What Is Technical Support?
Technical support Pre-sales technical support and after-sales technical support. Pre-sales technical support refers to the pre-sales technical support to help when the sales encounter unsolvable product problems. A form of service that helps users diagnose and resolve technical problems that may occur during use of the product that have obvious symptoms that may be caused by the product.
Technical Support
- Chinese name
- Technical Support
- Common types
- Technical support Pre-sales technical support and after-sales technical support. Pre-sales technical support refers to the pre-sales technical support to help when the sales encounter unsolvable product problems. A form of service that helps users diagnose and resolve technical problems that may occur during use of the product that have obvious symptoms that may be caused by the product.
- Common technical support includes telephone technical support, on-site service technical support, and so on. Including two aspects, one is technical maintenance, and the other is service
- In the 21st century, technical support has become part of the service and an important part of the company's corporate image.
- Technical support is not only for the purpose of solving technical problems, it is more important to establish the image of the enterprise in the minds of customers, let people remember the image of the enterprise, further remember the brand of the product used, and finally reach the service and brand Perfect combination.