuguese: comissária de bordo, aeromo & ccedil; a

Romanian: stewardes

Spanish: azafata, asistente de vuelo, aeromoza (in part of South America)

Urdu: (mezbané pervaz Smile)

Russian:

Czech: letuka

Polish: stewardesa

Slovak: letuka (f)

Vietnamese: n tip viên hàng kh & ocirc; ng (female aid aviation)

Turkish: U & ccedil; ak Hostesi

Arabic: (mudheifa jeuwiya)

Hebrew:

Greek:

Estonian: stjuardess

Finnish: lentoem & auml; nt & auml;

Esperanto: stevardino