What is the BPO platform?

Outsourcing Business Process Outsourcing (BPO) is a model of outsourcing, where the consultant company provides a software platform and service to take over part of the client's business operations. Instead of accounting a flat fee for a certain scope of work, the consultant for the transaction completed in the system is charged. In this type of arrangement, the client saves money through all the common advantages of outsourcing and also by not having to invest a large investment in the technological system.

Advances in technology have provided computer -based business operations that were traditionally processed for paperwork and physical administration. For example, human resources management in the business environment now includes the use of information management and transactions. Similarly, wage processing rarely occurs in a large working environment on a large scale without using the software system to control the entire process. With Advimplementing Software The whole of the Company comes the need to invest in hardwArro architecture for system operation and security and collected information.

BPO is a type of outsourcing where the service company takes over the business process for the client using a combination of a technological platform and services provided on behalf of the client. Although the company provides two different mechanisms, the technological platform and the service are not separately. Instead, the company uses transactions prices that take into account both components. Other types of outsourcing providers can use technology as part of their process, but the way they are services distinguishes BPO platforms from a normal BPO company.

For example, a call center that processes a phone call for a customer service for a client company, usually uses hardware and software platforms, to answer, route and manage calls. This type of BPO charges a flat fee for its services based on the range PR PRPackage and on the length of wiring. The BPO platform provider manipulation with payout services for the client charges the fee for each employee added to the system and the fee for each payment that is processed for this employee every month.

The nature of the operational solution based on the platform and structure of price transaction means that contracts between clients and companies tend to require long -term obligations. The company requires time to obtain the cost of setting the platform for processing a specific client data file when charging to a transaction. From the client's point of view, it is not so easy to switch businesses if it is an adapted platform and a data file because it is to hire a new company that will operate the call center. The complex issues of data ownership and the use of proprietary technological platforms that make it difficult to change companies as soon as the company has made a Commitment is the primary reason why the sale of BPO platform is slightly more difficult than the sale of ordinary BPO services.