What are different types of BPO models?

Outsourcing models of business processes (BPO) differ according to the BPO provider and the BPO customer. Outsourcing businesses have different goals and different expectations of the BPO models used. The company does not want to outsourcing the full function such as customer service, but only specific tasks and transactions within this function and maintaining the function management internally. Wider BPO models would include a larger part of tasks in a certain function that would be outsourced for a specialized provider; The aim would be to acquire the expertise of the outsourcing company in this area. Another type of outsourcing contract would include a complex BPO model in which the entire features are outsourced for BPO providers. The purpose of this limited transaction outsourcing may benefit from specialized skills offered by Company outsourcing or reduce the costs associated with this task. In a wider BPO agreement, the BPO provider would deal with a number of functions in areas such as customer service or central administration.A contract with the BPO service provider would outline the liability of the BPO provider and the BPO customer in relation to these functions.

It is possible to have much more complex BPO models in which the BPO provider takes responsibility for the entire function. This model is useful for an enterprise that is unable to perform these functions internally and needs access to qualified people and appropriate technology to perform the task. A company using this complex BPO model can concentrate on its main functions without distraction of non -scorpion tasks and could benefit from the lower cost of BPO service provider resulting from savings from the extent. This type of model useful for a small enterprise or for a novice company that needs to develop its product and grow business. This type of BPO arrangement could be introduced after a relatively long -term five or more years.

BPO models could also be categorized as at sea, coastit or coastal models. The Offshore can offer benefits including low cost and specialized services and are often used by relatively large companies for considerable customers such as call centers. The coastal model would include BPO service providers in the same country as its client company and was beneficial for this client for the specialization and infrastructure of the BPO provider. The mainland model would be a BPO contract near the coast in which there is a service provider in a nearby country.