What Is a Work Order?

According to the literal meaning, we can understand it as a work document. A work order defines a simple maintenance or manufacturing plan that consists of one or more operations. The higher-level department issues a task, and the lower-level department receives the basis for the task. Work orders can be standalone or part of a larger project, and sub-work orders can be defined for the work order.

Work order

1. Job code: The job number of the job.

2. Type of work: The type of work to complete this job. The type of work refers to the type of skills to perform maintenance work.

3. Tasks: A list of tasks that this job needs to perform.

4. Bill of Materials: The bill of materials contained in the operation. The bill of materials relates to the material requirements for completing this operation.

5. Estimated working hours: Estimated working hours to complete the work.

6. Start Date: The start date of the execution job.

7. Duration: The duration of the job.

8. Hiring labor: If you need resources outside the company to complete this job, you need to fill out this content list.

9. Reason: The reason this job was created.

10. Completed work: work that has been performed.

11. Technical failure: The reason that the technician or supplier believes the failure occurred.

12. Manufacturer: The supplier or manufacturer associated with the work equipment.

10. Job notes: related instructions.

Combine related

All-round standardized management and monitoring of service processes, real-time delivery and return orders, overtime reminders, tracking and positioning, supervision and control, and performance appraisal of service personnel to improve service quality and user satisfaction.

System functions

Real-time management of human resources and reasonable allocation of pressure, using centralized collection and batch dispatch.

Network debugging and equipment inspection management based on barcode scanning.

The GPRS / GPS positioning function is used to dynamically manage the service human resources, and supervise and track the continuous maintenance.

Improve the efficiency of comprehensive application operation and maintenance and reasonable deployment of human resources in emergencies.

Assess personal records through service quality evaluations in the area of responsibility.

When a work order is assigned to a customer service or the customer service actively accepts a new work order and updates it, its status automatically changes from not yet accepted (new) to open (or), or when the customer service updates the work order, the work order is updated Status changed to pending

When the status of a work order changes from new to other status, it can no longer be changed to new status

When a ticket is assigned to a customer service group, the customer service group cannot be modified or deleted

When the status of a work order is pending or resolved, the user responds to the work order, and the status automatically changes to open.

The closed status is not displayed on the page of the administrator and customer service processing tickets, but there can be settings on the trigger and view categories

When a ticket becomes closed, it can no longer be opened and replied, it can only be deleted

When there is only one customer service group, all work orders will be automatically assigned to the customer service of the group (no triggers involved)

When there is only one customer service in a customer service group, all work orders will be automatically assigned to him (not involving triggers)

When a ticket is assigned to a customer service, in the current customer service group of the customer service, when updating the work order, he can no longer change the accepted customer service to empty

When a ticket is assigned to a customer service group, its customer service group can no longer be set to empty

When a work order is accepted by a customer service, the customer service can assign the work order to other customer service groups or a single customer service. When assigned to other customer service groups, the customer service can choose empty

When the priority of a ticket is set, it can no longer be set to empty.

When a ticket type is set, it can no longer be set to empty