What is the connection between satisfaction with work and customer satisfaction?

Research shows that satisfaction with work and customer satisfaction is directly connected. If employees are poorly treated, their attitudes and performance tend to reflect their working conditions. On the contrary, happy employees are more likely to provide services that lead to happy customers. As a result, more businesses consider their employees to be internal clients and give them more power to be effective in their positions. As a result, companies tend to prefer to make the experience of their clients as pleasant as possible. Many of these same businesses tend to overlook the fact that job satisfaction can be the main factor in determining whether their goals are met. The growing number of studies shows that for employers who focus on satisfaction with work, and on customer satisfaction.

It is human nature to wish it well treated, whether they work or patronize businesses. Companies are increasingly emphasized that their most valuableTheir human resources are the more property. Employees are the primary factor in determining the failure or success of the company because they can either give the life of society identity or destroy its image. If the company does not mean these individuals, it is unlikely that these individuals will interact with clients in a way that the company prefers.

One of the main reasons why this relationship between work with work and customer satisfaction occurs is that even if they can learn something on the contrary, employees often internalize and respond to the way they are treated. If the company treats its employees as if it were negligible, it is less likely that these individuals will have positive feelings about their work. In many cases, these non -designers are detectable in the way employees deal with customers.

connection between satisfaction with work and spokoCustomers are also influenced by the amount of powers given by employees. When individuals who are in direct contact with customers feel helpless to help them, it is more likely that the employee and customer experience will be negative. For this reason, the growing number of companies gives their employees more power to decide, which can immediately solve the problems and concerns of customers. More businesses also develop the philosophy of satisfaction with internal service. This includes employees to feel that their needs and concerns are dealt with with the same professionalism, priority and care as customer experience.