What is a BPO voice?

Outsourcing of voice business processes (BPO) is a subcontraration of jobs BPO, in which employees most often use their voice to work. This means that the employee will often call or called customers to answer questions or deal with complaints. Tasks connected to these BPO tasks are categorized as incoming or outgoing, but both are often combined. Voice BPO is contrasted with BPO without voting, which does not mean that employees never speak, but that they do not interact with customers. As with all BPO jobs, this can be externally entered in other countries or regions, and these employees must have a good understanding of the employer's language to get a job. In the voice part, the main tools that the employee uses, his voice and telephone. These jobs are often associated with call centers and assistance tables where customers are constantly calling for help or asking a question. Many companies have used, but computer companies and banks are primarily known forThis call center.

with the BPO voice will be categorized as incoming or outgoing. Incoming is when the customer calls and the employee responds. These employees must be able to respond quickly to questions and must be able to use the computer at the same time to get more information for consumers. Outgoing employees call consumers, often ask things like late bank payments or try to sell a new product or service.

While incoming and outgoing voice tasks BPO are categorized separately, they are usually combined. The employee may have to answer questions during one part of his working day and call customers asking questions during another part. Sometimes employees are specialized and call center is arranged, so the employee will only process outgoing or incoming calls, but that's rare.

contrasting voice Bpo is workBPO without voting. Employees in this area do not communicate with the public, but are behind the table or run a computer. Accounting, documentation, database management and production products are examples of non -voice tasks.

As well as all BPO tasks, voice BPO can be outsourced on a domestic or other country or region. If the latter is, the employees must prove competences in the employer's language; Otherwise, the employee will not be able to fulfill his duties. Tests are usually obliged to find out whether the employee is qualified in the employer's language before the employee receives a job.