What Does a Front Office Supervisor Do?

Responsibility description: The reception manager is specifically responsible for organizing the sales and reception service of hotel room products, and connecting and coordinating between the various teams and other departments of the hotel in order to provide quality services and improve the efficiency of room sales.

Reception manager

Job Title: Reception Manager

Report superior:

The main duties of the reception manager are as follows:

1. Responsible for the front office manager and manage the reception.

2. Formulate the annual work plan of the reception desk and submit it to the relevant departments for approval.

3. Assist in the formulation of the reception

The heads (or foremen) of the front office departments directly direct, supervise, control and participate in front office services and guest room sales in the front line of customer service. They are the direct responsibility of the front office to ensure the quality of service . The reception manager should also have the following qualities:

1. Grasp the knowledge of tourism economy, tourism geography, and folk customs, etiquette, and modern hotel operation and management of major source countries.

2, can adhere to principles, dare to be responsible, decent work style, fair work, can play an exemplary role in all aspects of work.

3. Strict operation training, proficient in business, mastering service skills and techniques, and being able to lead all employees to complete guest room sales and guest service tasks.

4. Good oral and written skills in foreign languages, fluent and accurate use of foreign languages to talk to guests.

5. Good at dealing with interpersonal relationships, will do ideological work, and care about the reasonable requirements and vital interests of employees in this team.

6, have the ability to deal with various emergencies.

7, the instrument is upright, good temperament.