What does Agent Office do?
Front Office Agent is an individual who deals with the duties of guests in the hotel facility. These types of agents must be professional and have solid interpersonal communication skills. In the role of Front Office agents, there is also a critical ability to calculate money along with strong organizational skills. The Front Office agents must be flexible and accurate, have a strong sense of responsibility and will be willing to act as contact between guests and many other departments in hotel facilities.
The important duty of the Front Office professional is the registration of guests. This basically includes renting rooms in the facility, assigning guests to certain rooms and promoting other services of the company. Front Office Agents must also answer guests' questions and manage any complaints about rooms or services. Quick and efficient guest checking when they are ready to leave, it is a requirement for Agents to meet the Front Office. For this reasonFor example, Swiper Credit Card Swiper and an electronic key machine.
Individuals working in the front office must have time to communicate with clients. They should share information with current and potential customers about their organization's services and any specialties offered by the company. Starting a friendly dialogue with clients to create a relationship with them is also a critical part of the efficient Agent Office.
Money handling is also a valuable part of the reception front position. Agents working on the front Office are responsible for collecting payments from guests to completion of services after the correct account calculation. In addition, they must ensure that they have an adequate cash offer to change clients if necessary. Guest accounts for products and services such as food or room service are also the obligation of Front Office.
Helping with differentTasks such as helping breakfast are also part of the work in the front area of the hotel facility. In addition, Front Office agents must constantly look for security and well -being and report any dangerous control conditions immediately. Even the help of decorating a versatile room or conference room for special guest events is in the description of the work of Agent Office. In addition, these agents should make sure that the main area of the guest lobby remains tidy to comfortably welcome guests.