What is the reliability of delivery?
Deliability (DR) is a term used to describe the number of supplies to customers who are considered without any type of error by the supplier or the sender compared to the total number of delivery that takes place in the specified period of time. The aim is to determine the ratio of successful supplies and supplies that did not meet the standards determined by the company's operations. Regular review to determine the current delivery ratio of delivery can help the company identify shortcomings in the delivery process and make changes that help minimize the number of errors that occur during the delivery process.
When calculating the reliability of delivery, several factors are taken into account. The number of units included in the delivery must correspond to the total number of units ordered by the customer, even if the order is filled in multiple shipments. If this is the case, the cumulative sums of these shipments must agree to the Customer order. In addition, the quality of the ordered goods must meet StandaRDY set by the company. Factors, such as the fulfillment of dispatch and delivery dates, as well as successful delivery of the consignment to the customer at the specified address are also taken into account.
Another key element of delivery reliability has to do with the date when the order is placed in the customer's possession. For this purpose, the date should be promised either before or to the date to this client. If the delivery is delayed for any reason, even because of the act of nature, the usual approach is to consider this delivery to be wrong. While the conditions of error are taken into account when evaluating basic reasons to reduce the reliability of delivery, the list of late delivery as an exception to the company standards is still recorded and is addressed as part of the ongoi.Ng efforts with customer relationships.
The goal of any company is to have the highest percentage of delivery reliability. While unforeseen circumstances such as the unfavorable weatherNostal conditions that cause delays can lead to errors, damage to packaging and content on the way, or even an error in the fulfillment house, the results of the delivery analysis and the delivery of the delivery of delivery after a given period provide the opportunity to fine -tune policies and procedures to avoid the future in the future. Depending on the percentage of successful supplies that occur during the period, actions from corrective training to the changes to the senders to the overwork of the entire performance process may be necessary.