How can I become a technical account manager?
Bachelor's degree in computer science is usually necessary to become a technical account manager. Those interested in this position would be well recommended to gain anywhere from three to five years of experience in customer management, product management and technical knowledge of software and computer systems. Experience with software development and technical language is also important for anyone who wants to become a technical account manager. The most successful candidates will receive a title in the area of computer science or a closely related subject if they decide to become a technical account manager. When studying for the title, it is good to gain paid or unpaid software development, technical support and customer service. Experience can be gained through internships, study programs, volunteer works or part -time.
To become a technical account Manager, one will probably have to start in a lower level position. Tasks that include a certain type of project managementEC Customers and Services Problems, help develop customer service skills and problem solving. It is equally important to gain some experience in selling and presentations.
presentation skills are important for anyone who wants to become a technical account manager. This position often involves preparing messages and formal presentations for customers on order history, billing and potential products. The account administrator is in frequent contact with its customer base and must manage all verbal and written communication that informs the customer of changes and important milestones services.
Technical account managers often are responsible for ensuring that the customer is met. Part of this responsibility is to know how to promote the company's products and services. Those who want to become a technical account manager must be efficient and convincing. They must be able to prove specific technical knowledge and convert them into a language that customers of all backgrounds will be able to understand.
Successful account managers have first -hand knowledge of the products and services they represent. It must be able to intelligently answer customer questions and questions. As part of their obligations in project management obligations, account administrators may have to actively escalate various problems. This requires the ability to determine what type of situation needs to be escalated.
The escalation process often requires that technical account managers can defend the customer. It must be able to explain to other internal departments the importance of solving the problem and subsequent monitoring until the solution is achieved. Technical knowledge comes into playing because the account administrator will often have to explain this problem in detail, outline what steps have already been taken, and communicate the progress of the resolution back to the customer.